How to solve a problem about an Apple Authorized Distributor . . .

hello to all ... I am Vlad from Romania
from the beginning ... maybe I will not find an answer here
but I reached a point of desperation ... so I will tell you my story ... and I hope that someone will hear me and maby help me
in 13 December 1012 ...
I placed an order in worth of over 10.000 USD to the only and exclusive Apple Authorized Distributor from Romania ... www.apcom.ro
I even paid a percentage of the total amount in advance ... and now after 2 months I have not received my products
so
after heated discussions with the Apple Authorized Distributor from Romania (APCOM) ... the only thing they kept saying : it is not their fault !!! it is Apple's fault ... even a tiny bit my fault ... because I ordered for my 27" iMac's the Custom Configurations ... I used the Configure your iMac option
now
I bought these Apple products ... through a co-financing program with the European Union ... it is a special program to help business development in Romania ... an my deadline is at the end of this month February 2013 ... if I do not receive them by the end of February ... I lose everything ... all the money ... and most likely it will start a whole scandal along the line of these Apple products ... I already used all my rights for time extension / delivery time
by myself ... I called all over ... Apple Customer Support in USA in UK ... even a phone number that Apple Authorized Distributor from Romania (APCOM) gave me (0800 894847) ... even gave me an order number (Proposal 2100545504) ... still no luck
everybody keeps repeating : I can not help you !!! I can not help you !!! I can not help you !!!
so I ask ... it is my fault I'm an Apple User ??? ... because I love Apple products ???
what I can do ???
who can help me ???
who and how to contact at Apple ???
that's my BIG BIG BIG problem ... and I do not know what to do ???
thanks to all
and I hope someone will guide me in the right direction
K

Hi..and thx for you replay ... this problem ... my problem started in September 2012
in September 2012 I first order from Apple Authorized Distributor from Romania ... www.apcom.ro ... the older models but in custom configurations
I made the order and I even paid 30% or 40% money in advance as required from Apple Authorized Distributor
and after 30 days
they called me and told me : we can no longer deliver the old models customized configurations ... because Apple blocked all the orders for customized configurations on older models ... only if you whant the standard configurations ...
I have no use for the standard models ... old or new ... I need or better to say it is mandatory for me to have the processor Quad-Core Intel Core i7
so you see this is absurd ... no older models and no new models 27" with i7 processor in standard configuration
in Romania the new models ... Intel i5 standard configurations ... are no problem ... but for custom configurations it seems to be a big big problem
so what can I do ???
after 60 days of waiting from the order on the new models 27" with i7
and
after about 5 months of waiting from the initial order in September

Similar Messages

Does anyone know how to solve a problem about the ...

Hi there,
I recently bought a N73 from t-mobile and it has the latest copilot on it. the problem comes when I go on Copilot it exits itself automatically and the signal does not come? why does this happen and how can you fix this?
P.S. I told T-Mobile but they don't do nothing!!!

I've just updated the nokia software on my E61i, and now my copilot does the same thing. It works until copilot tries to communicate with the GPS, then the program shuts down.

I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem?

