How to setup network scanning

Hi,
Recently purchased a 21.5" iMac - cant get it to scan using the network scanner in my office - any sugestions?

Hi bmw47335
Welcome to the forum.
This is in the wrong forum (this is Pages) and probably best answered in the OSX (Snow Leopard) forum.
However with network scanners it depends how it is being shared from what, a Mac or PC. Also whether you have the appropriate drivers or Twain, for the scanner, actually on your machine.
You should also be able to get telephone support directly from Apple as part of your included installation support, even better if you purchased AppleCare, always a good idea.
Peter

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Hi PAHU
Thank you very much for responding - particularly with such detailed and reasoned advice!
I have just tried deleting the BJPrinter folder, restarting and reinstalling only the Apple Canon Printer Drivers 2.3. On opening Print & Fax -> Add Printer I don't see anything in the window (no Bonjour Scanner or canonijnetwork) - I have left it open for more than 20 minutes now and still nothing.
Using wireshark, I can see the Canon BJNP Discover packets to both 8611 and 8612 (and some mdns and db-lsp-disc packets). I can see the printer responding with error responses too:
45620 12463.295007 192.168.0.5 192.168.0.255 canon-bjnp1 BJNP Printer Command: Discover
ffffffffffff001d4ff85a7a08004500002c9b21000040115d 4bc0a80005c0a800ffdd9521a30018ec93424a4e5001010000 0001000000000000
45621 12463.295093 192.168.0.5 224.0.0.1 canon-bjnp1 BJNP Printer Command: Discover
01005e000001001d4ff85a7a08004500002c332f00000111e5 e3c0a80005e0000001dd9521a30018ce39424a4e5001010000 0001000000000000
45622 12463.415604 192.168.0.2 192.168.0.5 ICMP Parameter problem (Pointer indicates the error)
001d4ff85a7a000085847dde080045000024b3c70000400145 bac0a80002c0a800050c00f3ff000000000000000000000000
45623 12463.416790 192.168.0.2 192.168.0.5 ICMP Parameter problem (Pointer indicates the error)
001d4ff85a7a000085847dde080045000024b3c80000400145 b9c0a80002c0a800050c00f3ff000000000000000000000000
This pattern repeats every 8 seconds or so for the scanner and roughly every 25s for the printer port.
This extract (while typical of what's happening now) was actually taken from a lengthy capture I made yesterday which shows that, after quite a long period of time, it suddenly starting to work. This fits with my previous experience of seeing it 'coming and going' very intermittently (e.g. when leaving Add Printers open for an hour or more). When it started working it looked like this:
45637 12488.297178 192.168.0.5 192.168.0.255 canon-bjnp1 BJNP Printer Command: Discover
ffffffffffff001d4ff85a7a08004500002ce8240000401110 48c0a80005c0a800ffc1d021a300180859424a4e5001010000 0001000000000000
45638 12488.297260 192.168.0.5 224.0.0.1 canon-bjnp1 BJNP Printer Command: Discover
01005e000001001d4ff85a7a08004500002cc6670000011152 abc0a80005e0000001c1d021a30018e9fe424a4e5001010000 0001000000000000
45639 12488.307919 192.168.0.2 192.168.0.5 49616 BJNP Printer Response: Discover
001d4ff85a7a000085847dde08004500003cb3cb0000401145 8ec0a80002c0a8000521a3c1d00028b712424a4e5081010000 0001000000000010000108000604000085847ddec0a80002
45640 12488.308037 192.168.0.2 192.168.0.5 49616 BJNP Printer Response: Discover
001d4ff85a7a000085847dde08004500003cb3cc0000401145 8dc0a80002c0a8000521a3c1d00028b712424a4e5081010000 0001000000000010000108000604000085847ddec0a80002
The only thing I could see different between the discovery packets were the id and the source port - so I'm really puzzled as to what could be going on here!
Do you have any ideas? And does this change your percentage probabilities at all?!
(BTW the only traffic seen on the Mac between it failing and it working is:
45624 12463.739808 192.168.0.5 17.72.255.11 ntp NTP NTP client
45625 12463.774362 17.72.255.11 192.168.0.5 ntp NTP NTP server
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45627 12478.607356 192.168.0.5 192.168.0.255 db-lsp-disc DB-LSP-DISC Dropbox LAN sync Discovery Protocol
45628 12478.668319 192.168.0.2 192.168.0.5 ICMP Parameter problem (Pointer indicates the error)
45629 12478.669571 192.168.0.2 192.168.0.5 ICMP Parameter problem (Pointer indicates the error)
45630 12480.098770 192.168.0.1 192.168.0.255 router RIPv2 Response
45631 12481.432048 192.168.0.5 192.168.0.255 netbios-ns NBNS Name query NB WORKGROUP<1d>
45632 12481.702507 192.168.0.5 192.168.0.255 netbios-ns NBNS Name query NB WORKGROUP<1d>
45633 12481.972805 192.168.0.5 192.168.0.255 netbios-ns NBNS Name query NB WORKGROUP<1d>
45634 12483.890302 192.168.0.5 192.168.0.255 netbios-ns NBNS Name query NB <01><02>_MSBROWSE_<02><01>
45635 12484.160651 192.168.0.5 192.168.0.255 netbios-ns NBNS Name query NB <01><02>_MSBROWSE_<02><01>
45636 12484.430912 192.168.0.5 192.168.0.255 netbios-ns NBNS Name query NB <01><02>_MSBROWSE_<02><01>
)

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