How to uninstall the BlackBerry desktop manager

Hello everyone,
Roxio Media manager keeps on installing itself. I read on this forum that I have uninstall the BB desktop manager, and install it again to solve the issues. WINDOWS CAN NOT DELETE IT. When I delete the BlackBerry desktop manager, it just tries to install itself again. In the mean time Roxio Media manager keeps on trying to install itself. DOES RIM HAS UNSTALLATION PROGRAM FOR THE BB DESKTOP MANAGER? I would appreciate any help.

KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
You may have to use Safe Mode on your PC if it's caught in some kind of loop.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Is it possible to see my phone numbers and addresses that I backed up in the blackberry desktop manager

I know it may be a silly question -- but I finally was able to download the blackberry desktop manager and then back up all the data from my blackberry to my computer via the desktop manager. For my peace of mind, I would like to see some of this data (addresses and phone numbers) just to insure that I did the back up correctly. Is this possible?
Solved!
Go to Solution.

Hi and Welcome to the Forums!
The file that contains the backup data is designed as proprietery to the Backup/Restore process. It is not designed to be read independently. There are some third party readers, can't recall the names (Amber-something-or-other?), but if you search for an application that can read an IPD file, you might find what you are looking for.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How well does the Blackberry desktop software work on a Mac

I have friend who syncs his BB 8830 a lot on his current PC. He his considering a switch to a Mac and wanted to know how well the BB desktop software works on a Mac. How would you answer that question?
Will the BB desktop software sync calendars and contacts best with the Mac Mail and Address Book or does it work better with MS Office 2011?
Thank you for looking.
Solved!
Go to Solution.

this is misleading (a lie) as bb desktop software does not work with Apple LION

Error message KB19454 in the BlackBerry Desktop Manager Knowledge Base.

Please somebody help me!! I have been trying for the past 3 hours to sync my address book with my mac. All I want to do is save my contact information so I can then sync them with my new apple iPhone 4 as I am getting rid of this annoying blackberry curve!!
My calendar sync worked without problem but I am going crazy with this error message.
Please someone help me!!!

Hi and Welcome to the Forums!
For your first issue, I cannot tell if you've yet worked through the referenced KB...if not, you can find it here.
For your second issue, I'm unsure...but perhaps this will help:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot completely uninstall BlackBerry Desktop Manager 4.6

Whenever I try to uninstall the BlackBerry Desktop Manager 4.6,
I get window that is looking for the BlackBerry Desktop Messenger.msi file in c:\Temp\<something>
I downloaded the latest 4.6 from the BlackBerry website, unzipped it and then point to the msi in there.
I get a message that says this is not the correct msi file for this application.
The latest version is B027 and I might have installed an earlier version.
Any thoughts on how to get this completely uninstalled.
Reason is I cannot install 4.6 or 4.7 because it first wants to complete the uninstall.
Further I cannot download the Webex client as it also is looking for this uninstall to complete.
Any help is appreciated.

prabhakarvkp wrote:
I am unable to do as you have mentioned how to do the Uninstall from control panel. I am looking for option which it will uninstall using some clean wipe.
As accidently i have deleted the program files which i was used D Drive as the path which installation now in add and remove programs showing but unable to uninstall as few files is missing. I tried using Registry entry with deleting Research in Motion folder in C Drive and registry also. but still unable to uninstall as it is showing in add remove programs. I was used Desktop Manager as 6.1 version in Win 7 64Bit OS.
Regards,
Hi and Welcome to the Forums!
It sounds like you've got some real PC-level problems there...with all that you've done, I honestly don't know what to advise you at this internet-distance. I do know that, in the past, others have gotten into the same situation you are in and have would up totally reloading their PC OS from scratch in order to clean things up. I hope you don't have to go to that extent. But, several of your statements cause me to have questions...
prabhakarvkp wrote:
I am unable to do as you have mentioned how to do the Uninstall from control panel. I am looking for option which it will uninstall using some clean wipe.
You can or cannot do the uninstall from the Control Panel? I cannot tell from what you've said. The clean uninstall is documented in the prior-linked KB.
prabhakarvkp wrote:
As accidently i have deleted the program files which i was used D Drive as the path which installation now in add and remove programs showing but unable to uninstall as few files is missing.
Yup...you've created quite a problem there...you might try re-installing the software, in repair mode (if such is offered), and then perhaps you'll be able to uninstall.
prabhakarvkp wrote:
I tried using Registry entry with deleting Research in Motion folder in C Drive and registry also. but still unable to uninstall as it is showing in add remove programs.
Again, is it or is it not showing in add/remove programs? I cannot tell from what you've said...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Fatal error Message when i try to sync the blackberry desktop with my BB8900

