How to Setup Service Desk and CHARM in Solu Man 4.0

Hi Gurus
I am New to Solution Manager 4.0 and i want to setup Service Desk and Change Request Management for my client. Any one help me to guide where i can start and after configuring how the functionality of service desk and change request management.
Can anybody send the documents with screen shot how to configure and how it lokks after Configuration.
My client requirement is he wants to make Service desk as a ticketing tool and Charm as Change management tool
Please help me
Piont rewarded for solution
Rajesh

Hello
I have configured Ibase for Charm, i followed spro config info as follows:
Manually Create and Assign the Component Systems asiBase
In this IMG activity, you define the Installed Base (iBase) manually, that is for refreshing existing iBases after solutions have been changed.
An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.
For the Value Added Reseller (VAR), it is not absolutely necessary to manually define the iBase at this point. We recommend, however, that you carry out this step so that you have a functioning test scenario.
Activities
1. In transaction Change Installed Base (IB52), choose iBase No. 1 (SOL_MAN_DATA_REP).
2. Create under the IBase Header (SOL_MAN_DATA_REP) an IBase component, for example the SAP component system (SAP WEB AS) or use an existing one.
3. To assign the systems as iBase components, go to the Text item tab.
Three components are included in the standard package.
4. Add all the satellite systems as text items to the table:
Column Short text: Description of the system
Column Identification: System ID, installation number, client
5. Save.
After changes have been made to a solution, repeat these steps to update system landscape data for iBase.
Note:
Every system is only listed once in the iBases. That means a system is not listed in an iBase if it has been listed in another iBase before.
If the identification is not entered correctly, the system cannot correctly identify the component from the incoming Service Desk message.
Its really good and I have set up the config in that way only.
If useful reward the points.
Thanks
Regards
Sharmishtha

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iphitus wrote:
broch wrote:I have ipw3945 and iwl3945 working with wpa2 (or vpn)
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don't use netcfg2
Why?
no particular reason.
Simply when I configured wireless, netcfg2 wasn't available. Since then it (wireless) works, so not having any problems, I did not modify network setup. Next week or so I am going to install Arch on my daughter's laptop (per her request ) so I will try netcfg2.
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Below you will find a lot of words so read slowly but there is not much actual work
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same wpa_supplicant.conf as above, so if you already have it no need for modifications.
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Hopefully this will work for you.
forgot to add regarding vpnclient (cisco)
you will have to modify
/etc/init.d/vpnclient_init
line 38 and line 101
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