How to unlock an iPhone 5 when it crashes with a plain black background and a white apple logo , the only feature that is working is zooming in using taopping 3 fingers
dear apple users
i was opening my bbm on my iphone 5 then it crashes , i thought it was only a crash , it was the screen of a black plain background and a white apple logo , i was waiting for around for 1 minute then the screen never showed the lock screen . it was never unlocked for 1 hour , now it is still unlockable .
Hi there bencong111,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
-Griff W.
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