How to transfer 2x unlimited data plan

I have two unlimited data plans - one under contract. I'm moving oversea and need to get rid of the plans. I hear you can do an assumption of liability and avoid EFT. How do I do that? Can the new "owner" keep his/her original # or is he/she using my #?
<< Email removed to comply with Verizon Wireless Terms of Service >>
Message was edited by: Verizon Moderator

When you do an Assumption Of Liability (AOL) you are transferring the financial responsibility of the lines to someone else. This means if you have 2 lines 123-456-7890 and 223-456-7890 and you allow the AOL to me I get those numbers and must pay for them until the contracts are completed. I do not get your unlimited data plan. You cannot transfer a feature like unlimited data from your line to someone else's already existing account. If you wanted to keep the numbers then I would just continue to pay online every month until you come back to the U.S. Otherwise, you would just disconnect and pay the ETF.

Similar Messages

Can I transfer an unlimited data plan from one line to another?

When I upgraded my phone I lost my unlimited data. My wife and I are on a family plan. She still has unlimited data on her line, but rarely uses any data. Is it possible to shift her unlimited data to my line and my 2gb plan to her line?

No. You can't transfer features between the lines on the account.
You could switch which number you use. You start using her phone number and she uses yours.

Current UNLIMITED data plan...

I'm very upset and considering leaving VZW, after being loyal customer for TEN years! My family and I have a Family Share plan, we share minutes, all have unlimited text, and my line has unlimited data. I have bern researching for MONTHS about upgrading to a smart phone...talked to other VZW customers, in-store reps and customer service reps (more than one had them analyze the account) regarding my upcoming upgrade, what type of plan I have, how it would be affected, benefits, etc...
My first question to everyone I spoke to was 'Can I keep my unlimited data?' I have been reassured countless times, yes you can! I was ven told that by me upgrading to a smart phone based on my current plan I would be SAVING money...
Now the time has come to upgrade...I've been SO EXCITED...I've been debating on Razr and Nexus... I make my decision and head into the store...
When I tell them what I would like to do they are more than helpful...then I'm asked which data plan would I like...I'm sure I'm looking quite confused and ask Excuse me? I then am told that NO, they can NOT transfer my unlimited data plan. When I question it I'm told there is nothing they can do in store but I can call customer service.
I do so. Before I even leave the parking lot. I am then told the same thing by customer service which infuriates me!
I've been being told for MONTHS that this will be no problem, and now that I am actually elligible to do so, I'm being told a COMPLETELY DIFFERENT story!
My contravt end date is 4/17/2012 and I'm considering leaving. And got the impression that VZW doesn't really care...made no attempt to rectify situation or ease mt displeasure in the matter...
Any suggestions?

Hello amandapri82,
I would like to thank the community members for your great responses. Amandapri82 you sound very frustrated about your unlimited data plan, We don't want to lose you as a customer! I am here to answer any questions regarding your unlimited data plan issue, I followed you so you can send me a direct message with your name, wireless number, and callback number. I will be more than happy to assist you.
Thanks,
LatachaM_VZW
Follow us on Twitter @VZWSupport

How do I get Verizon to honor unlimited data plan stated on receipt?

I was among those who upgraded their phones during the "glitch" that allowed customers to keep their unlimited data plans. Our two new iPhone 5s' arrived this week, along with receipts for each that, as far as I can tell, maintain our unlimited data plan.
When I called to activate the phones, the rep told me he couldn't guarantee we would keep the unlimited plans after activation, and the activation (along with the potential change to the 2GB plan) was irreversible. I asked to speak to a supervisor, who told me we still have the option for unlimited data and that it was just our luck of the draw. I took this to mean we lucked out with the glitch. However, when the rep got back on the line he said the supervisor meant that when he (the rep) activates our phones, it will kick us to the 2GB plan, and he may be able to switch us back to the unlimited if he acts fast enough, but it was no guarantee (hence "luck of the draw"). I decided to not act just yet and got off the phone.
So, is the rep pulling my leg? I understand I got to this point through what was later revealed to be a glitch, but I thought Verizon stated to the press they would honor the orders, not to mention I have receipts showing the new phones and our current plan that we've had for years.
How should I proceed with this? Thanks for any help.

