How to sort this error - he Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance

Just purchased a MacBook Pro but had to reinstall OS X but now when I try to install anything I get the following message - The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update. Post the log text, please, not a screenshot.
If there are runs of runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

Similar Messages

  • HT5022 When I tried installing this software, I get this error:  "The installer encountered an error that caused the installation to fail.  contact the software manufacturer for assistance."  Any idea why?  My computer is Mac OS X Version 10.7.5

    When I tried installing this software, I get this error:  "The installer encountered an error that caused the installation to fail.  contact the software manufacturer for assistance."  Any idea why?  My computer is Mac OS X Version 10.7.5

    What software are you trying to install?

  • Lion Install Failed "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

    Not a comforting message to see...
    Here are the errors just before the above message is emitted and the install ends.
    Jul 26 05:33:33 localhost OSInstaller[344]: PackageKit: Extracting file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/Essentials.pkg (destination=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root, uid=0)
    Jul 26 05:34:51 localhost OSInstaller[344]: PackageKit: Got copier error 2 extracting to path ./usr/lib/zsh/4.3.11/zsh/zselect.so: Read-only file system
    Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/DataPool.c:135: Error: finished pool without filling it
    Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/commonUtils.c:360: Error: fh_pread -1
    Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/StreamCompressor.c :294: Error: pread failed for /Volumes/i7Mac/.OSInstallSandbox-tmp/Root//usr/lib/zsh/4.3.11/zsh/zselect.so: Undefined error: 0
    Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/StreamCompressor.c :928: Error: returning errno 22 from FinishStreamCompressorQueue
    Jul 26 05:35:33 localhost OSInstaller[344]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Essentials.pkg”." UserInfo=0x7f83610395f0 {NSLocalizedDescription=An error occurred while extracting files from the package “Essentials.pkg”., NSFilePath=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root, NSURL=Essentials.pkg -- file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/OSInstall.mpkg, PKInstallPackageIdentifier=com.apple.pkg.Essentials, NSUnderlyingError=0x7f8360d42420 "The operation couldn’t be completed. FinishStreamCompressorQueue error"} {
             NSFilePath = "/Volumes/i7Mac/.OSInstallSandbox-tmp/Root";
             NSLocalizedDescription = "An error occurred while extracting files from the package \U201cEssentials.pkg\U201d.";
             NSURL = "Essentials.pkg -- file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/OSInstall.mpkg";
             NSUnderlyingError = "Error Domain=BOMCopierFatalError Code=1 \"The operation couldn\U2019t be completed. FinishStreamCompressorQueue error\" UserInfo=0x7f8360d47220 {NSLocalizedFailureReason=FinishStreamCompressorQueue error, offset=2847022, type=BOMCopierFatalError, sourcePath=/Volumes/Mac OS X Install DVD/Packages/Essentials.pkg, destinationPath=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root}";
             PKInstallPackageIdentifier = "com.apple.pkg.Essentials";
    Jul 26 05:35:33 localhost OSInstaller[344]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Essentials.pkg”." UserInfo=0x7f83610395f0 {NSLocalizedDescription=An error occurred while extracting files from the package “Essentials.pkg”., NSFilePath=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root, NSURL=Essentials.pkg -- file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/OSInstall.mpkg, PKInstallPackageIdentifier=com.apple.pkg.Essentials, NSUnderlyingError=0x7f8360d42420 "The operation couldn’t be completed. FinishStreamCompressorQueue error"}
    Jul 26 05:35:34 localhost OSInstaller[344]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    If I boot to the "Recovery HD" I get a message "Installation Failed, Try re-intalling" Which would be a fine idea, but I can't because if I re-start installation from the hard drive I get the above errors. 
    I've burned the "InstallESD.img" to a DVD, but it also doesn't seem to work. Comes up as though I'm in the Reco

    Jen,
    Here's what I did to get Lion installed:
    Burn the installer to a DVD and install from there. It worked for me. Here's what you need to do:
    First you need another computer running at least 10.6.8.
    1. On the other computer go to 'App Store' (make sure you're logged in to the App Store with the AppleID you used on the troubled computer)
    2. Click on 'Purchased' in the 'App Store' window's toolbar
    3. If you are on 10.6.8, and haven't downloaded Lion on that computer just click "Install" to download the installation application.
    3. a, if the other computer is already running Lion, you'll need to re-download the installer.
    3. b. Hold down 'Option' when selecting 'Purchased' then you click "Install"
    4. When the Lion Installer starts up, just quit it. You want to work with the Installer application.
    5. Find the "Install Lion OS X" application in the 'Applications' folder.
    6. Hold down 'Control' and click on the application and select 'Show Package Contents'
    7. Find 'InstallESD.dmg' which is in the "Shared Support" folder and copy it to your desktop.
    8. Burn 'InstallESD.dmg' to a DVD ('Disk Utility' is simplest to do this).
    9. Put the new install DVD into the computer that has Lion partially installed and reboot holding down the "C" key.
    10. run the installer as normal, selecting your harddrive as the target.
    In my case, when it rebooted to the harddisk the Lion installer started AGAIN. If this happens, let it run. Then you should be done.
    Hope this helps.

