How to solve the issue "OEL 5.6 boot Oracle ASMLib driver: FAILED" ?
Folks,
Hello. I am installing Oracle 11gR2 RAC using 2 VMs (rac1 and rac2) whose OS are Oracle Linux 5.6 in VMPlayer.
I downloaded Oracle Linux 5.6 Media Pack for x86_64 (file name V24479-01) from https://edelivery.oracle.com/linux.
I have installed OEL 5.6 for VM rac1 and done the follows:
1) install rpm and oracleasm packages for rac1.
2) edit /etc/hosts to set up IP addresses for eth0 and eth1 for rac1 and rac2.
3) edit eth0 and eth1 for rac1 by using command [root@rac1 \]# neat
But when boot the OS, I see "initializing Oracle ASMLib driver: FAILED".
When configure Oracle ASM library driver by running the command:
[root@rac1 /]#/etc/init.d/oracleasm configure -i
Its output "initializing Oracle ASMLib driver: FAILED"
I think the reason is the OS cannot initialize Oracle ASMLib driver. My question is:
Do any folk understand how to solve the issue "OEL 5.6 boot Oracle ASMLib driver: FAILED" ?
Thanks.
Folks,
Hello. Thanks a lot for replying. OEL 5.6 comes with 2 kernels: uek and red hat
I have chosen to use red hat kernel for 64-bit. I run the following command:
[root@rac1 /]# uname -rm
Output: 2.6.18-238.el5x86_64
I have downloaded 4 files for this version of kernel from
http://www.oracle.com/technetwork/server-storage/linux/downloads/rhel5-084877.html as below:
oracleasm-2.6.18-238.el5xen-2.0.5-1.el5.x86_64.rpm
oracleasm-2.6.18-238.el5debug-2.0.5-1.el5.x86_64.rpm
oracleasm-2.6.18-238.el5-debuginfo-2.0.5-1.el5.x86_64.rpm
oracleasm-2.6.18-238.el5-2.0.5-1.el5.x86_64.rpm
I have installed the 4 files and got the error messages for the first 2 files as below:
[root@rac1 /]# rpm -ivh /home/oracleasm-2.6.18-238.el5xen-2.0.5-1.el5.x86_64.rpm
Error: Failed dependencies: kernel-xen=2.6.18-238.el5 is needed by oracleasm-2.6.18-238.el5xen-2.0.5-1.el5.x86_64.rpm
[root@rac1 /]# rpm -ivh /home/oracleasm-2.6.18-238.el5debug-2.0.5-1.el5.x86_64.rpm
Error: Failed dependencies: kernel-debug=2.6.18-238.el5 is needed by oracleasm-2.6.18-238.el5debug-2.0.5-1.el5.x86_64.rpm
The last 2 files have been installed successfully. But when reboot Oracle Linux Server-Base 2.6.18-238.el5, I still see :
"Initializing ASMLib driver: FAILED."
[root@rac1 /]#/etc/init.d/oracleasm configure -i
Its output "initializing Oracle ASMLib driver: OK "
My questions are:
Does the issue OS "Initializing Oracle ASMLib driver: FAILED" have effect later ? Do we need to solve it ?
Thanks.
Similar Messages
-
How to solve the issue "CUV check user equivalence failed" ?
Folks,
Hello. I am installing Oracle 11gR2 RAC using 2 VMs (rac1 and rac2) whose OS are Oracle Linux 5.6 in VMPlayer according to the website http://appsdbaworkshop.blogspot.com/2011/10/11gr2-rac-on-linux-56-using-vmware.html
In order to install Grid Infrastructure, we need to run Cluster Utility Verification (CUV) at first by running the cammand below:
[ora11g@rac1 grid]$ ./runcluvfy.sh stage -pre crsinst -n rac1,rac2 -verbose
Its output:
Performing pre-checks for cluster services setup
Check: User equivalence for user “ora11g”
Node Comment
rac1 failed
rac2 failed
Result: PRVF-4007 : User equivalence check failed for user “ora11g”
ERROR:
User equivalence unavailable on all the specified nodes
Verification cannot proceed
Pre-check for cluster services setup was unsuccessful on all the nodes.
As you see above, check user equivalence failed. I have run the 4 commands to fix this error as below:
[ora11g@rac1 /]$ ssh-keygen
Its output:
Generating public/private rsa key pair.