Fortunately in all my dealings with the court system "written" takes a great sway over intent. You have someone sell you a service and they write this order is final with the additions etc. Then on the day the goods or services are provided the company states this was not supposed to be agreed to (intent) the contract is based on what was written and agreed to.
I am presently locked into a simular situation now with a home improvement contractor. On the contract it stated the job must be completed no later than October 13, 2013 or sooner. Its signed by them and us. Now they missed the contract date, they are claiming the agent for the company had no right to do so. They keep pushing the date further and further away.
Went a filed a court claim for the large money we paid plus simple interest on the amount. Also found another company who will do the job now at a cost $4,000.00 more than the other company. In my state the court can grant me either as relief. Also not doing the job is criminal in nature so we can file a police complaint for grand larceny. Bad business practice.
Evidently the company was served with the summons last week. Since they called and said the work will be done complete Tuesday, Wednesday and Thursday.
They have to honor what was written. Same thing with Verizon via their press release.
I remember years ago an online retailer had a typo in their ad, the price should have been $250 but the printed ad said $25 in that case the companies ad had a disclaimer which said not responsible for typographical errors. In this case verizon had no such disclaimer at the check out process.

How do I get my unlimited data plan back

Upgraded my phone at a verizon booth in a SAM's club and was told that nothing would change on my plan. They activated the phone and got everything all set up so I didn't skip a beat. A couple days later I receive a text from VZW that I was close to going over my data minutes so knew something was wrong. Called VZW and sure enough was told that unlimited data was not longer provided and since I upgraded my phone I lost the plan. I explained I had not been given that piece of information and if had I would not have changed phones as the unlimited data is more important to me. The VZW I talked with was verify helpful and said I should have been told, that since I was not told he would send a request to corporate to get the unlimited data back for me. He even bumped me up from 2G to 5G with no cost to me so that during the 48 hours that this could take I wouldn't incur any costs. I was so very pleased and assumed all was ok. Then yesterday I receive another text from VZW again telling me my data was close to going over my plan. Surprised I called VZW today and again talked with a rep who was very pleasant but informed me that the request sent to corporate was rejected and guess what, I wasn't informed and now it is past the 14 days so I can't return the phone and re-establish my plan back to how it was prior to the new phone. I was told I had been sent a email telling me this was rejected but I have no record of an email. I don't understand why I get texts when I' close to going over data but they wont send a text to tell me a request has been rejected and this is sent to some bogus email account that I'm not aware of or even a notification sent where I can go into my vzw account and call up the notification of reject... nothing... then I'm told the only way I can get in touch with corporate is to via mail.... really.... a company that's business is smart phones, who communicates with me via texts, emails, and I can't get in touch with them other then mail. So because I upraded my phone, I am now under a 2 year contract again, so can't just cancel my account without penalty and I have no unlimited data. How is that customer service.

Yes I was told I could return my phone within 14 days; however, when the vzw customer service rep I toalked with told me they agreed I should have been told this important piece of information and submitted an "Inactive Price Request" to Corporate on my behalf, I assumed after the 48 hour waiting period that my data had been restored since I was NOT NOTIFIED by vzw that they had rejected the request. By the time I was texted again from vzw that I was close to exceeding my data plan it was past the 14 days and vzw will not honor returning the phone at this point. What I find interesting is the vzw is great about sending text and emails when a person is close to exceeding or exceeding their plan however they were not able to send me a text or email telling my they had rejected my request to reinstate my unlimited data plan. A bit sneeky and unprofessional in my opinion.

Unlimited Data Plan - If Grandfathered, For how Long?