  • Mac Install Fail - The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance

    On Mac OS X 10.9.5
    After downloading CC from http://www.tss.qld.edu.au/itdepartment/AdobeCreativeCloud.aspx
    The .zip download is fine.
    The installer runs but stops half way through (during "running scripts") and gives the error message in the pic below
    The installation failed - The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance
    ANY HELP HUGELY APPRECIATED. I have know idea what to do
    Thanks
    Steve

    Since you did not download from Adobe, I don't think Adobe can help
    When I clicked the link you provided, it LOOKS like your school has created custom install packages... so check there

  • While trying to re-install Mac OS X, appears the following screen: Install failed Mac OS X could not be installed on your computer The installer encountered an error that caused the installation to fail. Contact the software manufacture for assistance.  C

    While trying to re-install Mac OS X, appears the following screen:
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    Mac OS X could not be installed on your computer
    The installer encountered an error that caused the installation to fail.
    Contact the software manufacture for assistance.
    Click Restart to restart your computer and try installing again.

    You should be able to install Mac OS X 10.7 or later on your 2011 MacBook Pro without issue, if it came with 10.6.3 as your signature suggests.  Mind you, any 2011 MacBook Pro must use the original 10.6 installer disc labelled MacBook Pro if it desires to have 10.6 installed on it.   The retail installer disc will not work on that model, nor will one from another age MacBook Pro, or other model labelled installer.  Also
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  • Any application I install on my MacBook Pro gives the message "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance" What can I do?

    Any application I install on my MacBook Pro gives the message "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance" What can I do?

    Well that's one. Try the Microsoft help forums: http://www.microsoft.com/mac/support It's their application.
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    The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download software when the above message keeps popping up...not allowing me to download

