How to troubleshoot CS6 uninstall problems?

After migrating to a new MacBook Pro (unfortunately without first deactivating source computer Adobe suite), I am now seeking to uninstall Adobe software on new MacBook Pro. Uninstallation repeatedly fails. I used CC cleaner tool, but no CS6 products can be found on my system. Also, this issue began due to licensing problems (Error: 213:5).

The cleaner can find nothing because in the technical sense nothing is there. You screwed yourself with the pointless migration procedure. If you don't want CS6, simply trash it, otherwise you licensing issues may require starting from scratch and reinstalling the whole operating system and installing CS6 the proper way.
Mylenium

Similar Messages

CS6 Uninstall problem.

Hello, I want to remove the BETA but the cleaner tool has not been updated to CS6, and I cant find it in the control panel to remove it. How do I uninstall?
Thanks.

If you have not fouled up the uninstall by using delete function just go the to Control panel (Win OS) and find CS6 and uninstall.

How to troubleshoot Image display problems in (web) ReportViewer?

I have a simple CR 2008 report being hosted in an ASP.Net application. I am developing that in VS2008. Everything is fine other that me not being able to make images show up in the web report viewer.
Here's the process I used:
- Used "Insert->Picture" in CR 2008 Report designer to place a jpg file. Previewed the report. Everything fine.
- Ran the report in Debug mode in Visual Studio. Everthing in the report shows other than the image. The default red cross box is shown which is an indication that the image could not be found on the server.
- Used Export to PDF from the Report Viewer. The report and the included image show properly in PDF.
Checked the URL for the missing image. It's something like (I had to edit it):
http://localhost:64445/mywebapplication/Reports/CrystalImageHandler.aspx?dynamicimage=cr_tmp_image_918d9be8-5f42-43d9-b550-e56ba2d26526.png
Checked the web.config, versions and everything checks out:
<add key="CrystalImageCleaner-AutoStart" value="true"/>
<add key="CrystalImageCleaner-Sleep" value="60000"/>
<add key="CrystalImageCleaner-Age" value="120000"/>
<add name="CrystalImageHandler.aspx_GET" verb="GET" path="CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" preCondition="integratedMode"/>
I don't know what else to check and how to go about troubleshooting this. Any hints is appreciated.
thanks
jeff

It could be another custom handler you added to your web.config. I've seen someone add a handler for *.aspx ahead of the CrystalImageHandler.aspx which caused issues. You'll also want to see if your temp image files (.png) are being written/read correctly.
Unfortunately you are using the personal web server that comes with Visual Studio .NET 2008 (file based web apps). It isn't easy to troubleshoot because you can see any of the IIS logs. If you convert this to an actual web site hosted in IIS you could at least look at your IIS HTTP logs and see if there are any errors there.
You are on the right track. It is likely something with that image handler, or the temp files are not being written/read correctly. Process Monitor from Microsoft may help here as well.

HT2542 Hi, I created a new user on mac, Admin but i can't use adobe CS6 while the original user is admin too and all programs are running normal. How can i solve this problem?

Hi, I created a new user on mac, Admin but I can't use adobe CS6 while the original user is admin too and all programs are running normal. How can I solve this problem?

Hi Amanda,
Software applications are usually installed in the Applications folder on the Macintosh HD and are accessible to all users.
I would advise you to check the Applications folder and see if your software is in there.
Next step would be to Control Click or Right Click on the application and choose "Get Info" and make sure the permissions are set to "Read & Write" for all users. The article below provides more details:
Troubleshooting permissions issues in Mac OS X
http://support.apple.com/kb/ht2963
You may need to contact Adobe Support if this does not resolve your issue:
http://helpx.adobe.com/photoshop.html
Hope this information helps!
- Judy

My PS cs6 ask me to buy the program. I bought it several years ago. This is the third or 4th time I have had to talk to someone to straighten the program out. How can we remedy this problem PERMANENTLY?

My PS cs6 ask me to buy the program. I bought it several years ago. This is the third or 4th time I have had to talk to someone to straighten the program out. How can we remedy this problem PERMANENTLY?

