How to unlock my refurbished phone that apple sent me

Hi, apple sent me a phone that is locked to virgin mobile australia even though my original phone was an unlocked phone that i purchased from Apple online store.  Its of course out of the 1yr warranty.  So, how do i contact apple to unlock the phone they sent me that is supposed to be unlocked? 
Thanks

Well, how did you contact Apple in the first place when you had a problem with your phone?  Try contacting Apple like this again.  However, it is pointless contacting Apple in this case because Apple CANNOT unlock your phone for you.  Only Virgin mobile in Australia will be able to unlock the phone for you, so it is them that you need to contact to get the phone unlocked.  Only a phone company/carrier can unlock a phone for you.
The only other thing that you can do is complain to Apple that you purchased an unlocked iPhone and they sent you a locked one as a replacement and ask them to send you another unlocked phone as a replacement.  In that case, how did you contact Apple then?  Use the same method again - it really is not that hard if you have internet access which you seem to have as you have posted on this forum.

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