Does anyone know how long one is grandfathered for if they had the Unlimited Data Plan prior to July 7th?
I heard that it was only until your contract was up for renewal and then you would have to select one of the tiered options.
Is that true?
Thanks

budone wrote:
If you had a smartphone unlimited plan prior to 7.7 you will be good for a while. VZW has not stated anything about limiting it to one contract renewal.
VZW is pretty good about those who are grandfathered.
Yes, it's been pretty good, lots of people still on old plans like ACII (and maybe AC1) for years, only having to change when they upgrade to a smartphone or similar.
However, recently there was one bad example, the unlimited international data plan. They are removing this "feature" from people's plans, even those still on contract since this is a feature rather than part of the plan. It was incredibly good value, not matched by other carriers, and is now gone. I suspect that sometime in the future (probably more than one contract renewal away though) this might happen to those still on the (domestic) unlimited plan. But as budone says, there is no such statement from VZW.

How to buy an iPhone 5S 32GB for full price to keep my unlimited data plan?

I have an iPhone 4 with the unlimited data plan, as I got my 2-year contract within the first 6 weeks in 2010 when Verizon offered that. I wish to pay the $749 for an iPhone 5S 32GB model, but I am unsure how to do that. I want to do that so my plan stays the same - is that possible? If so, can I do it online, or do I have to go to a Verizon Store or Apple Store?
Thanks for any info y'all might be able to provide!

I'd be upgrading from a flip phone to an iPhone... I was told that I could share my wife's unlimited data and texts:
>>Chat transcript removed as required by the Verizon Wireless Terms of Service. <<
Thoughts people??
Message was edited by: Verizon Moderator

I have an unlimited data plan, with Sprint, for my iphone 4. How does one set up a personal wi-fi hotspot?

I have an unlimited data plan, with Sprint, for my iPhone 4. How do I set up a personal wi-fi hotspot?

follow the link
http://support.apple.com/kb/HT4517

How long does it really take to get my unlimited data plan back?

So Wednesday morning I go into a local Verizon owned-and-operated store to buy a Galaxy S5 on installment plan, like I did for my GS4 a year ago. Get talked into an Edge phone plan and the More plan, and they get that unlimited data plan off my line as fast as possible and then find that I can't get Edge for another 3 weeks. So we revert the changes (in theory), less than half an hour after the original change.
So I'm just standing there reading twitter and waiting for them to fix the situation and get me back to where I was when I walked in. I was actually willing to go ahead and buy a GS5 on installment plan (as I'd wanted to when I came in), but they *really* did not want me to do that. They got the voice plan back, and put me on a 2GB plan (which is 1/3 of my average usage), telling me I'd be back on my unlimited plan with hotspot service "by the end of the business week."
Today as I'm checking at the end of the business week, no sign of my data plan or hotspot service. The folks on the social media team tell me that my service might be crippled for another 10 days while an offline team tries to fix what the folks in the store broke.
Am I really out of luck for two weeks? I got a GS5 on T-Mobile with 5GB of data, which will get me by... TMO didn't seem offended that I wanted a GS5. But if I have to "be careful" with my data (as the store manager put it) on Verizon for two weeks, I may as well forward the phone and power it off.
At least I know never to set foot in this particular Verizon store again... last year they wouldn't sell me a GS4 "in case someone came in and wanted to upgrade" so I went to another nearby location. If my plans get unbroken, I'll either go to that other location or check eBay for my GS5.

Think of this and be amazed. If Verizon is trying its best to get customers off unlimited data by any means possible, and quite frankly tell you once you purchase any device on subsidy or the Edge program you lose unlimited. Now the Worry Free Guarantee states within 14 days if you change your mind you can pay a $35 restocking fee, and go back to your old plan.
However they no longer offer unlimited data so they give you this line of it has to be set back manually (inactive price request) and then it gets denied. Then they say it has to be submitted again for approval and then it gets denied. So why have a worry free guarantee?
And think to yourself, a plan they can remove in minutes takes them weeks to give back? They don't give it back. Search the forum.
Good Luck

How do i report a theft of my unlimited data plan?

my unlimited data plan was taken from me covertly. what recourse do i have?