Enter file in which to save the key (/home/grid/.ssh/id_rsa):
Enter passphrase (empty for no passphrase):
Enter same passphrase again:
Your identification has been saved in /home/grid/.ssh/id_rsa.
Your public key has been saved in /home/grid/.ssh/id_rsa.pub.
The key fingerprint is:
0c:10:6c:3b:ae:21:63:64:f8:0d:0e:d8:f0:41:32:ff [email protected]
[ora11g@rac1 .ssh]$ cat *pub >>authorized_keys
[ora11g@rac1 .ssh]$ ssh rac1
Its output:
The authenticity of host ‘rac1 (127.0.0.1)’ can’t be established.
RSA key fingerprint is 9d:ae:51:7c:72:81:07:37:31:92:f1:c8:90:bc:52:55.
Are you sure you want to continue connecting (yes/no)? yes
Warning: Permanently added ‘rac1′ (RSA) to the list of known hosts.
Write failed: Broken pipe.
[ora11g@rac1 .ssh]$ ssh rac1-priv
Its output:
The authenticity of host ‘rac1-priv (192.168.137.35)’ can’t be established.
RSA key fingerprint is 9d:ae:51:7c:72:81:07:37:31:92:f1:c8:90:bc:52:55.
Are you sure you want to continue connecting (yes/no)? yes
Warning: Permanently added ‘rac1-priv,192.168.137.35′ (RSA) to the list of known hosts.
Write failed: Broken pipe.
After run the 4 commands above, I run the command below again:
[ora11g@rac1 grid]$ ./runcluvfy.sh stage -pre crsinst -n rac1,rac2 -verbose
Its output is the same:
PRVF-4007 : User equivalence check failed for user “ora11g”
ERROR:
User equivalence unavailable on all the specified nodes
Verification cannot proceed
I think the problem is "Broken pipe" and ssh cannot write authorized_keys to the machines.
My question is:
Do any folk understand how to solve the issue CUV "check user equivalence failed" for 2 VMs ?
Thanks.Folks,
Hello. Thanks a lot for replying.
I have installed Grid Infrastructure a few times. Each time, on step 7 of 9, the installer fixes and checks 2 machines correctly. The entire installation has 3 parts as below:
1) Install Grid Infrastructure for a Cluster
2) Execute Root Scripts for Install Grid Infrastructure for a Cluster (script is root.sh)
3) Configure Oracle Grid Infrastructure for a Cluster that includes NCA, ASMCA, PICA and CVU.
Each time, on step 8 of 9, the Installer installs Grid Infrastructure for a Cluster successfully that includes "Prepare, Copy files, Link binaries, Setup files and Perform remote operations".
But when the Installer get to part 3 CVU, it fails and then the Database cannot be installed.
Deinstall Grid is a very complicated process to do. Because of this reason, we need to run CVU at first to make sure everything is correct for 2 machines before install Grid.
Even we ignore "user equivalence (ssh)", we don't know whether other items can be passed or not because CVU cannot proceed to check the machines.
My question is:
How to have the script "runcluvfy.sh" continue to check the machines while confronting "user equivalence failed" ? -
The "edit in" menu is completely inactive. All plug-ins are visible but in light grey; i.e. not accessible. Any idea how to solve the issue? Fyi: I am using LR 5.7.1 on MacBook with Mawericks.
Jim, that sounds like a good hypothesis. Yes, I am using smart previews. I have my originals on an external drive which is connected. Still, LR can not find them. Do you know how to tell LR where to find the originals? I would like LR to identify the source automatically: if external drive is connected LR should show "original and smart preview" not only "smart preview". Thanks for your help.