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    Why will it only fail trying to install on a MBPro-15 inch, and not when installing on MBPro-Retina 15", or MB-Air ?
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    Hi Rave
    Enclosed You will find the error log from the installation::
    As an additional information. . . the installation is performed on a
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    error log::
    >>>>
    Oct 19 15:14:11 Alvin.local Installer[1854]: LSExceptions
    loaded
    Oct 19 15:14:11 Alvin.local Installer[1854]: @(#)PROGRAM:Install
    PROJECT:Install-846
    Oct 19 15:14:11 Alvin.local Installer[1854]: @(#)PROGRAM:Installer
    PROJECT:Installer-721
    Oct 19 15:14:11 Alvin.local Installer[1854]: Hardware: MacBookPro6,2 @
    2.53 GHz (x 4), 4096 MB RAM
    Oct 19 15:14:11 Alvin.local Installer[1854]: Running OS Build: Mac OS X
    10.9.4 (13E28)
    Oct 19 15:14:11 Alvin.local Installer[1854]: Env:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin
    Oct 19 15:14:11 Alvin.local Installer[1854]: Env:
    TMPDIR=/var/folders/33/27_t2pps09sdxt1vsq5926tc0000gp/T/
    Oct 19 15:14:11 Alvin.local Installer[1854]: Env: SHELL=/bin/bash
    Oct 19 15:14:11 Alvin.local Installer[1854]: Env: HOME=/Users/jpb
    Oct 19 15:14:11 Alvin.local Installer[1854]: Env: USER=jpb
    Oct 19 15:14:11 Alvin.local Installer[1854]: Env: LOGNAME=jpb
    Oct 19 15:14:11 Alvin.local Installer[1854]: Env:
    SSH_AUTH_SOCK=/tmp/launch-cpN2XA/Listeners
    Oct 19 15:14:11 Alvin.local Installer[1854]: Env:
    Apple_PubSub_Socket_Render=/tmp/launch-N29kf7/Render
    Oct 19 15:14:11 Alvin.local Installer[1854]: Env:
    __CF_USER_TEXT_ENCODING=0x1F6:0:0
    Oct 19 15:14:11 Alvin.local Installer[1854]: Env: __CHECKFIX1436934=1
    Oct 19 15:14:11 Alvin.local Installer[1854]:  Adobe Acrobat XI Pro
    (11.0.07)   Installation Log
    Oct 19 15:14:11 Alvin.local Installer[1854]: Opened from:
    /Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg
    Oct 19 15:14:12 Alvin.local Installer[1854]: Product archive
    /Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg
    trustLevel=202
    Oct 19 15:14:14 Alvin.local Installer[1854]: JS: 10.6 or higher:1
    Oct 19 15:14:14 Alvin.local Installer[1854]: IFJS: *** exception:
    TypeError: 'null' is not an object (evaluating
    'my.target.systemVersion.ProductVersion')
    Oct 19 15:14:14 Alvin.local Installer[1854]: JS: 10.6 or higher:1
    Oct 19 15:14:21 Alvin.local Installer[1854]: LSExceptions
    unloaded
    Oct 19 15:14:39 Alvin.local Installer[1854]:
    InstallerStatusNotifications plugin loaded
    Oct 19 15:14:49 Alvin.local runner[1874]: Administrator authorization
    granted.
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    ================================================================================
    Oct 19 15:14:49 Alvin.local Installer[1854]: User picked Standard Install
    Oct 19 15:14:49 Alvin.local Installer[1854]: Choices selected for
    installation:
    Oct 19 15:14:49 Alvin.local Installer[1854]:     Install: " Adobe
    Acrobat XI Pro (11.0.07) "
    Oct 19 15:14:49 Alvin.local Installer[1854]:         Adobe Acrobat XI
    Pro Installer.pkg#acrobatpreinstall.pkg :
    com.adobe.acrobat.11.viewer.preinstall.pkg.MUI : 11.0.0
    Oct 19 15:14:49 Alvin.local Installer[1854]:         Adobe Acrobat XI
    Pro Installer.pkg#AdobeApplicationManager.pkg :
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    Oct 19 15:14:49 Alvin.local Installer[1854]:     Install: "Application"
    Oct 19 15:14:49 Alvin.local Installer[1854]:         Adobe Acrobat XI
    Pro Installer.pkg#application.pkg :
    com.adobe.acrobat.11.viewer.app.pkg.MUI : 11.0.0
    Oct 19 15:14:49 Alvin.local Installer[1854]:     Install: "Browser Plug-In"
    Oct 19 15:14:49 Alvin.local Installer[1854]:         Adobe Acrobat XI
    Pro Installer.pkg#browserPlugin.pkg :
    com.adobe.acrobat.11.viewer.browser.pkg.MUI : 11.0.0
    Oct 19 15:14:49 Alvin.local Installer[1854]:         Adobe Acrobat XI
    Pro Installer.pkg#support.pkg :
    com.adobe.acrobat.11.viewer.appsupport.pkg.MUI : 11.0.0
    Oct 19 15:14:49 Alvin.local Installer[1854]:         Adobe Acrobat XI
    Pro Installer.pkg#automator.pkg :
    com.adobe.acrobat.11.viewer.print_automator.pkg.MUI : 11.0.0
    Oct 19 15:14:49 Alvin.local Installer[1854]:         Adobe Acrobat XI
    Pro Installer.pkg#pdfservices.pkg :
    com.adobe.acrobat.11.viewer.print_pdf_services.pkg.MUI : 11.0.0
    Oct 19 15:14:49 Alvin.local Installer[1854]:         Adobe Acrobat XI
    Pro Installer.pkg#payload.pkg :
    com.adobe.acrobat.viewer.11.0.07.patch.pkg : 11.0.07
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    ================================================================================
    Oct 19 15:14:49 Alvin.local Installer[1854]: It took 0.00 seconds to
    summarize the package selections.
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    -[IFDInstallController(Private) _buildInstallPlan]: location =
    file://localhost
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    -[IFDInstallController(Private) _buildInstallPlan]:
    file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#acrobatpreinstall.pkg
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    -[IFDInstallController(Private) _buildInstallPlan]:
    file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#AdobeApplicationManager.pkg
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    -[IFDInstallController(Private) _buildInstallPlan]:
    file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#application.pkg
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    -[IFDInstallController(Private) _buildInstallPlan]:
    file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#browserPlugin.pkg
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    -[IFDInstallController(Private) _buildInstallPlan]:
    file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#support.pkg
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    -[IFDInstallController(Private) _buildInstallPlan]:
    file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#automator.pkg
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    -[IFDInstallController(Private) _buildInstallPlan]:
    file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#pdfservices.pkg
    Oct 19 15:14:49 Alvin.local Installer[1854]:
    -[IFDInstallController(Private) _buildInstallPlan]:
    file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20In staller.pkg#payload.pkg
    Oct 19 15:14:49 Alvin.local Installer[1854]: Set authorization level to
    root for session
    Oct 19 15:14:49 Alvin.local Installer[1854]: Will use PK session
    Oct 19 15:14:49 Alvin.local Installer[1854]: Starting installation:
    Oct 19 15:14:49 Alvin.local Installer[1854]: Configuring volume "MacServer"
    Oct 19 15:14:49 Alvin.local Installer[1854]: Preparing disk for local
    booted install.
    Oct 19 15:14:49 Alvin.local Installer[1854]: Free space on "MacServer":
    121.7 GB (121697800192 bytes).
    Oct 19 15:14:49 Alvin.local Installer[1854]: Create temporary directory
    "/var/folders/33/27_t2pps09sdxt1vsq5926tc0000gp/T//Install.1854gsnZCN"
    Oct 19 15:14:49 Alvin.local Installer[1854]: IFPKInstallElement (8 packages)
    Oct 19 15:14:49 Alvin.local Installer[1854]: Using authorization level
    of root for IFPKInstallElement
    Oct 19 15:14:50 Alvin.local installd[1882]: installd: Starting
    Oct 19 15:14:50 Alvin.local installd[1882]: installd: uid=0, euid=0
    Oct 19 15:14:50 Alvin.local installd[1882]: PackageKit: Adding client
    PKInstallDaemonClient pid=1854, uid=502
    (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
    Oct 19 15:14:50 Alvin.local Installer[1854]: PackageKit: Enqueuing
    install with boosting
    Oct 19 15:14:50 Alvin.local installd[1882]: PackageKit:

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