How to unpause a HP Officejet Pro 8600. It is connected to the internet

We changed from a PC to Mac Mini and when we did the tech evidently paused the printer Office Jet Pro 8600. I need to unpause it so I can print from my Mac laptop.( I was able before the change)

Hi rinnhome,
Welcome to the HP Support forums.  I understand that your Officejet 8600 appears to be paused when you try to print.
Please follow the steps in the Resetting the Printing System in Mac OS X document.  If your Mac Mini is running Mac OS X v10.9 (Mavericks), please follow the instructions for Mac OS X 10.8 (Mountain Lion).
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

  • My HP OfficeJet Pro 8600 won't connect to my wireless router

    This is bizarre.  I have had my HP OfficeJet Pro 8600 for about 6 months.  It has generally worked fine, and we have used it wirelessly only.  But now it refuses to connect to the router.  It can FIND the router, and it can find other networks in the area, but it won't connect to the router.  I ran the Wireless Network Test, and the results say:
    Wireless On - Pass // Wireless Working - Pass //
    Network Name (SSID) found - Pass //  Wireless Networks Detected - 9
    Printer Settings Consistent with Wireless Router Settings - Pass / No Filtering - FAIL //
    So it recommends solution as follows: "1 If MAC Address filtering is enabled, and you would like to keep it enabled, you must add the Mac address of your printer to the list of permitted devices for your router before continuing."
    Except, guess what, I don't have MAC Address filtering enabled.  I wouldn't know how to do that, much less check for it.
    Also, before today, this was never a problem.  HELP!
    Thanks....
    If you are interested, here's more detail and background.  
    Before today, the only problem we have had is that frequently our Apple laptop (OS X 10.6) has trouble connecting to the printer.  This has been odd because the printer is connected to the network, and so is the laptop, but the laptop can't find the printer - it thinks the printer is "offline" (even though it's not).  Usually, if I wait a while, it will find the printer, and it will resolve itself work fine.  If not, we sometimes have found that it can fix itself if you restart the laptop -- restarting the printer does not make a difference.   In fact, I did exactly that today, and it resolved itself.  And I printed.  Fine, right?
    But then I wanted to do more printing, and the problem of the laptop not finding the printer came up again, so I decided to really "get to the bottom of this."  I don't remember exactly what I did, but somehow I was persuaded by the online help, that the correct solution would be to go into my System Preferences / Print and Fax, and click on the "-", which de-installs the printer, with the idea of re-installing the printer.  But then when I tried to re-install the printer, it could not find the printer.  Ugh!  Wierdly, it found an 8600 Scanner, but not an 8600 printers.  After installing and de-installing the 8600 scanner a few times, I eventually deinstalled everything, and I decided to start from scratch.  I got my HP disk, and installed all the software again from the beginning (even though it was already there), and then it looked for my printer, but couldn't find it.  So then I got a USB cord, and plugged that in.
    So, now I have a situation where I do have a working printer via the USB cord, but no wireless connection at all.  In particular, since the Office Jet Pro 8600 won't connect to the router, I don't know what else to do.  My Apple MacBook pro is 2 feet away from the printer, and it is connected to the router just fine (as is my blackberry), and I have never before had a problem connecting to the wireless router by the printer.
    Any suggestions?

    There are two things that can trip the mac filtering test to fail:  actual MAC address filtering setup (sounds like this is not the case) and using wireless channel 6 or automatic for wireless channel in the wireless network settings (in the router).  Since it does show failed for MAC filtering and you do not use this option, try changing the wireless channel in the router to 1 or 11.  Those two channels provide the best compatibility with printers due to less interference.  Almost everything defaults to auto or 6 for the channel and this causes a lot of interference.  This change should not affect anything at all.  To do this, you may need to contact the router manufacturer as the process differs from router to router.
    What brand and model is the router?
    Has anything in the network settings changed at all?
    What version is the Mac OS X?  There may be additional steps to take as it sounds like there are two separate issues involved and this could be revisited later.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • Macbook Pro suddenly will not connect to the internet via ethernet cable.

