How to transalate a categorization schema?

Hello,
i maintained a categorization schema for my service requests.
I used catalog and codes customizing. This customizing is translated from german into english and french.
But if i open my webclient UI in english i have still the german categorization in the dropdown fields.
I think i have to translate my categorization schema, right? How can this be done?
Is the translation transportable via transport request?
Thank you
Best regards
Manfred Feger

Hi,
Please check in following path:-
Customer Relationship Management>CRM Cross-Application Components>Multilevel Categorization>Define Application Areas for Categorization
in this you need to define the application areas for categorization.
Customer Relationship Management>Interaction Center WebClient>Business Transactions>Business Transactions>Define Categorization Profiles
here you need to define categorization profile.
Customer Relationship Management --> CRM Cross-Application Components --> Multilevel Categorization --> Define Application Areas for Categorization.- Defined content analysis settings in Customizing
please check in follwing path.
Hope it will help u.
thanks
Hemant

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Deleting a Deployed Categorization Schema

*Hello,*
*I was wonder if anyone knows how to delete a categorization schema with deployed status? After playing in the IC web client it only appears draft categorization schema's can be deleted.*
*Is there a way to delete deployed schema's in back end? Such as a t code that allows the deletion of master data?*
*Any assistance would be appreciated.*
*Thanks*

Hi.
You have to create a new version of your categorization schema, and for this new version you release it under a smaller limit of time, for instance valid to (1 minut ahead current time).
Regards.

How to sort on category id using categorization schema in SAP CRM 7.0

All,
Currently we are using categorization modeler within CRM7.0 for complaint transactions. It seems that the sortation with respect to the categories which have been defined within a categorization schema, is based on the date that the categories were created (as per sap note 1423480). A business requirement is to have the categories sorted on category id instead of creation date of a category. Does anyone know how to implement this?
Regards, Sander

Hi Marianne,
By standard this is not possible.
SAP recommended to arrange the desired sortation via BADI: CRM_BWA_MFLOW.
We will start implementing this in the upcoming weeks.
Regards, Sander

How to upload Categorization Schema that has extensions

Hi CRM Gurus..
I am able to upload the categorization schemas using file upload upto the levels I need.
The issue I am facing is that we have an extension at the last leaf level which needs to be updated as well.
Do anyone have the idea of how to add the extension fields.. I am using CRM_ERMS_CAT_CA_CREATE and CRM_ERMS_CAT_CA_UPDATE function modules for creating the category schema.
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Sandeep

You generally can't upload a folder to a website, but some sites allow you to select multiple files. You'll have to refer to the specific website instructions to see if that's possible.
Alternatively, it might be appropriate to first compress the folder in the Finder using rightclick, then "Compress", which creates a single .ZIP file - then upload this file.
Matt

How to deavitave Multi-Level Categorization schema?

Hi All,
I am facing problem to deactivate the current active categorization schema because i want to active the next version of same schema.
The validity of schema is long and system is not allowing me to change the date and status.
When i am releasing the next version the system gives me the following error:
Schema overlaps with released schemas in application area (BUS_ACTIVITY, SUBJECT_PROFILE, ACT000001)
Please help me?
Regards
Apoorva Asthana
Edited by: Apoorva Asthana on May 19, 2010 10:01 AM

Hi
What you are experiencing is SAP standard behaviour for an Active schema.
Once a Schema is made active you cannot modify the dates for that Schema.
For your new Schema Version set the Date and Time for when you wish the Schema to be active, best idea would be to set this to 5 minutes in the future. When this new schema becomes active your current Schema will be deactivated.
Regards
Arden

Service Ticket - Categorization Schema (Codes, Catalogs, Code Groups)

I have a Categorization Schema (attached to a subject profile used as categorization for a service ticket in CRM 2007 IC)
BMW
--- 3 Series
--- 5 Series
--- Z4
Mercedes Benz
--- C Class
--- E Class
--- S Class
I have
Catalog - "Cars"
Code Group "BMW" with it's Codes (2, 5, Z4)
Code Group "Mercedes" with it's Codes (C, E, S)
When I create the Schema each node asks me for a Subject Code. In the dropdown I get 2,5,Z4, C, E, S.
How do I just get it to show the codes in the subject code dropdown relevant to either BMW or Mercedes?