Got a new BB8900 last week
fatal error Message alway appear when i try to sync my blackberry desktop
the local telco cant help been trying for 1 week
Blackberry desktop version 4.7
Blackberry version 4.6
cant sync so My BB got nothing on it now

Hi Marcusng and welcome to the Blackberry forums
Try this, uninstall the Blackberry Desktop Manager, reset the pc and download Blackberry Desktop Manager again from this link
http://na.blackberry.com/eng/services/desktop/
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.

How do I change settings so Blackberry desktop manager doesn't open when I start my computer??

I want the desktop manager to open when I ask it to, or else to open automatically when I connect my phone to the computer by USB. Currently, it opens when I start my computer. I would greatly appreciate any help with this.

Did you install the software from a CD or download it?
If from the CD, put it back in your drive. When the wizard appears choose the Modify option. Select the BlackBerry Desktop Manager from the 3 choices listed and hit Next. Your going to reselect the same options as you did when you first installed the software, but stop and the last step where you have the 2 checkboxes. You want to uncheck the top one that talks about starting the software when the computer starts
If you just downloaded the software go into Add/Remove Programs, select the BlackBerry Desktop Manager and hit the Change/Remove button. Then just follow the steps above.
Hope this helps
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Mac version of BlackBerry Desktop Manager KB articles

The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
KB18769 - System requirements for BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19151 - Faster Synchronization and Safer Synchronization options in BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19152 - How to synchronize music from iTunes using BlackBerry Desktop Manager version 1.0 (for Mac OS)
KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
*** We will continue to add more as they become available.
Message Edited by FozzyBear on 10-02-2009 09:35 PM
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

I think you're going to have a problem with that. http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
Try BlackBerry support > BlackBerry Support

Blackberry Desktop Manager for Mac does not recognize any Calendars for syncing

ive installed the blackberry desktop manager for my Macbook and hooked my phone up through the USB port when I started the program and when I go to the calendar section it says "There are no calendars available on this computer for syncing. Please launch a new iCal and create a new calendar". How do I fix this? I have a lot of information on my iCal that I want transferred over to my phone, but it won't recognize the calendar in the program. Help

I'll try to help...first you did not provide any pertinent information for troubleshooting: Mac OS, device, device OS...
Now before you do anything go to iCal>File>Export and create an iCal archive (JIC). The rest is dependent on the OS (as each store iCal data differently)...It is possible that your calendar file is not where it should be. Try cleaning system and user cache. Restarting your mac and repair permissions.
On the device side, what do you have as the default CICAL? You could try forget device in the DM or trash the user>username>application support>BlackBerryDesktop folder and start over.
Now do you have more than one calendar? In the DM how are you setting the sync? Two Way, All Calendars...to what calendar are you adding on the device? Under Advanced Settings are you selecting All events and are you Replacing all calendar events on the Blackberry device? Remember that even if you have multiple calendars in iCal they will sync as one in the BlackBerry.
4.6.1.305 hybrid
Mac Pro 2X2.8 Quad SL

Blackberry Desktop Manager does not show Media Manager

First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Solved!
Go to Solution.

mamapajama wrote:
First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Hi...
I can help you with the download link...
The link is here
When you get to the page that has the downloads, pay attention to which version your downloading as some have media manager (near bottom) and some do not have media manager (near top)
Let us know how your doing...
Do you have XP or Vista?
H.
+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

BlackBerry Desktop Manager sync error

When using the Blackberry Desktop Manager to sync my new Bold with Outlook 2003/XP, I recieve the following error message: "The application's section is not file-based". The result is that there is no application configured to sync. How can I resolve this?
EDIT: Moved to create a new thread and changed the title
Message Edited by Andy on 11-05-2008 10:02 AM

http://www.blackberry.com/btsc/articles/693/KB15303_f.SAL_Public.html
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Installing Blackberry Desktop Manager Software

Hi,
I'm trying to install the Blackberry Desktop Manager 4.0 Sp1 software
onto a few PC's.
Once I've customised the setup.ini file and run "setup.exe /s" from the
local drive (or network drive), the program setup installs the software
correctly.
However, when creating a Zen App object and inserting the following in
the "Run Options" tab, all I get is the MSIEXEC options screen (same as
running msiexec.exe /?)
Path to File:
C:\Setup\Blackberry_Desktop_4-0_Sp1\Blackberry_DM_4.0Sp1.exe /s
Working Directory: C:\Setup\Blackberry_Desktop_4-0_Sp1\
Any idea why the setup works when executing from Windows Explorer, but
fails when executing from Zen App objects?
Thanks for the input...