    I know this is a long shot... but I figured I would give it a try.
    My macbook pro suddenly does not connect to the internet via ethernet cable. Please bear with me, as I am not very tech-savvy - I will try my best to describe the symptoms!
    I connect to the internet via ethernet (we don't have wifi). It was working before I went to work, and when I came home I suddenly couldn't get anything to work (I know everyone says this, but I truly didn't mess with anything). Internet browsers just think for awhile and then turn up the 'You are not connected to the internet' error.
    I went into my network preferences and curiously, the 'Ethernet' shows a green dot and says 'connected'. However it says 'Authentication server is not responding' underneath the last part that says '802.1X: WPA: eduroam' (I think that is my user profile).
    When I go into my 'security' settings I can see that my firewall is off, so that shouldn't be causing any problems.
    I've tried restarting the router and computer itself many times. Diagnostics just gets to a certain point and reports back 'Network Diagnostics cannot fix the current networking problems.' I've also tried switching to a different ethernet cable, and I tried both cables out on a PC laptop and it connected without issue.  Additionally, I brought my macbook along to a friend's house and it connected to his wifi just fine, so the problem appears to just be with ethernet connections.
    I know it's hard to troubleshoot this kind of thing without being there and having a look at the computer yourself, but any tips wouild be greatly appreciated.

    As I mentioned above, I am not very tech savvy so I have no idea why a wireless protocol would be showing up there, I'm just listing everything I see in hopes that someone might know something I can try. This is why I am asking for help here - I'm not sure what has happened that has made me unable to connect, especially since it seemingly occured while nobody was using the computer.
    I guess I should clarify that I'm not a total hillbilly- normally my firewall is set to 'on', but I set it to 'off' to try and troubleshoot the issues here as I was told that sometimes it can interfere with the computer's ability to connect to the internet. If this is not the case and firewall does not affect anything, I will turn it back on while I try to fix this.
    I have tried the method you mentioned above a few times - I actually contacted my ISP earlier this week and they recommended resetting the router like that. They didn't mention any known network issues.

  • On my MacBook Pro when I am connected to the internet via an Ethernet cable, Facebook pictures do not load. They show up as white boxes with blue question marks.

    On my new MacBook Pro when I am connected to the internet via an Ethernet cable, Facebook pictures do not load. They show up as white boxes with blue question marks. This also happens on a website editor. But, when I am connected to the internet via Wifi, everything load properly. This is my work computer, so I have to be able to connect through the Ethernet cable to access everything. Please help me!

    I mostly use Safari. But I also tried it on Firefox, Mozilla, and Camino. Mac OS X. It's my work computer, so I've only tried it at the office. I have to be connected through the Ethernet cable to access my files and email on the server.

  • My macbook pro says I am connected to the internet but won't load pages

    my macbook pro says I am connected to the internet with a strong signal but it won't load any pages.  The internet works fine on my iPhone and other computers so it must be an issue with my macbook.  Any suggestions??

    Change your router channel number.  Most times this works & is all you have to do. 
    See KB Articles:  http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
    http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
    ============================
    System Preferences>Network
    Click the Assist Me button.
    In the next window that pops up, click the Diagnostic button & do the necessary.
    Also, run the Airport Utility app which is located inside the Utilities folder.
    =====================
    If using Linsys router contact LinkSys Customer Support and/or post in their forums.
    If using Apple's Airport, please re-post over in one of the AirPort Forums.
     

  • My iMac is locked on a bad IP address (169), how do I get it to release so I can connect to the internet?

    My iMac is locked on a bad IP address (169), how do I get it to release so I can connect to the internet?

    Welcome to the Apple Community.
    Try unplugging the Apple Tv and restarting and restating your router. You should also check that the Apple Tv is set to use the correct location.

  • HP Officejet Pro 8600 is not recognised on the network

    HP Officejet Pro 8600 Printer runs on home network (wired) through PC with Windows Vista Business , Service Pack 2. I have printed off HP Configuration Page and the WINS status shows Primary (and Secondary) Server Addresses as 0.0.0.0
    Printer is visible on the network with an IP Address of 192.168.0.10 so I guess the question is how do I change the Primary Server Address on the printer itself? Or is there something else I should be doing?
    I have another printer (Photosmart 2610) on the network which works fine. I have swapped cables over between both printers and the Photosmart 2610 works with fine; Officejet 8600 does not work at all.
    I have run HP Diagnostic Utility - it finds Photosmart 2610 but not Officejet 8600.
    I'd appreciate any help going ...

    Do you have a wireless router? Have you tried just setting it up wirelessly?
    I work for HP.
    If the advice given resolved the situation, please mark it as a solution and Kudos so that it may be located easily by others with the same problem. Thank you. .....