-
ASM creation problem Initializing the Oracle ASMLib driver: failed
hi
oel 5.6 64bit
db 11gR2 64bit
[root@rac-1 ASM]# rpm -qa | grep ora
oracleasm-2.6.18-164.el5xen-2.0.5-1.el5
libtheora-1.0alpha7-1
oracleasm-2.6.18-164.el5debug-2.0.5-1.el5
oracleasm-2.6.18-164.el5-2.0.5-1.el5
oracle-logos-4.9.17-10
oracle-validated-1.1.0-7.el5
oraclelinux-release-5-6.0.1
oracleasm-support-2.1.4-1.el5
[root@rac-1 ASM]# rpm -qa | grep asm
nasm-0.98.39-3.2.2
oracleasm-2.6.18-164.el5xen-2.0.5-1.el5
oracleasm-2.6.18-164.el5debug-2.0.5-1.el5
oracleasm-2.6.18-164.el5-2.0.5-1.el5
oracleasm-support-2.1.4-1.el5
[root@rac-1 ASM]#
[root@rac-1 ASM]# oracleasm configure
ORACLEASM_ENABLED=true
ORACLEASM_UID=oracle
ORACLEASM_GID=asmadmin
ORACLEASM_SCANBOOT=true
ORACLEASM_SCANORDER=""
ORACLEASM_SCANEXCLUDE=""
[root@rac-1 ASM]# service oracleasm restart
Dropping Oracle ASMLib disks: [ OK ]
Shutting down the Oracle ASMLib driver: [ OK ]
Initializing the Oracle ASMLib driver: [FAILED]
[root@rac-1 ASM]#can anyone help??hi
just another confirmation i need :
i have some raw devices using /etc/rawdevices file and losetup to /dev/loop(n); can you say what are the udev rules to set so that all the permission and loop(n) devices come up before ASMLib driver initialization ?? eg.
http://www.idevelopment.info/data/Oracle/DBA_tips/Automatic_Storage_Management/ASM_20.shtml
[root@rac-1 ~]# oracleasm listdisks
VOL1
[root@rac-1 ~]# oracleasm createdisk VOL2 /dev/loop1
Unable to access device "/dev/loop1"
[root@rac-1 ~]# losetup /dev/loop1 /oracle_ASM_SWAP/ASM/ASM_FILE1
[root@rac-1 ~]# oracleasm createdisk VOL2 /dev/loop1
Writing disk header: done
Instantiating disk: done
[root@rac-1 ~]# losetup /dev/loop2 /oracle_ASM_SWAP/ASM/ASM_FILE2
[root@rac-1 ~]# oracleasm createdisk VOL3 /dev/loop3
Unable to access device "/dev/loop3"
[root@rac-1 ~]# oracleasm createdisk VOL3 /dev/loop2
Writing disk header: done
Instantiating disk: done
[root@rac-1 ~]# losetup /dev/loop3 /oracle_ASM_SWAP/ASM/ASM_FILE3
[root@rac-1 ~]# oracleasm createdisk VOL4 /dev/loop3
Writing disk header: done
Instantiating disk: done
[root@rac-1 ~]# losetup /dev/loop4 /oracle_ASM_SWAP/ASM/ASM_FILE4
[root@rac-1 ~]# oracleasm createdisk VOL5 /dev/loop5
Unable to access device "/dev/loop5"
[root@rac-1 ~]# oracleasm createdisk VOL5 /dev/loop4
Writing disk header: done
Instantiating disk: done
[root@rac-1 ~]# losetup /dev/loop5 /oracle_ASM_SWAP/ASM/ASM_FILE5
[root@rac-1 ~]# oracleasm createdisk VOL6 /dev/loop5
Writing disk header: done
Instantiating disk: done
[root@rac-1 ~]# oracleasm listdisks
VOL1
VOL2
VOL3
VOL4
VOL5
VOL6
[root@rac-1 ~]#http://admindba.com/forum.php?gcm=2&grid=115612
assigning to /etc/rc.local making the disk available only VOL1 not others.
can i still use ADVM ??
[oracle@rac-1 dbs]$ . ~/.orcl_ASM.profile
[oracle@rac-1 dbs]$ sqlplus / as sysdba
SQL*Plus: Release 11.2.0.1.0 Production on Mon Apr 4 11:34:51 2011
Copyright (c) 1982, 2009, Oracle. All rights reserved.
Connected to an idle instance.
SQL> !
