How to trouble shoot specific user problem

I have a user who cannot change the qty field from the shopping cart. After making a qty change then refresh whatever qty was there remains. He can however chg the qty from the catalog before adding it to the sc.
I have compared user attributes, roles and profiles. Is there anywhere else I should check?
This also happens if I do a shop on behalf for his particular id.
Any help is appreciated.

Hi Jolee,
Please do not open more than one thread for the same issue.
Kind regards,
Yann

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Hi Jrockman,
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http://www.sapgenie.com/abap/code/abap26.htm
http://www.sap-img.com/abap/what-is-user-exits.htm
http://wiki.ittoolbox.com/index.php/HOWTO:Implement_a_screen_exit_to_a_standard_SAP_transaction
http://www.easymarketplace.de/userexit.php
http://www.sappoint.com/abap/userexit.pdf
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https://www.sdn.sap.com/irj/sdn/developerareas/abap?rid=/webcontent/uuid/2342e1f3-0b01-0010-a186-fdd404884050
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http://sap.ittoolbox.com/groups/technical-functional/sap-r3-dev/menu-exits-72696#
Screen Exit
http://wiki.ittoolbox.com/index.php/HOWTO:Implement_a_screen_exit_to_a_standard_SAP_transaction
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hi friends,
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Hi,
Use this code to find user exits for specific transaction. You can create a tool program with this..
REPORT z_find_userexit NO STANDARD PAGE HEADING.
TABLES : tstc,     "SAP Transaction Codes
         tadir,    "Directory of Repository Objects
         modsapt, "SAP Enhancements - Short Texts
         modact,   "Modifications
         trdir,    "System table TRDIR
         tfdir,    "Function Module
         enlfdir, "Additional Attributes for Function Modules
         tstct.    "Transaction Code Texts
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DATA : field1(30).
DATA : v_devclass LIKE tadir-devclass.
*& Selection Screen Parameters
SELECTION-SCREEN BEGIN OF BLOCK a01 WITH FRAME TITLE text-001.
SELECTION-SCREEN SKIP.
PARAMETERS : p_tcode LIKE tstc-tcode OBLIGATORY.
SELECTION-SCREEN SKIP.
SELECTION-SCREEN END OF BLOCK a01.
*& Start of main program
START-OF-SELECTION.
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Find Repository Objects for transaction code
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          WHERE pgmid    = 'R3TR'
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ENDIF.
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AT LINE-SELECTION.
GET CURSOR FIELD field1.
CHECK field1(4) EQ 'JTAB'.
SET PARAMETER ID 'MON' FIELD sy-lisel+1(10).
CALL TRANSACTION 'SMOD' AND SKIP FIRST SCREEN.
Enjoy SAP.
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