Hi Docmckee90,
Let's locate your missing data! Having the right plan for your usage is important. We want every experience to be awesome and accurate. I apologize that this did not occur. When did you lose your unlimited data? Did you perform an upgrade at the 2 year pricing?
Thanks,
Pamela_VZW
Tweet us @vzwsupport

Unlimited data plan and discount dispute on new phone

Problem #1
Before the unlimited data plan was discontinued earlier this month, I added it to my current plan (phone is an LG EnV3)
On Monday, 7/18, I became eligible for a new phone upgrade, and wanted to purchase the Driod Incredible 2.
While on the website, I noticed that it would not let me keep the unlimited plan while upgrading, so I contacted an online service rep.
A screen capture of the conversation can be found here -->   http://img835.imageshack.us/img835/5640/chattk.jpg
The online service rep, Logan W, told me that I could keep it, all I would have to do is contact customer service afterwards and have them make sure that my current package stays.
Flash forward to today, I called customer service when I recieved my new phone, and was told that what your online service rep told me doesn't matter, that you can't keep the unlimited data plan if you move from a "feature phone" to a "smart phone."
I told her that is not what I was told prior to purchasing the phone, and she basically said she didn't care, she would send a ticket to some department to see if I could keep the unlimited data plan, but it was up to them, and that I would get a call back with their decision in 24 to 48 hours.
Problem #2
On Monday, 7/18, the Driod Incredible 2 was shown on the Verizon Website as $159.99 - $50 online discount = $109.99
A screen capture of the webpage --> http://img810.imageshack.us/img810/5301/pricee.jpg
When I added it to the website's cart, it took off $30 for my loyalty discount, resulting in a price of
$159.99 - $50 online discount - $30 loyalty discount = $79.99
But when I reached the final page of check out, the price went back up to $109.99. I asked your online customer service rep about this (as seen in the above transcript) , and he said that all I would have to do is call customer service after the sale and they would credit my account for the missing loyalty discount. I then purchased the phone for $109.99 + $8.80 tax = $118.79
Back to today, after I inquired about the unlimited data plan, I asked the customer service rep about this credit. After checking it out, she would not believe me that the starting price was $159.99.
She at first said the phone price was $199.99 and I did get my loyalty dscount, but $199.99- $50 online discount - $30 loyalty discount = $119.99 + tax. When I told her that wasn't the case because that was more than the $118.79 I was billed, she told me that "somehow I get a better deal and should have been charged $10 more"
I tried to tell her that her pricing does not line up with the facts (my screen capture, my order email). She then told me that my phone was somehow actually $$139.99 and I got my loyalty discount which brought it to $109.99. It was like she was trying to fudge the numbers so they came out to the right price.
This is a direct copy & paste from the first email I recieved from [email protected], that again shows the original price was $159.99 with a $50 online discount.
Due Now
Equipment Upgrade:
1   HTC DROID INCREDIBLE 2 -regularly $159.99         $109.99*
Due now: detail of total charges to be billed to credit card
Shipping: Free
Subtotal: $109.99
Taxes, Governmental Surcharges & Fees: $8.80
    NY Local Sales Tax* $4.40
    NY State Sales Tax* $4.40
Total charges to be billed to credit card: $118.79
Your customer service rep would not budge, she told me if I didn't like the price that I could send the phone back within 14 days.
I am amazed at how I was told one thing by your online service rep previous to purchasing a new phone and agreeing to a 2 year contract, but after I get the phone, I am told something completely different by your customer service rep. I feel this is totally dishonest and a great way to make people hate your company.
All I want is VW to honor what I was told previous to purchasing this new phone. If I can not keep the unlimited data plan I will be returning the new phone and moving on to another phone provider.

