How to uninstall the software

I tried the trial version, liked it, bought the hard copy.  Can't just put the serial number on.  I called said I had to install it again from the disk....but I could not do it it keep giving me a window........saying : Critical errors were found in setup - Incompatible payloads already installed Please see the Setup log file for details.
I trashed the trial version completely, but still not working, just could not pass this stage.  Called Adobe many times, each time transfer me from one person to another, each time waiting for at lease 40 minutes............very frustrated.  Almost thinking forget about this software, give me my money back.  Last request.......HELP.......I don't have those software call Clean Sweep to uninstall the software, it doesn't seem right I have to get another software to install this one.

Yes, I have Mac OS 10.5.6 and
I went to Application - Utility and put the following in memory stick then trash it.
Adobe Installers _not thing in the folder
Adobe Photoshop Elements 6 Icon
Adobe Utilities - 2 folders in there  ..Adobe Updater5  and ExtenScript Toolkit2
Not thing in there that I could uninstall the software.
After 45 minutes on the waiting the customer services transfer me to "highly trained tech support" and
I am on the phone after 2 hours still waiting someone to help me............
I did go to the website you had on the link. nothing there helps me.
HELP......................................................

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    pulseaudio-alsa 2-3
    pygobject-devel 3.12.2-1
    python 3.4.2-1
    python-cairo 1.10.0-4
    python-gobject 3.12.2-1
    python-xdg 0.25-2
    python2 2.7.8-2
    python2-atspi 2.12.0-1
    python2-beaker 1.6.4-2
    python2-cairo 1.10.0-2
    python2-gobject 3.12.2-1
    python2-lockfile 0.10.2-1
    python2-mako 1.0.0-1
    python2-markupsafe 0.23-1
    python2-setuptools 1:6.1-1
    randrproto 1.4.0-2
    readline 6.3.006-1
    recode 3.6-8
    recordproto 1.14.2-2
    reiserfsprogs 3.6.24-1
    renderproto 0.11.1-3
    rest 0.7.91-1
    rpmextract 1.0-6
    rtkit 0.11-4
    rtmpdump 20140918-2
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    s-nail 14.7.8-1
    sbc 1.2-1
    schroedinger 1.0.11-2
    scrnsaverproto 1.2.2-2
    sdl 1.2.15-7
    sed 4.2.2-3
    shadow 4.2.1-1
    shared-color-targets 0.1.2-1
    shared-mime-info 1.3-1
    slang 2.2.4-3
    smbclient 4.1.12-1
    snappy 1.1.1-1
    sound-theme-freedesktop 0.8-2
    soundtouch 1.8.0-1
    spambayes 1.1a6-4
    spandsp 0.0.6pre21-2
    speech-dispatcher 0.8.1-1
    speex 1.2rc1-4
    sqlite 3.8.6-1
    startup-notification 0.12-4
    sudo 1.8.11.p1-1
    sushi 3.12.0-1
    sysfsutils 2.1.0-9
    systemd 216-3
    systemd-sysvcompat 216-3
    t1lib 5.1.2-5
    taglib 1.9.1-1
    talloc 2.1.1-1
    tar 1.28-1
    tdb 1.3.0-2
    telepathy-glib 0.24.0-1
    telepathy-logger 0.8.0-2
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    totem 3.12.1-2
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    tzdata 2014h-1
    udisks2 2.1.3-1
    unzip 6.0-7
    upower 0.99.0-3
    usbutils 007-1
    util-linux 2.25.1-1
    v4l-utils 1.2.1-1
    vi 1:050325-4
    videoproto 2.3.2-1
    vino 3.12.0-1
    vte-common 0.36.3-1
    vte3 0.36.3-1
    wavpack 4.70.0-2
    wayland 1.6.0-1
    webkitgtk 2.4.5-1
    webrtc-audio-processing 0.1-2
    which 2.20-7
    wildmidi 0.3.7-1
    wpa_supplicant 2.2-2
    x265 1.3-1
    xbitmaps 1.1.1-3
    xcb-proto 1.11-1
    xcb-util 0.3.9-2
    xdg-user-dirs 0.15-1
    xdg-user-dirs-gtk 0.10-2
    xdg-utils 1.1.0.git20140630-1
    xextproto 7.3.0-1
    xf86-input-evdev 2.9.0-2
    xf86-input-synaptics 1.8.1-1
    xf86-video-intel 2.99.916-3
    xf86vidmodeproto 2.3.1-3
    xfsprogs 3.2.1-1
    xineramaproto 1.2.1-3
    xkeyboard-config 2.13-1
    xorg-bdftopcf 1.0.4-2
    xorg-font-util 1.3.0-2
    xorg-font-utils 7.6-4
    xorg-fonts-alias 1.0.3-1
    xorg-fonts-encodings 1.0.4-4
    xorg-fonts-misc 1.0.1-3
    xorg-iceauth 1.0.6-1
    xorg-luit 1.1.1-2
    xorg-mkfontdir 1.0.7-2
    xorg-mkfontscale 1.1.1-1
    xorg-server 1.16.1-1
    xorg-server-common 1.16.1-1
    xorg-server-utils 7.6-4
    xorg-sessreg 1.0.8-2
    xorg-setxkbmap 1.3.0-2
    xorg-twm 1.0.8-3
    xorg-xauth 1.0.9-1
    xorg-xbacklight 1.2.1-1
    xorg-xclock 1.0.7-1
    xorg-xcmsdb 1.0.4-2
    xorg-xgamma 1.0.5-2
    xorg-xhost 1.0.6-1
    xorg-xinit 1.3.4-1
    xorg-xinput 1.6.1-1
    xorg-xkbcomp 1.2.4-2
    xorg-xmodmap 1.0.8-1
    xorg-xrandr 1.4.3-1
    xorg-xrdb 1.1.0-1
    xorg-xrefresh 1.0.5-1
    xorg-xset 1.2.3-1
    xorg-xsetroot 1.1.1-2
    xproto 7.0.26-1
    xterm 312-1
    xvidcore 1.3.3-1
    xz 5.0.7-1
    yelp 3.12.0-1
    yelp-xsl 3.12.0-1
    zeitgeist 0.9.15-1
    zenity 3.12.1-2
    zita-alsa-pcmi 0.2.0-1
    zita-resampler 1.3.0-2
    zlib 1.2.8-3
    -- mod edit: added code tags - Trilby --
    Last edited by Trilby (2014-10-15 15:23:49)

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