[oracle@rac-1 dbs]$ ls
hc_orcl.dat init.ora lkORCL spfileorcl.ora
init+ASM.ora initorcl.ora orapworcl
[oracle@rac-1 dbs]$ exit
SQL> startup
ORA-01078: failure in processing system parameters
ORA-29701: unable to connect to Cluster Synchronization Service
SQL> startup pfile='/oracle_db/oracle/product/11.2.0/dbhome_1/dbs/init+ASM.ora';
ORA-29701: unable to connect to Cluster Synchronization Service
ORA-01078: failure in processing system parameters
SQL> Disconnected
[oracle@rac-1 dbs]$ cd /oracle_db/oracle/product/11.2.0/dbhome_1/bin/l
lbuilder ldapcompare ldapsearch loadpsp lxchknlb
lcsscan ldapdelete ldifmigrator loadpspO lxegen
ldapadd ldapmoddn linkshlib lsnodes lxinst
ldapaddmt ldapmodify lmsgen lsnrctl
ldapbind ldapmodifymt loadjava lsnrctl0
[oracle@rac-1 dbs]$ sqlplus / as sysdba
SQL*Plus: Release 11.2.0.1.0 Production on Mon Apr 4 11:47:18 2011
Copyright (c) 1982, 2009, Oracle. All rights reserved.
Connected to an idle instance.
SQL> create spfile from pfile='/oracle_db/oracle/product/11.2.0/dbhome_1/dbs/init+ASM.ora';
File created.
SQL> startup
ORA-29701: unable to connect to Cluster Synchronization Service
SQL> Disconnected
[oracle@rac-1 dbs]$ vi .orcl_ASM.profile
[oracle@rac-1 dbs]$ vi .orcl_ASM.profile
[oracle@rac-1 dbs]$ . .orcl_ASM.profile
[oracle@rac-1 dbs]$ sqlplus / as sysdba
SQL*Plus: Release 11.2.0.1.0 Production on Mon Apr 4 11:50:29 2011
Copyright (c) 1982, 2009, Oracle. All rights reserved.
Connected to an idle instance.
SQL> startup mount
ORA-29701: unable to connect to Cluster Synchronization Service
SQL> Disconnected
[oracle@rac-1 dbs]$ ls
hc_orcl.dat init.ora lkORCL spfile+ASM.ora
init+ASM.ora initorcl.ora orapworcl spfileorcl.ora
[oracle@rac-1 dbs]$ vi init+ASM.ora
[oracle@rac-1 dbs]$ sqlplus / as sysdba
SQL*Plus: Release 11.2.0.1.0 Production on Mon Apr 4 11:51:25 2011
Copyright (c) 1982, 2009, Oracle. All rights reserved.
Connected to an idle instance.
SQL> create spfile from pfile='/oracle_db/oracle/product/11.2.0/dbhome_1/dbs/init+ASM.ora';
File created.
SQL> startup mount
ORA-29701: unable to connect to Cluster Synchronization Service
SQL>how to get rid of ORA-29071 for this new ASM instance creation??
http://www.oracledba.org/10g/asm/asm_install.html
this is 10g related.
kind regards -
Inicialize the Oracle ASMlib driver : [FAILED]
Can You help me , where I do mistage ? ( I red all doc about ASM - may be don't carefully)
I can test a learn more about oracle RAC ( I have two VMWARE masine with rhel4) with Oracle custerware 11.1 and oracle db software 11.1
I can configure ASM with this RAC architecture (usin ASMlib technology) , but during configuration ASMlib i get error :
rhel4 kernel 2.6.26
instaled rpm :
oracleasm-2.6.9-78.0.8.EL-2.0.5-1.el4.i686.rpm
oracleasmlib-2.0.2-1.i386.rpm
oracleasm-support-2.1.1-1.el4.i386.rpm
I did
/etc/init.d/oracleasm configure
.... user to own driver-> oracle
.... group to own driver ->
inicializing the Oracle ASMlib driver : [FAILED]
Can You help me
Thank You BranoHi,
The oracleasm package (2.6.9) does not correspond to the kernel version you're using (2.6.26).
Oracle only supports the 2.6.9 kernel in RHEL 4.x
Kind regards,
Serge -
How to solve the issue: "Failed to install NtCreateSection monitor" etc
I am a user of VM VirtualBox Manager
I have been searching for the solution for the above issue.
But I got nothing until now 22nd August 2014.
But after several trying several settings, I succeeded to start VM VirtualBox Manager without getting "Failed to install NtCreateSection monitor"
So I just want to share with others, and perhaps what I did above can solve the issue for others with similar problems
Here it is:
1. Try to change the display resolution to AUTOMATIC
2. and / or try to disable the extension packs
As for me, I only did no.1 only.
And also when I did that, I was still disabling my avast.
(Here I'm trying to give a solution of an issue, without following other's thread.)
