How to set different creation timestamps in the Incidents coming from different countries?

Hello experts, I need that when a user calls to our Service Desk in order to create an incident, the incident gets the creation timestamp of the user country. We support three countries from our service desk, and in order to calculate SLAs and having local factory calendars for each country we need the things this way, is it possible?
Best Regards,
Paul

Hi Paul,
what about the Option of determining one of three SLA Service Products (with assigned Service + Response Profile) via the Country of the Reporter?
Please check the following BadI:
CRM_SLADET_BADI with Method CRM_DETERMINE_PROFILE
Regards,
Robert

Similar Messages

  • How to set in Windows 8.1 the Account Picture from Active Directory

    Hello All,
    In my company I have uploaded the photos for
    each employees in
    Active Directory using a powershell script that set the attribute
    thumbnailphoto.
    This is useful for images in Lync and Outlook,
    now I want to use these pictures
    to sync with the account picture
    in Windows 8.1 but I haven't found anything in internet that helps me
    for this.
    I hope someone can help me,
    Thanks!

    Hi,
    You can try the steps in following article:
    Using Pictures from Active Directory
    http://msitpros.com/?p=1036
    This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
    Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you
    completely understand the risk before retrieving any software from the Internet.
    For your reference, here is the similar thread with different method:
    http://social.technet.microsoft.com/Forums/en-US/d6e7b2c3-c343-4900-a01d-24bfb30357b6/is-there-a-solution-to-set-user-account-picture-from-active-directory-thumbnailphoto-attribute-in?forum=w8itproinstall
    Hope these would be helpful.
    Kate Li
    TechNet Community Support

  • Friends receive different contact information (name/number) when coming from different apple devices (iPhone 4 & Macbook Air)

    Whenever I use iMessage on my iPhone 4 and send messages to my friends they receive the messages just fine and I can also view them in the iMessages app on my Macbook Air, however, whenever i reply to their response via my Macbook Air it doesn't seem to use the same contact information as my iPhone 4. My friends receive a new contact with the message i sent from my Macbook Air. How do i get them to use the same contact information so i can continue a conversation without my friends realizing that im using different devices?

    HI,
    On the iPhone
    Settings > Messages  and adjust the Send From and Received At options
    On the Mac
    Messages > Preferences > Accounts iMessages account
    You may need to go to the Send From drop down at the bottom.
    The Mac version has  Received At check boxes and a separate Send From drop down.
    The issue comes around which type of iMessage the Mac versions see the messages as.
    The chances are that it arrives after the iPhone gets the "original" and therefore is seen as A "Sync copy".
    As this is not an on-going conversation the app regards what you see as a reply and a New Message and Sends From comes in to play.
    You may also have different Received At and Send Froms set up on each device.
    9:12 PM      Wednesday; August 14, 2013
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • How to set-up a Timestamp for BI Delta Load in 0CLM_INVOICE datasrc at R/3?

    Hi Experts,
    Kindly let me know How to set-up a Timestamp for BI delta load at R/3 for the Data source 0CLM_INVOICE ?
    Since the Timestamp for Upload of BI Delta is " . . : : ", we are not getting any delta value to BW.
    I would like to know in where we need to maintain the DATE & TIME to fix the above problem.
    Thanks.
    Regards,
    Jayaprakash J

    Dear Jayprakash,
    Chech the below links, it may help you in your case :
    Re: 0FI_AA_11 Delta load failure
    http://wiki.sdn.sap.com/wiki/display/BI/GeneralErrorIn+BI
    Actaully you need not have to maintain the timestamp. Just try to replicate your datasource and the try to load the delta again.
    Hopefully it will work.
    Regards,
    Rahul
    Edited by: Rahul on Dec 10, 2010 10:23 AM

  • How to set Multi User Environment in the weblogic 5.1 and 6.1 server..(Urgently)

    Hi all,
    I need to know how to set Multi User Environment in the weblogic 5.1
    properties file..
    Here my question is..:)
    1) I have a database with multiple users and having different privileges
    for the users.. and i need to use all the privileges when user aceess
    the database through weblogic server connectionPool.
    2)According to the user privileges i need access the database tables
    content and gives the frontEnd(jsp).
    3)How to modify dynamically weblogic.properties file in the weblogic
    5.1.
    If anybody having idea reg. this issues pl...help me..
    Thanks in advance
    Chandu([email protected],[email protected])