Hi David,
I can easily relate to your concern as i was also involved with the same.
Actually category schema will always give you list of all the codes because there is no heirarchy maintained. Hence , it is a one time activity wherein you will have to select the particular codes from the list of all codes for your schema heirarchy.
I gave the description to my codes to make it simpler..
ie..category 4 for me reads -->Cars-BMW-Z4
--->cars-MZ-C
This is just a help so that you can easily reach your correct code from the list of codes to be assiogned for your category modeler
this is one of the most laborious tasks, although it can be imported and exported.
hope this helps
Thanks
Regards
Raj

Exporting Multilevel Categorization Schema

Hi,
I am exporting categorization schema using FSSC_RDS_CATSCHEMA_EXP_IMP standard Report Program. It exports the data in Text file in 2 sections, 1. header Data 2. Detailed Data. In detailed data section The first five columns contain the hierarchy level and the category ID. The sixth and seventh columns contain the category name and description.
My requirement is I need to Export Extended attributes i.e. 'Valid From Date & Valid To Date' also in Detailed data section.
Can anybody guide or help in this case.
Many Thanks,

Hi Singh,
First you can read the details with function module CRM_SUBJECT_READ_OW for each order by passing A and B for header and item respectively.
Now to find out the valid from and valid to dates, you can go to table CRMC_ERMS_CAT_AS.
Something similar you can find in How to maintain multi level category in a transaction
Thanks,
Faisal.

Steps to use Classification w service tickets- No categorization schema

I have been searching SAP help & SDN but no luck figuring what steps I need to do to use the classification in the Service Ticket.
1. I used the category modeler to create a 2 level schema.
1a. schema assigned to busines activity ticket in application area, parameter = subject profile, Value = ZACT00002.
1b. status is released
1c. in the categories I assigned to a catalogue / code group / code ZACT00002 (as set up in the IMG - Catalogues, codes, profiles)
2 I assigned the DEFAULT categorization profile to my IC profile (has service allowed to 4 levels)
3. I don't have a service product assigned but not sure I need one (nor know how to assign one)
But when I confirm a BP, the error message > >>>
No categorization schema assigned to application area (BUS_ACTIVITY, SUBJECT_PROFILE, ZACT00002)
& go to service ticket, the classification field is still empty.
Would appreciate if someone could tell me what I am missing.
Edited by: Glenn Michaels on Feb 12, 2008 2:34 AM

Hi Glenn
The Status of the Schema should be active. You can set a Date & Time From (and To) which the schema is valid for.
Normally the default from date is set for 24 hours time, which means you wait till the schema is active before you test, however you can change this, I usually set it to 10 minutes in the future.
That is probably your main issue at the moment, once the Schema is "Active" you should have more luck.
You will need to create a Product for "Service", called INVESTIGATION. Wihout this product you'll be dogged with product related errors.
Before you create the INVESTIGATION Product you'll need to ensure a Hierachy and Category exist which the Product can belong to. I think the Best Practices guide will help you with this.
If you get stuck further, drop another hit.
Good Luck.
Arden.
Reward with points if helpful

Categorization schema and Qualification catalog

Hi,
I have to create a categorization schema and then a new category. I tried following post on SDN:
How to use the 4 level Categorisation Schema
Bit I could not understand why and how this schema is created in CRM 7.0. They speak about some category hierarchy in this post but where it appears on WebUI?
Same doubt is with Qualification catalog. Why and how it is created in CRM 7.0?
Your help is highly appreciated.
Regards,
Shikha