I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem? I've copied the logs that I found for each kernel panic that still have the message logged. Please help if you can, I have read some of the other comments and perhaps it has something to do with my anti-virus software being on at start up. I have copied the log here. Any advice will be welcome.
Interval Since Last Panic Report: 665204 sec
Panics Since Last Report:          8
Anonymous UUID: D6DCC90D-A5CA-4BBE-A435-3E64A512A51B
Sat May 26 07:23:05 2012
panic(cpu 3 caller 0xffffff80002b4f36): trying to interlock destroyed mutex (0xffffff801a489be0)
Backtrace (CPU 3), Frame : Return Address
0xffffff8160313b00 : 0xffffff8000220792
0xffffff8160313b80 : 0xffffff80002b4f36
0xffffff8160313b90 : 0xffffff8000227e68
0xffffff8160313bd0 : 0xffffff7f80d14250
0xffffff8160313c20 : 0xffffff7f80d14f73
0xffffff8160313cc0 : 0xffffff800059a237
0xffffff8160313d00 : 0xffffff8000586cbf
0xffffff8160313d20 : 0xffffff800057e6e3
0xffffff8160313df0 : 0xffffff800057ed06
0xffffff8160313e20 : 0xffffff8000583c52
0xffffff8160313e70 : 0xffffff8000583d05
0xffffff8160313e90 : 0xffffff80005358b4
0xffffff8160313ef0 : 0xffffff80005367c3
0xffffff8160313f30 : 0xffffff8000536897
0xffffff8160313f60 : 0xffffff80005ccfe8
0xffffff8160313fb0 : 0xffffff80002da5e9
      Kernel Extensions in backtrace:
com.intego.iokit.VBX6NKE(1.0)[211D5E46-3E43-C5DC-9C6A-8C3FFF0F4493]@0xffffff7f8 0d11000->0xffffff7f80d1bfff
dependency: com.apple.iokit.IONetworkingFamily(2.1)[2FCC16E1-34AB-3908-98BD-CCBFA56FFDCE]@0 xffffff7f809b7000
BSD process name corresponding to current thread: iStatLocalDaemon
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 69777074610
last loaded kext at 58265763561: com.intego.iokit.VBX6NKE            1 (addr 0xffffff7f80d11000, size 45056)
loaded kexts:
com.intego.iokit.VBX6NKE            1
com.intego.iokit.BehavioralKext            1
com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
com.intego.kext.VirusBarrierKPI            10.6.8
com.globaldelight.driver.BoomDevice            1.1
com.huawei.driver.HuaweiDataCardACMData            4.2
Model: iMac11,2, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 12 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.64.8-P2P
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0606, 0xfa140000 / 5
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0606, 0xfa141000 / 9
USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfa141100 / 8
USB Device: CanoScan, 0x04a9 (Canon Inc.), 0x1904, 0xfa141200 / 6
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: HUAWEI Mobile, 0x12d1 (Huawei Technologies Co., Ltd.), 0x1001, 0xfd130000 / 5
USB Device: My Passport 070A, 0x1058 (Western Digital Technologies, Inc.), 0x070a, 0xfd140000 / 6
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

Immediate suspects are the additions you added to you rsystem that installed kexts (drivers). From above,
com.intego.iokit.VBX6NKE            1
com.intego.iokit.BehavioralKext            1
com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
com.intego.kext.VirusBarrierKPI            10.6.8
com.globaldelight.driver.BoomDevice            1.1
com.huawei.driver.HuaweiDataCardACMData            4.2
Two experiments you can try.
1. Boot in safe mode and see if you can shut down normally. All thise additions won't be running in safe mode so this test would indicate it is one of them causing the problem.
2. Uninstall all the intego VirusBarrier stuff. That's my first guess and the troublemaker.

My iPad is locked up and has a apple and a bar under it on the screan and it will not turn on or off. Anyone know how to solve this problem?

My iPad is locked up and has a apple and a bar under it on the screen and it will not turn on or off. Anyone know how to solve this problem?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Hello, I just got an iPhone 4S and it seems that the bluetooth function in it doesn't work. I tried few times to pair it to other non Apple phones and it never worked. Does anyone has an idea how to solve the problem? Tks.

Hello, I just got an iPhone 4S and it seems that the bluetooth function in it doesn't work. I tried few times to pair it to other non Apple phones but it never worked. Does anyone has an idea how to solve the problem? Tks.

This is not a feature of iPhone, iPad or iOS.
Bluetooth is supported for stereo headsets/speakers, handsfree telephone
devices/headsets, some keyboards, some peer-to-peer apps from the
app store and internet tethering where provided by the carrier.
Other than this it will not connect to a phone/computer/device. (thanks to ckuan for the wording)

I have an IMac 10.5.2 from about 5 years ago and recently my flash player stopped responding. I tried to update my flash player but it tells me I need an updated system to install the player. Can anyone help me figure out how to solve this problem?

I have an imac osx 10.5.2 from about five years ago and recently my flash player stopped operating/responding. Does anyone know if I have to install a new flash player? I have attempted it several times and it won't let me. I would appreciate any suggestions on how to solve this problem. Do I need a new operating system?

