How to unlock hp 7 1800 intel inside touch pad

How to unlock hp 7 1800 intel inside touch pad   it tells me to unlock using my google account i'm using the right email address and password but still will not let me in what do I do? please help!

Hi Heather_B, welcome to the HP forums. If you need to have your Google information to unlock your tablet, try to log into your GMail account to verify you have the correct information.
You can also read through this thread on the matter for more ideas: Can't unlock my Android Tablet because it will not accept my Google log in
If nothing works, you might be able to do a factory reset starting at the section "Resetting your tablet with the tablet powered off" in this document: Performing a Factory Reset on Your HP 7 Tablet (Android 4.1/Jelly Bean)
You will lose any data you have on the device, make sure you have a working Google account before doing this, as you will have to set up the device again.

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