How to trigger a pop-up on click of dial button on IC web UI - CRM 7.0

Question

I want to enahcne the standard button 'Dial' that is displayed on Interaction center web UI.
I am trying to show a custom popup with list of phone numbers of the BP for the sales agent to select from.
I created the custom component to display the data but I am not able to locate the event handler to trigger the pop-up from.
Can anybody help me with this?
Thanks in advance,
Nalini.

Answer 1

Hi Ram,
I am still facing problems in the same. I am doing the steps as below.
Please see if there is anything wrong or anything else that I need to do.   In my case, the method IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT for the custom controller is not getting triggered where i am handling the event.
Do I need to call the same explicitly?
Class: ZL_CRMCMP_I_CUCOHIDDENVIE_IMPL
Attribute: G_INSTANCE   Static Attribute    Private  Type Ref To     ZL_CRMCMP_I_CUCOHIDDENVIE_IMPL
Method :  GET_INSTANCE   Static Method   Public
parameters: RV_INSTANCE   Returning  Type Ref To   ZL_CRMCMP_I_CUCOHIDDENVIE_IMPL
code:
  if g_instance is not bound.
create object g_instance.
endif.
rv_instance = g_instance.
Method CONSTRUCTOR.
Code:
CALL METHOD SUPER->CONSTRUCTOR
constants: lc_start_event type string value 'InteractionEnded'.
data: lr_event_service type ref to cl_crm_ic_event_srv.
subsrbing for the event.
lr_event_service ?= cl_crm_ic_services=>get_event_srv_instance( ).
check whether the service is bound.
if lr_event_service is bound.
call method lr_event_service->if_crm_ic_event_srv~subscribe
exporting
event_name = lc_start_event
listener = me.
endif.
method IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT.
data: name type string.
  name = event->get_name( ).
CASE name.
  WHEN 'END'.
             code to create pop up
  WHEN OTHERS.
ENDCASE.
Enhanced class : CL_CRMCMP_I_HIDDENVIEW_IMPL
If i create the post exit for method DO_INIT, it is not triggered when the END button is clicked.
Post Exit for method IF_CRM_IC_EVENT_LISTENER~HANDLE_EVENT
code:
data:lr_inst type ref to zl_crmcmp_i_cucohiddenvie_impl.
CALL METHOD zl_crmcmp_i_cucohiddenvie_impl=>get_instance
receiving
rv_instance = lr_inst
Please help me. I need to deliver this ASAP. My exact requiremnt is to dispaly a pop up wen END button is clicked. If user selects Yes, the data shall be saved  as per the standard functionality of the END button and I he selects No, then the data shall not be saved
Thanks in advance,
Alka Gangal