unclebrady wrote:
Reply to your first point:
I was unaware of this *exception* to the rule when I ordered my new phone and agreed to another 2 year contract. I did my due dilligence by asking a verizon online service rep to confirm that my unlimited data plan would transfer *BEFORE* I ordered. I did not know of these forums until after my most recent call when I searched google for "verizon complaint forum."   I didn't read your "transcripts" because it's a moot point - that is Verizon's policy plain and simple, and although I agree it does suck, and it's TERRIBLE that they didn't warn customers properly, the Verizon reps did not know any of the details of the new plans until they were put into affect. (Also, online reps will do ANYTHING to make a sale/commission... Just be warned for next time. I had a 2 hour conversation with one when I wasn't even eligible, who was trying to get me to pay full price but make it sound like it was discounted.)
Read the transcript. Logan W. didn't say "maybe it will" or "probably it will" he said ""As long as you contact customer service when you get the phone to have them activate it for you they will make sure that you're current plan stays."
Also, it really is none of my concern, as a customer, about the inner workings of verizon, if the unlimited data plan is broken up to 2 different codes, 4 codes, 8 codes, etc, I'm sure if I was the CEO's brother, they'd get it straightened out in about 5 minutes. As is, I'm just a 7 year customer, which appearently means very little. But clearly it is of your concern, when this is the reason you are not getting your data plan, isn't it? You're MAKING it your concern.
Reply to your second point:
Again, I was not aware of these forums until after I ordered the phone. I have a screenshot showing the original price ($159), the online discount ($50), and the price after ($109). Verizon's customer service people should be able to see that I was also eligible for my $30 loyalty discount on that date. But, the customer service rep I talked to stated she didn't care if I had a screenshot or not, that if I didn't like the price of $109 then I could return the phone. That was just that specific rep. You'll learn that each rep has their own way of doing things. Some are more sympathetic than others. Just keep calling until you find a rep that will take your screenshot. There have been numerous people on here that have done this, and have gotten their discount. Just like certain reps will move your upgrade date up, and others won't.
And that's the sad part of all of this. Her attitude wasn't "how can we make this right?" it was "if you don't like it, then send the phone back" You'd think Verizon wouldn't be so hard headed when I'm trying to give them my business, but appearently what I'm getting is a "if you don't like it then leave" attitude. Like I said, each individual rep. Not everyone in one company has the same attitude/demeanor.

Questions about Assumption of Liability and device to be used for unlimited data plan

This is my first post on here. I have an opportunity that someone I know is willing to transfer his smartphone plan with unlimited data to me. I have read extensively on here and other sites and gathered some information, and also heard of many complications and questionable losses of unlimited data plans when making various types of changes to devices or services. Some of what I read may be outdated as well if Verizon has made changes in their policies, so I will start with the most obvious question: as of this date, is an AOL possible while keeping the unlimited data plan intact?
If so, here are some other questions I have:
-Will I receive a new SIM card by mail or do I need to use my friend's old SIM card?
-If my ultimate end goal is to use laptop, do I have to connect through a smartphone (and is there any additional charge for that, or would it change the plan), or can I put the SIM card in a mobile hotspot such as the MHS291L and use only the data portion of the plan?
-After getting the plan, is there any way I can get TWO SIM cards - one for a mobile hotspot, and the other strictly for voice and text? If so, how much extra would that cost?
-If we went to a Verizon store to do this transfer or AOL, how can we be absolutely certain it goes smoothly, that no one makes any unauthorized plan changes and does not lose the unlimited data? I have unfortunately read some horror stories of it being lost in similar situations, no one seems to be accountable, and it winds up costing someone countless hours of struggle with Verizon to try to get it back (whether they are successful or not I don't know).
-If at some point the SIM card was lost (such as if I lost the device), can it be replaced without affecting the plan?
For what it's worth (especially for those working for Verizon), I am not looking for a way to hog up absurd amounts of data but simply to be able to do the basic stuff I need to online and maybe watch a movie once in a while without having really huge bills. Even if I used the internet without giving data consumption a second thought, I doubt I'd go much over 25-30GB most months.
Thanks to whoever can provide me with information.

