How to set Appointment Times according to SLA

Hi Experts,
I have the following requirement:
One order has a number of items. These items have a duration. I need to set the appointment times of each item (e.g. SRV_CUST_BEG or SRV_CUST_END) according to the duration. For example, if the start time of the order header is 7.00 am, the start time of the first item will be 7.00 am and the end time will be 8.00 am (assuming the duration is 1h).
Now the problem is that these time must be set within an SLA! In the example above (assuming the SLA times are 8.00 am to 5.00 pm) the start time of appointment must be shifted to 8.00 am and the endtime, accordinlgy to 9.00 am.
What I need to know now for you experts is whether there are any means of letting the appointment time being adjusted to fit into the times of the SLA...
Hope the matter is clearly explained.. I need to solve this!
Please help me out here..
THANKS, Johannes

Hi Joannes
Are you using RPA for Scheduling?
You should be becasue, Appointments scheduling is the function of RPA. When you do configuration for RPA in the Service order Line item, Use SLA_DATE Profile and make sure the Requested start and Requested end date is determined based on the SLA, then the appointment will always fall under the SLA Period, what ever may be the duration,.
Thanks
Raj

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