    Hi. A JDBC connection pool is a set of identical, interchangeable, pre-made
    connections, and the controls to make sure only one user uses a particular
    connection at any one time. If you want to have different DBMS users, you can
    have a separate pool for each DBMS user, which may contain as many or few
    connections as you want. Some applications has a pool for the accounting
    applications, and another for the sales applications etc. Some do have a
    separate pool for john, jane, joe etc, each with one connection. Pools
    can be created and destroyed dynamically using the dynamic pool API.
    Joe
    softstar wrote:
    >
    Hi all,
    I need to know how to set Multi User Environment in the weblogic 5.1
    properties file..
    Here my question is..:)
    1) I have a database with multiple users and having different privileges
    for the users.. and i need to use all the privileges when user aceess
    the database through weblogic server connectionPool.
    2)According to the user privileges i need access the database tables
    content and gives the frontEnd(jsp).
    3)How to modify dynamically weblogic.properties file in the weblogic
    5.1.
    If anybody having idea reg. this issues pl...help me..
    Thanks in advance
    Chandu([email protected],[email protected])

  • How to set up automatic payment for the purchase order

    Hi, All,
    I have one question how to set up automatically payment for the Rent Office purchase Order?
    There is the requirement from the client. They want to create one kind of purchase order for the Office Rent, then pay the fees in the certain time of every month to the vendor for the rent fees without any invoice. Whatu2019s the normal solution for this kind of purchase order? Is it ERS? Or something else?
    Please give me the details and business flow. Also please tell me how to setup in the SAP and T-code.
    Thanks in advance

    Either you can set up ERS or you can pay directly from the FI side.
    Prerequisites
    Evaluated receipt settlement must be flagged in the purchase order item.
    The vendor must be flagged as being subject to ERS in the vendor master record.
    The goods receipt must refer to a purchase order.
    Goods-receipt-based Invoice Verification must be defined for the purchase order item.
    A tax code must have been maintained in the purchase order item.
    The order price of the materials may not be an estimated price.
    If you flag a vendor as being subject to ERS, the system sets the ERS indicator as a default in each item when you create a purchase order for the vendor. You can prevent this happening for certain vendors by flagging the info record for the material and the vendor as not being subject to ERS.
    In Purchasing, you can delete the default ERS indicator in a purchase order item.
    Choose Logistics Invoice Verification ® Automatic Settlement ® Evaluated Receipt Settlement (ERS).
    The selection screen appears.
    You can use the following criteria to narrow down selection of the transactions to be settled:
    Company code
    Plant
    Goods receipt posting date
    Goods receipt document
    Fiscal year of the goods receipt
    Vendor
    Purchase order and order item
    You can define the selection criteria for the invoice documents by:
    Delivery
    Purchase order
    Purchase order item
    Goods receipt document
    Credit memo
    Invoice
    Currency
    Choose  Execute.
    The system issues a log for Evaluated Receipt Settlement, which displays the following:
    Settled
    In line with your selection criteria, the system displays all the order items that were settled (or if you are working in test mode, which would have been settled).
    Could not be settled
    In line with your selection criteria, the system displays all order items for which ERS is defined but could not be settled. It also lists the reasons.
    If the system reports being unable to invoice a transaction, you should exclude the transaction from ERS to avoid it being included in the log the next time ERS is run.
    Select the item and choose Exclude from ERS.
    The system also generates and possibly sends a message to inform the vendor(s) about the transaction settled, depending on the settings in Customizing.
    You can display the following environment information for the order items selected. To do this, choose Goto ®:
    Display purchase order
    Display invoice
    Display material document
    Display long text

  • My dad has itunes on his PC. I don't have my own but I recently have an iPad mini and an iPod. I don't know how to get songs onto itunes on the PC, using a different account or at least private/ separate..

    My dad has itunes on his PC. I don't have my own but I recently have an iPad mini and an iPod. I don't know how to get songs onto itunes on the PC, using a different account or at least private/ separate..
    So how do I create a separate I tunes on a PC which already has itunes... Or if not can I plug my iPad to the PC and use itunes on my iPad, and drag mp3s from a computer.
    I'm not sure what the equivalent of a desktop is on the iPad.. And I don't actually know how to use the icloud either...
    Can anyone start me off, given it have a iPad and use of a PC - not mine with existing iplayer
    I do have spotify soundcloud so I could potentially use these.. If there is a route of getting either mp3's etc to end up on my iPad or iPod.
    Kind Regards

    iTunes 11
    If you  have iTunes 11 turn on the Sidebar.  Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar
    To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
    To sync to your iPod go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device and follow the instructions.

  • How to set a variable value on the BPC Data Manager

    Hello BPC Experts,
    I'm creating a BPC10 NW version demo environment for our prospect customer.
    I made a data manager to import  BW data into BPC model from BW cube.
    I need to import just one month data into BPC from the BW cube that has more than one month data.
    When I run the data package manually, I can select a member of the time dimension prompt and I can import specific month data I want.
    But, in a case where the program (data manager) runs by JOB monthly,
    I can't select a member of the time dimension prompt manually.
    So I want to know how to set a  variable value to the time dimension prompt from a system date etc. automatically.
    Are there any way to set a variable value to the time dimension prompt on the data manager automatically from a system date?
    Or, do you have any other solution to import just one month data into BPC from the BW cube that has more than one month data  by the data manager running on JOB ?
    (without selecting a member of the time dimension prompt of the data package manually)
    Thanks in advance,
    Keisuke

    Hi Gersh
    Sorry for my late reply and thanks for your helpful information.
    I tried the second way of your information and I could configure it.  
    And I 'll try first way of your information.
    Regards,
    Keisuke

  • I'm new to using iCloud and couldn't find the answer to: how to set my calendar to use the 24 hour clock. Thanks all.

