How to transfer from PC to Mac

I have been trying to talk to a customer representative to transfer my photoshop CS4 from a PC to my Macbook Pro and have not been able to get through. Does anyone know another way to achieve this? I am with a sick relative in the hospital and can't stay on the phone for hours at a time waiting for someone to answer the phone.
Thanks,
Marie

Thanks John, I was finally able to reach customer service by phone and they resolved the problem for me. I have always had great customer service from Adobe in the past, other than the fact that I can't run CS4 on my windows desktop and my mac laptop. 2 is 2 to me, what difference does it make what platform they are, but I digress. This is the first time I've not had them contact me right away, or that I couldn't get through by phone.
But all is well that ends well.
Thank you for your help.
Marie

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