How to turn off Find My Iphone when screen is black?

Hi all, I have an Iphone 4s and the screen has gone black. I have tried to restore thorugh itunes but i have to turn off Find my iphone through setting on my iphone before i can - but I can't.  I have tried deleting the account through icloud.com but that hasn't worked eitheir. Can any one help? Thanks

According to Apple support, you cannot remove the phone on the device list under "find my iphone" until you turn it off and it goes offline.  (It also says the device will go back on "find my iphone" when it goes online again, which seems to mean you can successfully remove it, but as soon as you turn it back on it will be back on the list, and thus you will not be able to restore it.)  It's a bit of a conundrum.  In my case I couldn't for some reason turn off my phone  with the home/sleep buttons - nothing happens, the phone stays on.  While on a chat with Apple support, they got my iphone offline (I was able to turn it off by pressing the sleep button and swiping where the red "turn off iphone" arrow would have appeared) and removed it from "find my phone", but when I reconnected to itunes it turned on and reappeared in the "find my phone" list.  Luckily, the screen suddenly appeared (it had done this several times yesterday, just briefly), so I was able to turn off "find my device" from the phone.  I was then able to restore.  Unfortunately, this does not answer the question of how to remove the device from "find my iphone" and keep it off while connecting with itunes to restore (unless you have my good fortune of having the screen suddently reappear).  Apple support seemed puzzled that it had reappeared on the device list under "find my iphone".  Time will tell whether the restoration fixes the blank screen issue.

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    According to Apple support, you cannot remove the phone on the device list under "find my iphone" until you turn it off and it goes offline.  (It also says the device will go back on "find my iphone" when it goes online again, which seems to mean you can successfully remove it, but as soon as you turn it back on it will be back on the list, and thus you will not be able to restore it.)  It's a bit of a conundrum.  In my case I couldn't for some reason turn off my phone  with the home/sleep buttons - nothing happens, the phone stays on.  While on a chat with Apple support, they got my iphone offline (I was able to turn it off by pressing the sleep button and swiping where the red "turn off iphone" arrow would have appeared) and removed it from "find my phone", but when I reconnected to itunes it turned on and reappeared in the "find my phone" list.  Luckily, the screen suddenly appeared (it had done this several times yesterday, just briefly), so I was able to turn off "find my device" from the phone.  I was then able to restore.  Unfortunately, this does not answer the question of how to remove the device from "find my iphone" and keep it off while connecting with itunes to restore (unless you have my good fortune of having the screen suddently reappear).  Apple support seemed puzzled that it had reappeared on the device list under "find my iphone".  Time will tell whether the restoration fixes the blank screen issue.

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