How to transfer EVERYTHING from one Curve to another Curve

Hi,
My daughter has a Curve for almost a years now. The service is through Verizon. Just this past week a few keys got stuck. Verizon decided the phone was defective and sent her a new phone overnight. That was great.
Now for the hard part. She's been backing up everything to her PC. One question we have is: Does EVERYTHING truely get backed up or are some apps are data not backed up? She needs to be able to sync her new Curve, once she activates it (which she hasn't yet till she understands the process to restore everything), and get everything she had before on the original Curve.
The issue is that we've gotten differing opinions from Verizon as to exactly how much is backed up and what isn't. So I felt that most likely the people on this forum would be more knowledgable.
Some more info. She doesn't use Outlook on her PC. So is her calendar still baked up in such a way that it cane be restored on the nw unit? Also, what about her Messenger? She mentioned something about the Messenger is tied to a PIN, which is tied to a phone and not a user. Is this true? I assumed (since i am not a Blackberry user myself) is that the Messenger would be similar to AOL's AIM, where the username/screen name is tied to a specific user and not a device. So how does she transfer her Messenger info?
She needs to transfer her contacts, calendar, messenger, and the PIN/password app (not sure what this is except she said that came installed on the Blackberry).
Thanks in advance for your help. This is very stressful for my daughter. She loved her Blackberry but now has to go through this process of transferring her "life" and Verizon is not very helpful.
Thanks again,
Steve

Hi,
Since she has been packing up her data, she should be fine.
You can use the Switch device wizard in the desktop software to transfer over the data. (device to device)
If there are any third party applications, you can restore through the application loader. Some may
require a re-install, as you may have two different operating systems.
The messenger application will have to be reinstalled, as the PIN is unique. I will attach the manual,
to see if the contacts can remain, or will have to be reset.
Let me know what desktop software version your are using and I will get you a manual.
In the meantime here is the procedure:
What it is:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05421&sliceId=SAL_Pub...
How it works:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB16291&sliceId=SAL_Pub...
Blackberrry messsenger manual:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=SWDXIMEN-001002&sliceId...
Let me know the version of Desktop software ( bring up the program and the version is on the bottom middle of the
program window).
Thanks,
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Message Edited by Bifocals on 11-08-2008 05:46 PM
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