Actually for me this was an idea, and thx to BluShadow, I know this thread belongs here as a discussion topic.I received the above msgs just now (2nd time after yesterday as 1st time), and I could get rid of the error msg by doing the above steps once again.
The important thing is to change the display to another option.
eg. if your current display is "Automatic" then change it to "Hint" etc
if your current display is "Hint" then change it to "Automatic" etc, then you can start the virtual machine / HDD again.
Hope I can help you guys with the same problem.
Thx, -
I am hacked on all my apple devices. How to solve the issue? Please help!
Hi everyone,
So whenever I open certain websites on Safari, suddenly I am redirected to either a women's health or a doctor's ad. (I am guessing this is called phishing)
1)I've asked my friends if they've had the same problem with those certain sites and they replied no. Does this mean it is about my network? (I am the only one using this network at my home as I live alone)
2)This happens on all my Apple devices including iPad and iPhone (when I tried to open the same website on my İphone while using mobile data, the problem did not happen- when I opened wifi on my phone it happened. same for iPad as well)
Admedic said there were no adware, I have never changed my DNS so it has always stayed the way it always was also. So I am guessing my network is the problem. (I am also guessing that this happened after I tried to watch a movie free online) BUT, this problem does not occur with Google Chrome on the same website. So is this about my network or my safari?
I am now so scared if this person who hacked me gets all my information. What am I supposed to do? Please help!Hi! Thanks for your quick reply.
A few things happened since I've posted this.
1)I've deleted all the history and cookies from my macbook safari and when I opened the website with the issue, the problem did not happen this time.
2)Seeing this, I've deleted my history on iPhone's safari and opened the same website but the problem was there again.
3)The problem does not happen on iPad.
So, I do not have the problem at all on Google Chrome but on Safari (now just on iPhone)
Is this still about my router settings? If so would changing my phone DNS settings would suffice? Or do you think the problem might still remain on my computer as well?
This is so frustrating for a person who does not know anything about technology at all
Thank you! -
How to solve the issue that VMs are automatically reboot too often in RAC ?
Folks,
Hello. I have been installing Oracle 11gR2 RAC using 2 VMs (main VM rac1 and slave VM rac2) with Oracle Linux 5.6 according to the website http://appsdbaworkshop.blogspot.com/2011/10/11gr2-rac-on-linux-56-using-vmware.html
The problem is that the 2 VMs are automatically reboot too often if I don't touch keyboard for a while. All programs running in the VM are gone and need to be restarted.
My question is:
How to have the VMs be stable and not to reboot if I don't touch keyboard for a while ?Folks,
Hello. I have been installing Oracle 11gR2 RAC using 2 VMs (main VM rac1 and slave VM rac2) with Oracle Linux 5.6 according to the website http://appsdbaworkshop.blogspot.com/2011/10/11gr2-rac-on-linux-56-using-vmware.html
The problem is that the 2 VMs are automatically reboot too often if I don't touch keyboard for a while. All programs running in the VM are gone and need to be restarted.
My question is:
How to have the VMs be stable and not to reboot if I don't touch keyboard for a while ? -
IN BANK WEBSITE TAX PAID PAGES SAVED IN MY COMPUTER AS .HTM file format since yesterday firefox, chrome opened this files perfectly. yet today i have not open this type of files. open the .htm file firefox opened in home page only.
If you drag and drop the .htm file on page currently displayed in a Firefox tab, does it display correctly?
If so, this implies that there is a problem passing the file name to Firefox, either a problem with the registry settings created whenever you make Firefox your default browser, or an issue with how Firefox is starting up.
Assuming you still have Google Chrome installed, could you do a double-switch of your default browser:
# Have Google Chrome make itself the default browser (see [https://support.google.com/chrome/answer/95417?hl=en Make Chrome your default browser - Chrome Help])<br><br>
# Have Firefox make itself the default browser again (see [[How to make web links open in Firefox by default]])
Any improvement? -
How to solve the issue if BIP field condition is too much?
When I calculate field in BIP Word Builder XML such as <?sum(//Total_of_Begining_Balance_ID14[../CategoryCodeGl022_ID9="1101"])-sum(//Total_of_Begining_Balance_ID14[../CategoryCodeGl022_ID9="1102" ])?> in Advance. But when the condition is too much, I reach the limit of Advance window. How can I solve this problem? Is there any workaround?
