How to turn on sound

Sound is not working. How may I find sound again?

    Hello Jay@comcast,
Here I am to save the day! Let's get your sound alerts working properly on your texts on your device. Let's start with what model android smartphone are you using? Were there any changes to the text settings on the device recently? Also, can I assume that you are using the original text message app on the device? As you share this info then we can provide steps for you to try.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

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