How to switch Skype number from 3-month plan to an...

A friend initially subscribed to 3-months Skype number plan.  Now she would like to change to 1-year subscription.  However, there does not seem to be any option to do this.  The initial 3 months just passed and an automatic charge appeared on her payment card.  There does not seem to be any "modify" subscription option (not even a "cancel" subscription option).  There is no Skype/Microsoft support readily available.  This is very bad experience for her and it seems to be rather common issue.  I am actually surprised by this and have expected more from Skype/Microsoft.  Any ideas about how to change the subscription?

Hi, PetrVeprek, and welcome to the Community,
As strange as this sounds, the short-term Skype Number contract needs to be cancelled.  When the subscription ends, the Skype Number is held in reserve for a period of 90 days, during which timeframe the number can be renewed for an annual term.
If all else fails, please contact Skype customer service for further assistance.  I would report to Customer Service that the renewal e-mails were not received - after checking that the account's registered e-mail address is correct!  You would not believe the number of enquiries I read where a Skype account's registered e-mail address has fallen into disuse, not updated, and therefore resulting in no communications received from Skype.
Regards,
Elaine
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