How to see when SR Escalation was created in the Audit Trail

We have an FDA requirement that the Oracle SR audit trail show when an escalation was created and closed. The audit trail doesn't show this currently in our system. Looking for a way to make this appear in the audit trail.
We need to be able to provide a single audit trail through the forms (reports are not acceptable) that shows all SR details (as standard functionality) along with when the escalation was created and de-escalated (or closed)
Any ideas using 11.5.10.2?

Abhishek
I tried to delete the extension, in the Log tab, I only got one error which is:
Table CI_EEW_ORDERADM_H can't be created with package $TMP
Seems like the deletion process tried to change the structure CI_EEW_ORDERADM_H.
I checked this structure, there is already a field added by other developer, but this structure is apparently in another z-package.
So what I should do now?
Thanks

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Retrieve the date a file was created in the background
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How to see when SR Escalation was created in the Audit Trail

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