How to stop the crashing?

Hi,
When Captivate dies, which it does at least once a day, it
locks up every other application I have. I've learned to reduce
that number as much as possible, but I still have to have a few
other things running. Sometimes I know what I've done -- I've
accidentally used <Esc> to end a recording session a few
times -- but other times I don't. And when it goes, I can't even
close it out in Task Manager. Frequently I have to shut the power
off because nothing else works.
1. How can I stop the crashing?
2. When it does crash, can I do something to help it die with
dignity? So *everything* doesn't go down with the ship? Must I
always reboot and recreate?
Thanks.

I may not be of much help here. But lets at least get the
process started.
First, what version of Captivate?
Second, what version of Windows?
Third, have you updated your video drivers from your hardware
supplier, they usually update these things a few times per year.
Fourth, are you saving to a network? I don't believe that
networks are to blame for any of this stuff, but there is a
possibility of network virus scans causing an interruption in the
flow of the file. So are you saving to local drive C:\
If you are in Windows Vista - DO NOT save into C:\Program
Files, it is locked by Widows and your files are "shimmed" to a
subdirectory under Users\Your Name\ and this has been the #1 gripe
that developers have against Vista.
Uninstal and then reinstall Captivate. It is a pain to
re-register if that happens, but you may have something wrong in
the install. Close everything before installing again.
Assuming that you have the latest video drivers and you are
dealing with Vista (if applicable), then you need to call tech
support at Adobe and go over this.
I hope this helps. Please let this board know the answers to
the above questions, but Tech Support is available and it should be
used as needed.
Joe C.

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