How to setup X1 live stream to iPad using Router

I have the SMC Gateway SMCD3GNV. If I connect wifi to it, I can stream all my channels just fine using the TV app. When I connect my Netgear Router Model: WNDR4500v2 to the SMC,I can not stream while connected to the Netgear wifi. It says "Out Of Home". I called comcast and they verified the SMC is in bridge mode. Is there a step I over looked. Comcast keeps wanting to transfer to the X1 department. What am I missing here?Thanks in advance. Reno

I'm assuming you want to use your Netgear router because it has better wifi capabilities than the SMC gateway. Is that correct? If so, then yes it is correct that you had it put into bridge mode. I just think the "Out of Home" issue is related to the link I put in my previous post. I too am getting the "Out of Home" error, and am using the SMC gateway in regular mode. I get the error using both wifi and a direct ethernet connection to the gateway. If you want to make sure the issue is definitely the problem that I stated in the link, just remove the Netgear router from the SMC and hook a computer directly to the ethernet port on the SMC gateway. Then open a browser window to https://xtv.comcast.net. If you still get the "Out of Home" error then you know it's most likely not your setup.

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