How to unlock  Contract expired iphone 4

Hello ;
i have a iphone 4 that locked by at&t , bought it without contract in NY Apple Store 4 years ago.  i submit a at&t unlock system for unlocking https://www.att.com/deviceunlock/client/en_US/?  .
i never have been a at&t customer and never used at&t sim card was given with iphone 4 at apple store(still i have simcard but dont work ).  when i used at&t unlock system they sent me this e-mail
We cannot complete your request for one of the following reasons:
We cannot find a valid current or former mobile number associated with this device.
This device is not associated with a current or former AT&T account.
at&t says we didn't lock it , iphoneimei.info says locked by at&t. it passed 4 years. is there a time limit for unlocking.
Activated:Yes
Telephone Technical Support:Expired
Repairs & Service Coverage:Expired
Contract:Expired
SIM Lock:Locked
Please show me a way to solve problem.
Thanks for helps.

Thanks for replies.
it is activeted by at&t. i know Apple cannot unlock it . But it is really good advice  "Call AppleCare and they may confirm the status of the iPhone     "
Thanks Peter.
And then i will call at&t again.
and i want to learn  "activeted means";
after buying iphone , i install itunes and plug in with at&t sim card and open it. So this mean it is activeted.
What is mean activeted?
Thanks

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