Did you try entering the tags in the Help Text tab of Text Form Field. When you click Add Help Text button on the Form Filed you'll find two tabs (Status Bar and Help Text). If the max character length is reached in the first tab you can continue the text in the second tab.
-
How to solve the issue of blank page on itunes store?
Whenever I go to Itunes store, I only find a blank page. I tried all possible solutions such as uninstall and reinstall, updating to the latest version, adjusting security properties and many others without any luck. Can someone help me with this issue? I would appreciate detailed description. Thank you.
Hi Jason,
Please try with scope provided: Maven &#x2013; Introduction to the Dependency Mechanism
Kind Regards,
Alex -
How to solve the issue of 'Unable to join the network' on my iPhone 5!?
I used to connect to a wifi network on my iPhone 5 and suddenly i could not connect anymore to this network. My phone kept showing 'Unable to join the network'. I tried 'forget this network' and resetting the network settings but none of these solutions worked. Can anyone help me to resolve this issue?
Hi Jason,
Please try with scope provided: Maven &#x2013; Introduction to the Dependency Mechanism
Kind Regards,
Alex -
How to resolve the issue in token creation in oracle mobile and social?
Hi
I am facing an issue in client token creation.To check where exactly the problem is, I tried logging the same and I found that till the line just before the tokencreation is logged. It breaks at the line where token is to be created.
AuthenticationResult savedClientToken= tc.createToken(tcrd, headers);
Can I have a solution for this?
Thank you
DevikaIt is better to close statement using try...catch...finally , e.g.
PreparedStatement objStmt = null;
try
objStmt = conn.prepareStatement(...);
// ... do anything
catch (Exception e)
// ... exception handling
finally
// another try...catch block to handle exception during statement close
try { objStmt.close(); } catch (Exception e) { }
objStmt = null;
This would guarantee that statment object is being closed even though exception is thrown. (Don't wait for connection release by garbage collector) -
A computer illiterate friend created 3 accounts on his iPhone 5 but forgot the passwords. He can't reset the password as his yahoo address is no longer valid. Erasing the phone doesn't solve the issue as the Apple server identifies the hardware as registered. How to register the phone with Apple?
I helped him create a new email address and new iCloud account on my Mac but when we try to register the phone with Apple it says: Maximim accounts limit reached for this device. How can he register the phone? I read different threads and found out that only Apple care can do that. We're in Romania and don't know where to call. Any suggestions on how we fix this?When I checked the support site for Romania, you apparently don't have an Apple Care contact center. You "may" try calling the US Apple care number to verify the account and have the password reset sent to a different email address. 800-694-7466
-
When starting a rental movie, I get the message: "An error occured loading this content, please try again later". Any ideas how to solve this issue?
Firstly, I should have typed speedtest.net previously.
Now that's an interesting comment you make, out of interest do you have any purchased HD movies in your iTunes collection, if so, do they play on the Apple TV with your new tv.
Maybe you are looking for
-
I can't install iTunes on Windows 7. "An error occurred during installation of assembly"
I recently purchased an iPhone 4s. This product requires me to insall iTunes on my pc, which runs Windows 7 64bit. However, when installing iTunes I keep recieving the same error message-- An error occurred during the installation of assembly 'Micros
-
How to saves electricity on the computer using Windows 8.1
Hello guys! I have a problem with save on electricity. The advance in the cost of living was not followed by higher wages, included electric. I never have enough money to pay my bills every month. I'm always in the red. I'm using Windows 8.1. I use i
-
Mobile sales 5.0 documentation about BP group hierarchy
Hi, I´m searching detailed documentation about mobile sale 5.0. I have already seen the help on line, but it is not containing any details on configurations steps neither on how some functionality is working. In particular I´d need to understand how
-
Since installing OSX 10.5 on my PPC laptop I keep getting an error message when I wake my laptop "Sever Connection Interrupted: myg1728" (myg being my IDisk) and I must click ok to Disconnect or I just keep getting the message. I am not sure but I th
-
Notifcations from "Microsoft Online Services Team" contain old personal e-mails
Each time our company receives an automated e-mail from [email protected], it contains the alternate e-mail of a former administrator to Office 365. The user's company e-mail is no longer a recipient, but the e-mail they used as an alternate is stil