How to stop an iphone from "thinking" a phone no. is another iphone?

I had an iphone 4 but then switched to a different device (ported my number out) and now I can no longer receive texts from my friend with an iphone 5 who used to send me messages using iMessage because the iphone 5 continues to "think" my phone number is associated with an iphone 4. Both Verizon and Apple are working on figuring out (spent a couple of hours) how to correct this with no luck so far. btw my friend can receive my texts but when my friend replies to my texts or initiates a conversation, it shows as sent on my friend's iphone but I never receive the messages.
It has been so frustrating so as a last resort we are considering turning off iMessage altogether on my friend's iphone 5 because deleting my contact from the iphone 5 and reactivating iMessage has not helped correct the problem. Question: what can we do on the iphone 5 that can make it "think" that the phone number is no longer associated to an iphone? Or how do we simply turn off iMessage from the iphone 5?
Any ideas will help. Thank you.

Hi Htam,
Messaging is an important feature on the device! I apologize that your messages are not working properly. Let's dig a little deeper. Try the following instructions below to unregister your old iphone 4.
Go to http://supportprofile.apple.com/MySupportProfile.do.
Step 2
Log in with your Apple ID and password.
Step 3
Select the product you need to de-register (your iPhone, for example).
Step 4
Click ‘Unregister’.
Step 5
You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.
Keep me posted.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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