Hi Anders,
Thanks for the reply.
Yes, I definitely selected the option "A Simple Application (No
..AOT/.AXT.MSI file)"
It's worth mentioning that the setup.exe file calls an MSI file called
"BlackBerry Desktop Software.msi".
That appears to be done via the setup.ini file. See below.
[Info]
Name=INTL
Version=1.00.000
DiskSpace=8000 ;DiskSpace requirement in KB
[Startup]
CmdLine=/l*v %TEMP%\BB_DM.log
SuppressWrongOS=N
ScriptDriven=2
ScriptVer=9.0.0.333
DotNetOptionalInstallIfSilent=N
OnUpgrade=1
RequireExactLangMatch=0404,0804
Product=BlackBerry Desktop Software
PackageName=BlackBerry Desktop Software.msi
MsiVersion=2.0.2600.0
EnableLangDlg=Y
DoMaintenance=N
ProductCode={60041461-D167-4796-AF92-3AEF8C329811}
ProductVersion=4.0.1.12
SuppressReboot=Y
PackageCode={563D0473-9C7F-466A-BF53-6680D3D2773F}
[SupportOS]
Win95=1
Win98=1
WinME=1
WinNT4=1
Win2K=1
[Win95]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=950
PlatformId=1
[Win98]
MajorVer=4
MinorVer=10
MinorVerMax=11
BuildNo=1998
PlatformId=1
[WinME]
MajorVer=4
MinorVer=90
MinorVerMax=91
BuildNo=3000
PlatformId=1
[WinNT4]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=1381
PlatformId=2
ServicePack=1536
[Win2K]
MajorVer=5
MinorVer=0
MinorVerMax=1
BuildNo=2195
PlatformId=2
[Languages]
count=10
default=409
key0=405
key1=407
key2=409
key3=40a
key4=40c
key5=40e
key6=410
key7=415
key8=416
key9=804
[BlackBerry Desktop Software.msi]
Type=0
Location=BlackBerry Desktop Software.msi
[Setup.bmp]
0=setup.bmp
Type=0
[instmsiw.exe]
Type=0
Location=instmsiw.exe
[instmsia.exe]
Type=0
Location=instmsia.exe
[ISScript.msi]
Type=0
Location=ISScript9.Msi
[Validation]
CountryList=UK/GUERNSEY,
[INSTALL_OPTIONS]
COUNTRY = UK/Guernsey
SETUPTYPE = Enterprise
MAILSERVER = Exchange
REDIRECTOR = Enterprise
USERS = AllUsers
SHORTCUTSTARTUP = True
SHORTCUTDESKTOP = True
UNINSTALLEXISTINGHANDHELDS = FALSE
SUPPRESSREBOOT = True
Anders Gustafsson wrote:
> Steven Bellamy,
>> However, when creating a Zen App object
>>
> You did select "simple" and not "msi" when creating the object, right?
>
> - Anders Gustafsson, Engineer, CNE6, ASE
> NSC Volunteer Sysop
> Pedago, The Aaland Islands (N60 E20)
>
> Novell does not monitor these forums officially.
> Enhancement requests for all Novell products may be made at
> http://support.novell.com/enhancement
>
> Using VA 5.51 build 315 on Windows 2000 build 2195
>

Syncro yahoo with Blackberry Desktop Manager (5.0.1

the Blackberry Desktop Manager (5.0.1) stopped syncing with the Yahoo! Address Book. The application attempts to read a users Yahoo! Address Book and fails. There are numerous reports of this issue. Does anyone know of any changes to the Yahoo! Address Book on that day?

hello
i have the same problem and i have found that yahoo doesnt support anymore the syncr with blackberry
and now im tryng to find out with server is support with blackberry
as far i know is not supported by yahoo, nor by google and with outlooks is has problems as well
im very anoyed with this
im thinking to gibe up with blackberry

Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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How to uninstall the BlackBerry desktop manager

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