Hello,
Regarding your questions concerning categorization, here are a few hints:
1) Why ? If you need any of the provided functionnalities described in the following online help:
http://help.sap.com/saphelp_crm70/helpdata/EN/48/bbe9add6b3356be10000000a421937/frameset.htm
2) How ? I don't think you will find any better explanation and step-by-step procedure than in the thread you've mentioned. So if you are facing any issue, kindly be more specific.
3) Where ? Service ticket creation screen, interaction record, case management, etc.
I'm sorry, but I'm not familiar with "qualification catalog".
Regards,
Nicolas Busson

Categorization schema moduler

Hi expert,
We are upgrading 4.0 to 7.0. On Service Process and Confirmation screens, the older version is using Subject Code while in new we would need to use Category (multilevel). The conversion schema is supposed to be created in Moduler in WebUI but I don't see it in anywhere as we are not using Knowledge Management in ICW (I saw a post talking about in ICW with KM). Can you shed some light on where I can access the moduler? What role is required in case needed.
Thank you in advance.
Steven

Hi Steven
Heres how to create multi-level categorization:
1. Login WebClient using Business role IC_MANAGER.
2. NavBar > Knowledge management > Create > Categorization Schema
3. Application area > New >
Application ID = "Service Order"
Parameter = "Subject Profile"
Value = Select your Subject profile.
4. Category Hierarchy > New > now on the right side select subject code from drop down
5. Repeat step 4 to Create the required levels, sub levels and assign them subject codes.
6. Now select the root (Schema ID) and on the right change valid from date 5-10 min in future.
7. Change the status to Released and save.
Check this link for more details:
How to use the 4 level Categorisation Schema
http://help.sap.com/saphelp_crm60/helpdata/en/43/0d74a0b2ab21ace10000000a1553f6/frameset.htm
Hope this helps
Rupesh Patil

Categorization schema - Update category codes in old transactions

Hello all,
How can I update older CRM cases to reflect category codes belonging to an Active categorization schema? Any custom development needed?
Thanks
JD

Hi JD
Very simple...just cannot be done (or should I say shouldn't be done).
The Category Modeler is ruled by version control.
Effectively it says, when was this Transaction Created (Date & Time), therefore what Category Modeler version was active at this Date & Time. For the Active version then only allow the values which made up the Category Modeler.
However, there is a way to trick the system. In Transaction CRMD_ORDER you can view your transactions and you'll be able to select the required values you seek as their is no version control logic present in this function.
HOWEVER...certainly in our case we have serious issues with our BW Uploads when this is done. As our Category Modeler extractor cannot determine how to match the Category selected to the actual Category Modeler.
My advice...DO NOT TRICK THE SYSTEM...stick with the way it was designed.
Regards
Arden

Categorization Schema overlaps

hi everyone,
I'm creating a new categorization schema.
When i insert in application Area "service order" and subject profile "SAP Standard Damage" it returns a me an another schema, in schema per Application Area, because the system have found another schema with the same subject profile.
Now i have in application area two schema, so when i switch to status "release", i have obviously the following error message: "Schema overlaps with released schemas in application area (SERVICE_ORDER, SUBJECT_PROFILE, SERVICE)".
How could i delete or deactivate the old schema found?
Please Help me!
Best regards!
Virginia

Hi Virginia
Create a new version of the schema you want to remove.
Set the activate and end date of your schema to be 1 minute apart and release.
The new version with then deactivate after a minute which should allow you genuine new schema to be released shortly thereafter.
If you need more assistance let me know.
Regards
Arden

Transprot Categorization Schema

Hi Experts,
Can any one please explain how to transport multi level categorization schema from one client to client?
Step by step would be really of great help..
Regards
Vinod