Why have you not updated to 10.5.8?
You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS. Note that version 10,1,102,64 is the last version available to PPC Mac users*. The latest version,10.3.183.23 or later, is for Intel Macs only running Tiger or Leopard, as Adobe no longer support the PPC platform. Version 11.4.402.265 or later is for Snow Leopard onwards.
* Unhelpfully, if you want the last version for PPC (G4 or G5) Macs, you need to go here: http://kb2.adobe.com/cps/142/tn_14266.html and scroll down to 'Archived Versions/Older Archives'. Flash Player 10.1.102.64 is the one you download. More information here: http://kb2.adobe.com/cps/838/cpsid_83808.html
You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
http://kb2.adobe.com/cps/909/cpsid_90906.html
and also that you follow the instructions closely, such as closing ALL applications (including Safari) first before installing. You must also carry out a permission repair after installing anything from Adobe.
After installing, reboot your Mac and relaunch Safari, then in Safari Preferences/Security enable ‘Allow Plugins’. If you are running 10.6.8 or later:

My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?

My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

HT201441 what if the user also forgot id apple? how to solve this problem? whether the iPhone can still be used?

what if the user also forgot ps apple? how to solve this problem? whether the iPhone can still be used?

Start here:
https://iforgot.apple.com

My serial number is not registered in apple how to solve this problem?

My serial number is not registered in apple how to solve this problem?
Cant update my free apps from the store due to discrepancies with the iTunes, with no reason, although they owe my a great deal of money

Register iPad
1. Open http://supportprofile.apple.com
2. Log in with your Apple ID
3. Add Product
4. Fill in your iPad serial number
Find your serial number:
Settings>General>About

My new iPhone4S could not start after the Apple mark disappear, the running screen stand still over 30mn. Can someone tell me how to solve this problem.

My new iPhone4S could not start after the Apple mark disappear, the running screen stand still over 30mn. Can someone tell me how to solve this problem.
I tried to connect to iTune hoped to restore the system but iTunes did not reconige it.

here is link to the apple product feedback website:
http://www.apple.com/feedback/

My iPhone 4 Bluetooth, using ios7, cannot identify any other bluetooth device (even other apple products). Says device not supported. How to solve this problem?

My iPhone 4 Bluetooth, using ios7, cannot identify any other bluetooth device (even other apple products). Says device not supported. How to solve this problem?

Supported Bluetooth Profiles
It is not supposed to detect other Apple products via Bluetooth.

My iPad is locked up and has a apple and a bar under on the screan and it will not turn on or off. Anyone know how to solve this problem?

My iPad is locked up and has a apple and a bar under on the screen and it will not turn on or off. Anyone know how to solve this problem?

Press and hold the Sleep/Wake button until the red slider appears. When the red slider appears, release the Sleep/Wake button.
Instead of dragging the red slider, press and hold the Home button for six seconds.
See Here for More Details on Unresponsive iPad
http://support.apple.com/kb/TS3281

HT201363 Hello I forgot my Security question of my Apple ID ? I don't kow what should I do and how to solve this problem ? could you please help ?

Hello I forgot my Security question of my Apple ID ? I don't kow what should I do and how to solve this problem ? could you please help ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104569)

HT201441 I found a phone that had been stolen, so I asked apple id to its original owner she said that she had forgotten and replace the apple id, how to solve a problem like this?

II found a phone that had been stolen, so I asked apple id to its original owner she said that she had forgotten and replace the apple id, how to solve a problem like this?

Send the original owner this link.
(120249)

After I upgraded to ios6 , my iPad gmail was something wrong because it always hang and switch off the App automatically . It is very irritating . Please let me know how to solve this problem because I have to read my email everyday . Thanks .

After I upgraded to ios6 , my iPad gmail was something wrong because it always hang and switch off the App automatically . It is very irritating . Please let me know how to solve this problem because I have to read my email everyday . Thanks .

Double tap Home button, delete Mail from multitask-bar.
Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears, ignore the Slide to Power Off that appears)
Note: You will not lose any data.

How to solve a problem about an Apple Authorized Distributor . . .

Similar Messages

Maybe you are looking for