How to stop this nightmare

Question

Hallo
We are with BT for most of our lives. We connected internet on our address around 10 years ago and at the tome we ordered 2MB fixed line. It was best possible speed at the time, tut as a time goes by it got worst and worst and the it should be better and better. Around 5 years ago we started to complain about the speed as download does not exceed 0.3Mb and upload 0.09Mb.
Well we called explained the problem and was promised that it will be sorted abut nothing happened. We did not have a time to call and call and call and there was no improvement on our line so it is constant 0.3 download and 0.09 upload. Well we called every six months but no joy. 10 days ago I decided that it is ridiculous and we need to have it sorted as we are paying a big money for no service. I called BT on 08001114567 I know all the numbers now and started the procedure again with intention not to give up until sorted.
What I learned is horrible.
Last 10 days I spend over 20 hours calling BT they done all test to the line and line is capable of 17Mb and there is no fault on the line. What I was told is that we are on old SMART system that not many peoples have access to and that is the reason it is so slow. In most conversations even if I was transferred from one person to another they claim that we have no internet at all and I need to explain all story again and again and again. Everybody are very helpful, understanding and apologetic, they promising that tomorrow it will be all sorted but next day nothing happens so I have to call again spend all the time explaining all the situation again and they putting me to this or that team which promising that it will be definitely sorted this time but it does not happened.
Until now I talked to technical team, customer options team, sales team, offline team, exception team and I still have the same problem.
All they needed to do is to migrate us from old system where we ware forsaken and create us new profile in new system so the old system will stop limiting our internet speed.
We have dedicated line for this service, nothing is connected to it except the router that we bought as it was suggested by BT 6 months age as before we got BT old voyager – yes BT did not bothered to send us fancy new home hub even thou we are paying probably double what we should as we paying highest fixed line charges that was at the time.
The question is:
Is there a way to stop that madness?

Answer 1

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
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