How to unlock a user on Satellite 350D laptop?

I have Satellite 350D laptop. One of 2 users can no longer access internet. A message comes up seeking permission for 3rd party to make changes. This message will not go away either by answering 'No' or by clicking on 'x' in top right hand corner. The user can proceed no further.
I am very untechnical and this problem is causing a lot of frustration. I would appreciate any advice.

What happens if you click yes?
Often if you have extra users one may have administrator privileges and the other is a basic user (which does not have administrator privileges). Administrator privileges allow you to make changes to the system, like installing software, changing system settings etc. If I run a program when I'm on my regular user (like when connecting to the internet) and it wants to install something it might ask me to type in my password for my administrator user. Once I've done that once it makes the change and it won't have to do it next time.
Check the settings for each of the users to see what type of user they are (in windows, you would select start->control-panel->users or accounts or something like that depending on version).
You could either give them all administrator rights (usually a bad idea as they might make random changes to the computer you don't want), or preferably login as administrator when they see the message, do whatever needs doing and then switch back to their user again. Once you've changed what the system needs it shouldn't ask again.
Does that help?

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