How to stop Apple Mail reverting to new msgs at bottom?

Have been having this problem ever since installing Mavericks. AppleCare keeps telling me they will tell me how to stop this and have my new messages at the top again, but still haven't told me. Every day I have to re-set this because it reverts back.  Makes no difference WHERE I re-sent this.
Having many other AppleMail problems: For one thing, am not receiving some important emails which do show up in Web Mail.

I have done that countless times. I have also done it countless times at the small place at the top of the emails where it says "Sort By Date."  Neither works at all.  However, yesterday I did the major rebuild of Apple Mail and this morning for the first time when I went there it said "Newest Msg at the Top" so hopefully that was it.

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        Mac OS X 10.7.5 (11G63) - Uptime: 0 days 4:58:47
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        Hitachi HDE721010SLA330 disk1 : (1 TB)
            disk1s1 (disk1s1) <not mounted>: 209.7 MB
            1T-SU (disk1s2) / [Startup]: 499.67 GB (194.59 GB free)
            Recovery HD (disk1s3) <not mounted>: 650 MB
            ACTIVE JOBS (disk1s4) /Volumes/ACTIVE JOBS: 249.84 GB (196.59 GB free)
            TBD2 (disk1s5) /Volumes/TBD2: 249.05 GB (247.48 GB free)
            Recovery HD (disk1s6) <not mounted>: 650 MB
        WDC WD1001FALS-42K1B0 disk0 : (1 TB)
            disk0s1 (disk0s1) <not mounted>: 209.7 MB
            D2-T1-P1-SU2 (disk0s2) /Volumes/D2-T1-P1-SU2: 333.4 GB (326.1 GB free)
            D2-T1-P2 (disk0s3) /Volumes/D2-T1-P2: 333.4 GB (327.21 GB free)
            D2-T1-P3 (disk0s4) /Volumes/D2-T1-P3: 332.79 GB (159.23 GB free)
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        Mitsumi Electric Hub in Apple Extended USB Keyboard
            Kensington Kensington USB/PS2 Trackball
            Mitsumi Electric Apple Extended USB Keyboard
        LG Electronics Inc. USB Monitor
        Apple Inc. Bluetooth USB Host Controller
        Seagate  Desktop          2 TB
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        EPSON USB Printer
        Hewlett-Packard OfficeJet 6100 Series
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    Configuration files:
        /etc/hosts - Count: 21
    Gatekeeper:
        Anywhere
    Kernel Extensions:
        [kext loaded]    com.bresink.driver.BRESINKx86Monitoring (9.0) Support
        [kext loaded]    com.hzsystems.terminus.driver (4) Support
        [not loaded]    com.kensington.mouseworks.driver.ADBID32Mouse (3.0) Support
        [not loaded]    com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0) Support
        [not loaded]    com.kensington.mouseworks.driver.ADBID4Mouse (3.0) Support
        [not loaded]    com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0) Support
        [not loaded]    com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0) Support
        [not loaded]    com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0) Support
        [kext loaded]    com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0) Support
        [not loaded]    com.kensington.mouseworks.driver.USBMouseX1 (3.0) Support
        [kext loaded]    com.kensington.mouseworks.driver.VirtualMouse (3.0) Support
        [not loaded]    com.kensington.mouseworks.driver.VirtualMouseX1 (3.0) Support
        [kext loaded]    com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0) Support
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        [not loaded]    com.olympus.DSSBlockCommandsDevice (2.3.0) Support
        [not loaded]    com.roxio.BluRaySupport (1.1.6) Support
        [not loaded]    com.roxio.TDIXController (2.0) Support
        [kext loaded]    net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8) Support
    Startup Items:
        ChmodBPF: Path: /Library/StartupItems/ChmodBPF
    Launch Daemons:
        [loaded]    com.adobe.fpsaud.plist Support
        [loaded]    com.adobe.SwitchBoard.plist Support
        [running]    com.app4mac.CheckUpAgent.plist Support
        [loaded]    com.bresink.system.securityagent3.plist Support
        [running]    com.crashplan.engine.plist Support
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist Support
        [loaded]    com.marketcircle.daylite.accessd.plist Support
        [loaded]    com.marketcircle.daylite.attachmentd.plist Support
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        [running]    com.marketcircle.daylite.cardcald.plist Support
        [running]    com.marketcircle.daylite.portsd.plist Support
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        [loaded]    com.marketcircle.daylite.touchd.plist Support
        [loaded]    com.microsoft.office.licensing.helper.plist Support
        [loaded]    com.oracle.java.Helper-Tool.plist Support
        [loaded]    com.oracle.java.JavaUpdateHelper.plist Support
        [loaded]    com.quark.quarkupdate.plist Support
        [running]    com.starfield.backupservice.plist Support
    Launch Agents:
        [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.adobe.CS5ServiceManager.plist Support
        [running]    com.extensis.FMCore.plist Support
        [loaded]    com.oracle.java.Java-Updater.plist Support
    User Launch Agents:
        [loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist Support
        [loaded]    com.google.keystone.agent.plist Support
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
        [running]    ws.agile.1PasswordAgent.plist Support
    User Login Items:
        iTunesHelper
        WorkspaceUpdate
        Dropbox
        CrashPlan menu bar
        MacLWSLauncher
        Alfred 2
        CheckUpAlert
        TransmitMenu
        Device Detector
        Default Folder X Helper
        Suitcase Fusion 5
        Admin
        Android File Transfer Agent
        MouseWorks Background
    Internet Plug-ins:
        JavaAppletPlugin: Version: Java 7 Update 55 Check version
        FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
        QuickTime Plugin: Version: 7.7.1
        AdobePDFViewerNPAPI: Version: 10.1.7 Support
        Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
        AdobePDFViewer: Version: 10.1.7 Support
        SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 Support
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
    Safari Extensions:
        Searchme: Version: 1.3
        Ebay Shopping Assistant: Version: 1.1
        Slick Savings: Version: 2.0
        Amazon Shopping Assistant: Version: 1.1
        1Password: Version: 3.9.20
        GoPhoto.it V9.0: Version: 1.222
    Audio Plug-ins:
        iSightAudio: Version: 7.7.1 - SDK 10.7
        InstantOn: Version: 7.1.2 - SDK 10.8 Support
    iTunes Plug-ins:
        Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
    User Internet Plug-ins:
        WbeTools64_14: Version: 1.0.23.53 © 2013 - SDK 10.6 Support
        WebEx64: Version: 1.0 - SDK 10.6 Support
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
        Google Earth Web Plug-in: Version: 7.1 Support
        fileEditTool64_15: Version: 1.0.35.65 © 2013 - SDK 10.6 Support
        ZoomUsPlugIn: Version: 1.0 - SDK 10.8 Support
    3rd Party Preference Panes:
        Default Folder X  Support
        Flash Player  Support
        Growl  Support
        Java  Support
        Kensington MouseWorks  Support
        Quark Update Preferences  Support
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        Time Machine not configured!
    Top Processes by CPU:
            17%    WebProcess
             5%    Safari
             4%    JavaApplicationStub
             2%    WindowServer
             1%    activitymonitord
    Top Processes by Memory:
        839 MB    firefox
        415 MB    mds
        221 MB    JavaApplicationStub
        194 MB    WindowServer
        184 MB    Mail
    Virtual Memory Information:
        4.30 GB    Free RAM
        2.98 GB    Active RAM
        1.06 GB    Inactive RAM
        666 MB    Wired RAM
        2.07 GB    Page-ins
        0 B    Page-outs
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    Thanks for all your help
    497secrets

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