What steps are you following each of those times to get things working again?
The way that Adobe activation and serialization works is kinda like signing into a website. When you log in, a cookie is left on your computer so that you don't have to sign in every time. With Adobe activation and serialization, you get similar cookie files, that way you never have to go through that process again. Adobe never touches those files again, it just checks them to make sure they are there.
You issue you are encountering is the result of this sort of cookie file being deleted, damaged, or invalidated in some way. In most cases, it is because of cleaning software treating it like a website cookie, thinking it is unimportant, and removing it. However, there are many other possibilities including files becoming corrupted due to disk or file handling errors by the system and major system changes.
To take care of the problem permanently, we have to find out exactly what the source of the issue is on your computer and eliminate it (or mitigate it if removing third-party software is out of the question).

I descarguei these new versions adobe creative Cloud, y uninstalled for removing the trash, why did not interest me, then appearing me sigue to update something that I have not already installed, how do I solve this problem?

I descarguei these new versions adobe creative Cloud, y uninstalled for removing the trash, why did not interest me, then appearing me sigue to update something that I have not already installed, how do I solve this problem?

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

How to fix the delay problem while recording? Can't set the Latency to 0. Win7, CS6,Realtek,C03u Mic

I am using Win7, with CS6, Realtek soundcard and Samson C03U microphone.
There is a problem that's really been bothering me. When I record songs the recorded audio always comes 0.1 seconds after where it's supposed to be and I need to fix the problem every time. How to fix the delay problem while recording? I can't set the Latency to zero. The minimum is 30ms and I still get an obvious delay.
I saw some previous discussions saying that installing ASIO would help. Is it gonna work on my PC?
Thank you in advance guys.

You probably should look at a more 'serious' audio interface rather than the Realtek
Yes ASIO drivers are the way to go
If you want zero latency you need to monitor via your audio hardware (hence the 'serious' audio interface suggestion)
There are a heap of reasonable audio interfaces which will do the job for you that are pretty inexpensive and I'm sure that someone will jump in with a suggestion

TS2755 Messages from one of my contacts shows up on my iPhone but not on my iPad. I don't have similar problems with any of my other contacts. Any ideas on how to troubleshoot this?

Messages from one of my contacts shows up on my iPhone but not on my iPad. I don't have similar problems with any of my other contacts. Any ideas on how to troubleshoot this?

Does your iPhone and iPad use the same address for Messages?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

My mac will not send or receive email's... its not internet connection... my iPhone still receives emails... so I'm not sure how to troubleshoot this problem, any ideas?

my mac will not send or receive email's... its not internet connection... my iPhone still receives emails... so I'm not sure how to troubleshoot this problem, any ideas?

What does the Mail Connection Doctor return?
The link in my first replay included :
If you still can’t send or receive email
Mail Connection Doctor may be able to tell you more about the issue.

Firefox won't let me open more than one window at a time. how do i fix the problem

Firefox won't let me open more than one window at a time. It use to allow me to open multiple windows before but for no apparent reason it stopped. I uninstalled it and re-installed but I'm having the same problem. How do I fix the problem
== This happened ==
Every time Firefox opened
== several days ago

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")

TS3694 I couldn't restore my iphone, because there is an error1015, pls' tell me how can i resolve this problem?

I used itunes11 to restore my iphone, causing an error 1015 did not restored, pls' tell me, how could i resolve this problem.

Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

HT4623 i was updating my i phone 4 to ios 7 , and this message appeared " This device isn't eligible for the requested build" , how can i solve the problem?

i was updating my i phone 4 to ios 7 , and this message appeared " This device isn't eligible for the requested build" , how can i solve the problem?

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Copied from this website.
http://support.apple.com/kb/TS3694#error3194

Hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem pleas

hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem please
and this is an pic for the problem

There is some troubleshooting for 0xE8 error codes on this page : http://support.apple.com/kb/TS3221 - you could see if anything on that page fixes it

When i try to add DownloadHelper it comes up with unexpected installation error review the error console log for more details - 203, how to it check the log and how do i fix this problem?