Hi Vinod
For CRM 2007 and beyond these are the steps:
First you need define the RFC connections that are to be available for importing schemas in Customizing by choosing Customer Relationship Management > CRM Cross-Application Components > Multilevel Categorization > Maintain RFC Destinations for Schema Import.
Here you maintain the RFC destination of the source system. So if you want to import the schema in Q system you need to maintain RFC for Dev system.
Make sure that the linked objects of a schema exist in the target system before initiating the import. So you Catalogs, Codes, Code profiles, Subject profile etc should exist in the target system.
The user should have general authorization for import activities (authorization object CRM_CATEGO) in the source system.
Once the above steps are completed your import button will be active in SAP CRM WebClient UI menu > Knowledge Management > Create Categorization Schema.
Alternatively, you can also import schemas by running program CRM_ERMS_CAT_AS_IMPORT in transaction SE38.
Hope it helps
Rupesh

Subject profile : Subjects, Reasons, categorization schema

Dear Experts,
For a service ticket I need to create subjects, reasons as well as categorization schema.
For the subjects, I have created the subject profile and have assigned it to the Service BT category
For the reasons, I have created the subject profile and have assigned it to the Business Activity BT category.
Since there is already a subject profile assigned to transaction for service; how would I assign the subject profile for the categorization schema?
Thanks & REgards,
Kanthimathi

Hi Kanthimathi,
You can assign the both subject profiles to the different business transaction categories of the same transaction type.
Assign the reason codes subject profile to Business transaction Categroy BUS2000126 Business Activity and
Categoriztion Schema subject profile to the business transaction category BUS2000116 Service Process .
Let me know if you have any issues.
Reward points if it helps.
Regards,
Madhu

How to restrict the user(Schema) from deleting the data from a table

Hi All,
I have scenario here.
I want to know how to restrict a user(Schema) from deleting the values from a table created in the same schema.
Below is the example.
I have created a table employee in abc schema which has two values.
EMPLOYEE
ABC
XYZ
In the above scenario the abc user can only fire select query on the EMPLOYEE table.
SELECT * FROM EMPLOYEE;
He should not be able to use any other DML commands on that table.
If he uses then Insufficient privileges error should be thrown.
Can anyone please help me out on this.

Hi,
kumar0828 wrote:
Hi Frank,
Thanks for the reply.
Can you please elaborate on how to add policies for a table for just firing a select DML statement on table.See the SQL Packages and Types manual first. It has examples. You can also search the web for examples. This is sometimes called "Virtual Private Database" or VPD.
If you have problems, post a specific question here. Include CREATE TABLE and INSERT statements to create a table as it exists before the policies go into effect, the PL/SQL code to create the policies, and additonal DML statements that will be affected by the policies. Show what the table should contain after each of those DML statements.
Always say which version of Oracle you're using. Confirm that you have Enterprise Edition.
See the forum FAQ {message:id=9360002}
The basic idea behind row-level security is that it generates a string that is automatically added to SELECT and/or DML statement WHERE clauses. For example, if user ABC is only allowed to query a table on Sunday, then you might write a function that returns the string
USER != 'ABC'
OR      TO_CHAR (SYSDATE, 'DY', 'NLS_DATE_LANGUAGE=ENGLISH') = 'SUN'So whenever any user says
SELECT *
FROM    table_x
;what actually runs is:
SELECT *
FROM    table_x
WHERE   USER != 'ABC'
OR      TO_CHAR (SYSDATE, 'DY', 'NLS_DATE_LANGUAGE=ENGLISH') = 'SUN'
;If you want to prevent any user from deleting rows, then the policy function can return just this string
0 = 1Then, if somone says
DELETE employee
;what actually gets run is
DELETE employee
WHERE   0 = 1
;No error will be raised, but no rows will be deleted.
Once again, it would be simpler, more efficient, more robust and easier to maintain if you just created the table in a different schema, and not give DELETE privileges.
Edited by: Frank Kulash on Nov 2, 2012 10:26 AM
I just saw the previous response, which makes some additional good points (e.g., a user can always TRUNCATE his own tables). ALso, if user ABC applies a security policy to the table, then user ABC can also remove the policy, so if you really want to prevent user ABC from deleting rows, no matter how hard the user tries, then you need to create the policies in a different schema. If you're creating things in a different schema, then you might as well create the table in a different schema.

How to transalate a categorization schema?

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