Hi NicandroN_VZW, sorry i did not see your reply in time but thank you just the same. I called the number for the AOL department and they were able to help me with it pretty easily and answer most of my questions
I do have a couple other questions regarding the unlimited data plan on smartphones. I have seen various comments regarding these things online, and i can make a good guess about what "might work," but i'm really looking to know Verizon's official policy on these things, if one exists. In case any non-verizon employees are able to provide this information as well, if you have references to where i can find it in writing that would be helpful.
First, i realize there is an optional $30 fee for mobile hotspot use. But does Verizon have any policy about whether this fee must be paid if i connect only via a USB cable (since it would not actually be a "hotspot," and could not connect multiple devices)?
And my other question is, if i do opt to pay the $30 hotspot fee, is there any policy either for or against using that SIM card in a 4g hotspot such as the MHS291L?
PS i am asking these things here rather than by PM because, given the wide range of opinions which can be found online and that others have looked into similar things, i am sure other people could also benefit from knowing Verizon's policy regarding these things.

Can anyone help me with this: my daughter lost her unlimited data plan when I used her upgrade.

My daughter lost her unlimited data plan when I used her upgrade to buy a new phone (upgrade transfer). She didn't upgrade her phone, I did. No one told us this was going to happen and the first I knew of it was when I got a letter in the mail telling me of the change. We went back to the store where we bought the new phone and they put in 2 requests for her unlimited plan to be reinstated, but both were denied. They then told us to call Customer Care, but Customer Care doesn't care. Does anyone else have any experience of this and know of any recourse we may have? Thanks for any help you can give me.

tikibar1 wrote:
She didn't upgrade her phone, but you did by using her upgrade. It's her contract that then gets extended, not yours. And, unfortunately, as of last June, whenever you sign a new two-year contract, you lose your unlimited data. You can try to reverse the upgrade and get the unlimited data restored if within 30 14 days, but since Verizon has discontinued the unlimited data plans for everyone, I'm not sure how successful you'll be.
For what it's worth, to keep unlimited data (at least for now; rumor has it that it may be completely gone next summer), you don't want to sign a new two-year contract, but pay full retail price, get the phone elsewhere (like ebay), or use an upgrade from a phone that's on a tiered data plan.
It's 14 days, tiki. Otherwise they are out of luck.

Who has the Unlimited Data Plan and has Been Speed Capped when You went over 5Gig?

Just checking to see how many others have been speed capped to 200Kb on the unlimited data plan when they went over 5Gig in a billing cycle? (you can get a one time reprieve if you call them at 1-888-483-7200)
Did they ask you to change your plan to 10Gig and Update your Equipment and sign a new two year agreement?
Did you know that Sprint is offering unlimited Data on their 4G network and that Verizon is trying to lock down customers that are not on 2 year contracts? (Gives them time to catch up with the competition) Marcus in Fraud and Investigation told me (when I told him that Sprint was offering Unlimited Data) "...That is a better option..."
I am now looking into other options along with allot of the rest of you.

I was instructed to call that Fraud Department number and was treated like I had broken some kind of law instead of going over the 5 Gig fine print limit on my unlimited grandfathered in account. They would not even consider giving me a one time do over for being a MiFi newbie. I am hearing class action suit rumblings out there!!

Will I lose my unlimited date plan if...

....I simply switch to a 4G LTE device?
I am currently using a family members upgrade in order to switch to the iPhone 5. I am not upgrading on my account because I don't have an upgrade. I am simply switching phones. So will I still lose my unlimited data plan? The policy states that customers upgrading to a 4G LTE device will lose their plan. But again, I'm not actually upgrading...just transferring my number to a a new device.

Hi there KM536986 and community!
Getting the new iPhone 5 is super exciting! This would be considered "providing your own equipment" if you bring the phone from an outside source, such as another account.
This means you will not lose your Unlimited Data plan. Keep in mind that the warranty provided through us directly doesn't transfer, but Apple still provides warranty for the year you have the phone.
Let us know if you have any other questions!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

How to transfer 2x unlimited data plan

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