== Issue
==
I have another kind of problem with Firefox
== Description
==
When i tried to install DownloadHelper this happened Firefox could not install the file at
https://addons.mozilla.org/en-US/firefox/downloads/latest/3006/addon-3006-latest.xpi?src=addondetail
because: Unexpected installation error
Review the Error Console log for more details.
-203
, how do i check the log and how do i resolve this problem? thank you
== This happened
==
Just once or twice
== today
==
== Troubleshooting information
==
Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Ask Toolbar for Firefox
2.1.0.5
true
AVG Safe Search
9.0.0.783
true
{3f963a5b-e555-4543-90e2-c3908898db71}
Java Console
6.0.17
true
Microsoft .NET Framework Assistant
1.1
true
{20a82645-c095-46ed-80e3-08825760534b}
BitDefender Antiphishing Toolbar
2.0
true
[email protected]
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.mstone
rv:1.9.2.3
extensions.lastAppVersion
3.6.3
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
network.cookie.prefsMigrated
true
places.last_vacuum
1276351876
print.print_printer
HP Photosmart D5300 series
print.printer_HP_Photosmart_D5300_series.print_bgcolor
false
print.printer_HP_Photosmart_D5300_series.print_bgimages
false
print.printer_HP_Photosmart_D5300_series.print_command
print.printer_HP_Photosmart_D5300_series.print_downloadfonts
false
print.printer_HP_Photosmart_D5300_series.print_edge_bottom
0
print.printer_HP_Photosmart_D5300_series.print_edge_left
0
print.printer_HP_Photosmart_D5300_series.print_edge_right
0
print.printer_HP_Photosmart_D5300_series.print_edge_top
0
print.printer_HP_Photosmart_D5300_series.print_evenpages
true
print.printer_HP_Photosmart_D5300_series.print_footercenter
print.printer_HP_Photosmart_D5300_series.print_footerleft
&PT
print.printer_HP_Photosmart_D5300_series.print_footerright
&D
print.printer_HP_Photosmart_D5300_series.print_headercenter
print.printer_HP_Photosmart_D5300_series.print_headerleft
&T
print.printer_HP_Photosmart_D5300_series.print_headerright
&U
print.printer_HP_Photosmart_D5300_series.print_in_color
true
print.printer_HP_Photosmart_D5300_series.print_margin_bottom
0.5
print.printer_HP_Photosmart_D5300_series.print_margin_left
0.5
print.printer_HP_Photosmart_D5300_series.print_margin_right
0.5
print.printer_HP_Photosmart_D5300_series.print_margin_top
0.5
print.printer_HP_Photosmart_D5300_series.print_oddpages
true
print.printer_HP_Photosmart_D5300_series.print_orientation
0
print.printer_HP_Photosmart_D5300_series.print_pagedelay
500
print.printer_HP_Photosmart_D5300_series.print_paper_data
9
print.printer_HP_Photosmart_D5300_series.print_paper_height
11.00
print.printer_HP_Photosmart_D5300_series.print_paper_size_type
0
print.printer_HP_Photosmart_D5300_series.print_paper_size_unit
1
print.printer_HP_Photosmart_D5300_series.print_paper_width
8.50
print.printer_HP_Photosmart_D5300_series.print_reversed
false
print.printer_HP_Photosmart_D5300_series.print_scaling
1.00
print.printer_HP_Photosmart_D5300_series.print_shrink_to_fit
true
print.printer_HP_Photosmart_D5300_series.print_to_file
false
print.printer_HP_Photosmart_D5300_series.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_D5300_series.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_D5300_series.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_D5300_series.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
== Firefox version
==
3.6.3
== Operating system
==
Windows Vista
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)
== Plugins installed
==
*-npdivxplayerplugin
*Default Plug-in
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*6.0.12.732
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*Shockwave Flash 10.0 r45
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*iTunes Detector Plug-in
*DivX Web Player version 2.0.0.254
*GEPlugin
*4.0.50524.0
*Office Live Update v1.4
*NPWLPG
*Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
*RealPlayer(tm) HTML5VideoShim Plug-In
*Google Update
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Mark Leary:
As TXGuy posted above:
See:
https://support.mozilla.com/en-US/kb/Unexpected+installation+error+-203+when+installing+add-ons
http://kb.mozillazine.org/Unable_to_install_themes_or_extensions_-_Firefox#Unexpected_installation_error_-203
Also see:
http://support.mozilla.com/en-US/kb/Profiles#How_to_find_your_profile
http://kb.mozillazine.org/Show_hidden_files_and_folders

When I close my iPhone and I want to open it to use it again, the opening process takes more than an hour, I regretted to buy the iPhone because of this problem that you do not suffer at all with Nokia,how I can solve this problem?

When I close my iPhone and I want to open it to use it again, the opening process takes more than an hour, I regretted to buy the iPhone because of this problem that you do not suffer at all with Nokia,how I can solve this problem?

mostafa182 wrote:
... how I can solve this problem?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

How to troubleshoot CS6 uninstall problems?

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