How to setup Supp Life Coverage reduction with age

Question

Hi All,
Ravi,
We have a problem with Supplement life coverage dropping on non flex program window when there is a reduction in age. When somebody moves from 64 to 65, the benefit won’t show up on non flex window after starting a LE (open enrollment) and that causes the self service enrollment page not show up the Supp Life the EE is currently enrolled.
It stays fine for people moving from 65 to 66 (within the range), but someone moving from 64 to 65, 69 to 70, 74 to 75 and 79 to 80, the coverage drops on non flex window. The enrollment results window shows their age 64 coverage amount which is fine.
When we try to enroll the EE already enrolled in Supp Life moving to 65, the list of values on NON Flex window shows that the EE is already enrolled with reduced amount and all we do is save.
We have setup supp life to reduce
•     35% when employee turns 65
•     25% when employee turns 70
•     10% when EE turns 75
•     10% when EE turns 80.
We had setup our variable rate profile Age 65 to 69 Reduction, Age 70 to 74 Reduction, Age 75 to 79 Reduction and Age 80 and Over Reduction with usage type of Coverages
Under Coverage Calculations, we had setup Variable Coverages with the above variable rate profiles. We used rules for calculating the upper limits..
We opened SR and support says that the variable coverages with flat range never worked. They logged a bug, but I am sure there could be many clients who use this functionality and was wondering what would be the best method to solve this problem.
Thanks
Veena

Answer 1

We are using variable rate coverages and the coverage amount is calculated right.
But when LE is started and navigate to Non Flex window to change his enrollments, we donot see the Supp Life benfit for this Employee.
When EE loginto self service to change his/her enrollments, SS doesnot show the EE as being enrolled in Supp Life.