    ?? I'm new to using iCloud and couldn't find the answer to: how to set my calendar to use the 24 hour clock. Thanks all.

    Thanks, David.  i thought i had it set correctly in Preferences in L&R. Being i was wearing my suspenders and belt at the same time i went back to L&R, cleared what was there and re-entered same to include unchecking and rechecking Time Format fgor 24-hour time.   It works now. Thanks again.

  • How to set colors in cells depending the conditions  in alvtree

    Hi All,
    Could you please provide me idea or sample program how to set colors in cells depending the conditions  in alvtree.
    Thanks,
    Suresh

    When running vim in a terminal, it will use whatever colour scheme is defined by the terminal.  You should have a look at this thread:
    http://bbs.archlinux.org/viewtopic.php?id=51818
    Also, check the wiki article on Xdefaults.

  • How to set field to blank if the data is # or unassigned

    hi experts,
    how to set field to blank if the data is # or unassigned?
    thx

    Hi
    add the following macro to your workbook (template workbook):
    Sub SAPBexonrefresh(qstring As String, resultArea As Range)
        For Each c In resultArea
            If LCase(c.Value) = "not assigned" Then c.Value = ""
           Next
    End Sub

  • TS1382 I want to add multiples of the same song from different playlists to my ipod but iTunes wont let me. How can I override this so that I get the songs I want on my ipod?

    I want to add multiples of the same song from different playlists to my ipod but iTunes wont let me. How can I override this so that I get the songs I want on my ipod?

    You can sync those different playlists to the iPod, and the song appears on each playlist.  However, the song is stored on the iPod once.  What is the practical reason for wanting to store the same song file multiple times (and waste storage space) on the iPod?

  • When using Multicam in CS6 how do I choose which source file the audio comes from?

    I've noticed when using the Multi-cam window to create edits, the audio does not change when I select the different video sources. How do I select which source file the audio comes from?

    It doesn't make sense why the multicam source sequence only uses one track of audio. Was this by design? The issue with this as in my situation (and because I didn't know this) I recorded all my source videos with the music tracks on the right side which is what I'm using to cut my video with. Not being able to hear this while I'm cutting is really frustrating. There's a reason I separate dialog on the left side and music on the right. There should at a minimum be an option while setting up the multicam to choose more audio options. Even in the audio clip option settings, those don't seem to work when a clip is put into a multicam source sequence.
    The other issue is when you bring in the audio after the fact or even before, there's no way to sync timecode with audio to the multicam sequence. When I create the Multicam source sequences in my project bin, I choose sync with timecode, not in points, because the record decks I'm using are all locked with a TC gen during the shoot.
    Maybe I'm missing something, but there seems to be either a bug with multicam or a design flaw. Even in the help documentation, it states multiple audio tracks can be brought in with the multicam sequence, but only track one is enabled by default. I've never been able to have the MC sequence bring in more than one track of audio no matter what the audio settings are.

  • On iTunes 11, how can I access home sharing if the music is from a CD? Is there any way I can download these songs if (A) I no longer have the CD, or (B) I do not want to pay $25 a year for iTunes Match?

    On iTunes 11, how can I access home sharing if the music is from a CD on a different computer using Home Sharing? Is there any way I can download these songs if (A) I no longer have the CD, or (B) I do not want to pay $25 a year for iTunes Match?

    Yes, you can copy songs that you ripped from a CD to your Home Sharing computer.
    Turn on Home Sharing first on both computers.  To do that, go to File > Home Sharing > Turn on Home Sharing.  Enter your Apple ID and password.
    Now go to your computer that you want to copy the songs to and connect to your Home Share.  You can do that by clicking on the popover button located at the left top corner right below the play control buttons.  Click on it and scroll to the bottom until you see your Home Share and select it.
    Go to Music in your Home Share.  Select the songs that you want to copy in your Home Share and click Import at the bottom right corner.

  • How to set authorization to limint plant to craete reservation from IW32

    Please advice me how to set authorization to limit plant to create reservation from IW31 or IW32 (Maintenance Order).
    I set at M_MRES_WWA (authorization object) but it is not work.

    Hi consult.,
                      I am not very sure about the object you are using, but if it is correct(else serch for the correct object), then make a master role for the T-Codes IW31 and IW32.
    then make a drived role from the above made role, and assign the object(above searched object) in the object give the value as that of your plant, and activity as per the requirement.
    you can maintain as many derived roles as the no. of plants.
    hope it helps.
    regards,
    YK

Maybe you are looking for