  • Officejet Pro 8600 won't connect to wireless with Wireless extender connected

    I am trying to get an Officejet Pro 8600 to connect to a wireless network, but it will not connect when my wireless network extender is connected. Once I disconnect the extender, it connects fine. Here is the setup. I have a Netgear wireless cable gateway CG3000D with a Amped Wireless Dual Band Router (R20000G) connected to the Netgear via ethernet cable. The Amped router is setup as a wireless extender, the Netgear and Amped share the same SSID. All my other devices work just fine connecting, laptops, cell phones, and IPads. When the Officejet 8600 tries to connect with the Amped connected, it tells me invalid password. Once I disconnect the Amped, the Officejet connects just fine. Any ideas how to get the Officejet to connect to the wireless with the Amped extender connected? Thanks

    Are you using the same passkey on the extended network? (It is best to)
    If so I would try using different SSIDs.  The printer will try to connect to the network with the better signal which might change depending on wireless interference.  There is no way to force the printer to connect to one network over another if the SSIDs are the same.
    One other possibility.  Is the passkey the same for both 2.4 and 5ghz on the Amped Dual Band router?  Most routers can be set up to have different passkeys for each band.  The printer is a 2.5ghz device and will need that password the same on both the Amped and Netgear routers.
    Please let me know your results.  Extending networks is becomming more common.  Understanding how to work with them will help everyone. 
    Please mark the post that solves your problem as "Accepted Solution"
    Sometimes it takes several posts back and forth to get to a solution - please be patient.
    I am employed by HP

  • Can't get officeJet Pro 8600 wireless to connect

    This is so frustrating. I just bought a HP Officejet Pro 8600 and am trying to set up the wireless connection to my ATT-supplied Netgear 7550 router.  I keep getting a message that "MAC address filtering is enabled on your wireless router" even though I have checked in the router setup and I am certain that it is not (it clearly says MAC is "not enabled").  I talked to the ATT tech support and they agreed--we even hard-rebooted the router and re-installed it and it seems to be working as intended.   I have unplugged and re-plugged the printer.  I have spent over 2 hours and keep getting the same message.
    Help?
    Oh, I have also tried the HP Dr. software taht has been recommended to others, but it does not find my printer.

    Thanks for the reply. I believe I already tried that once. I added the printer MAC address and selected "allow this address" or something like that. It did not seem to help, so I went back and disabled the MAC filtering completely. But, I can try that again. Certainly won't hurt.

  • Officejet pro 8600 will not connect to wireless network

    I have an new Officejet Pro 8600 that I am trying to set up.  I have run the the wireless network setup wizard multiple times.  It recognizes the wireless network router asks for the WEP code and then thinks for about 5 minutes before returning a message: "Unable to connect to the network" 
    The wireless network test results suggestes that MAC address filtering may be the problem.  There is no MAC filtering function activated on our wireless router.
    The wireless router is a Verizon Actiontec MI424-WR    802.11 b & n
    We have computers running both Windows XP and MAC OS X.
    One of the reasons that we purchased this printer is for the wireless capabilities.  If it will not conect to the web then it may be going back.

    Hello,
    Based on the provided details, I believe the issue have something to do with the wireless security settings of your router.
    Please follow the steps below to access the Advanced Security Settings:
    http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/ActiontecMI424/125511.htm
    Below you will see the Network Authentication settings.
    Select either Open System Authentication or Both.
    Shared Key Authentication is not supported by the printer, and i believe this might be the cause for the connection failure.
    Please let me know of any change,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8600 Plus will not print the attached file in the e-mail

    Dear support team,
    I have installed the software and setup HP eprint according the manual respectively the advices in HP-Connected however if I send an e-mail to [edited by Moderator] the printer 8600 PRO PLUS will not print the attached file in this case a PDF. But the text inside the e-mail will printed.
    Any recommends?
    Thank you in Advance.
    Best regards
    Conny

    Hi Conny,
    Welcome to the HP Support forums.  I understand that the attachment to an email sent to your Officejet Pro 8600 Plus printer’s ePrint email address did not print.
    After the PDF didn’t print, did you log into your HP Connected account?  I’m curious as to what HP Connected indicated about the print job. I have included the ePrint Job Did Not Print document.  It has several causes and solutions as to why the PDF didn’t print. 
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Officejet Pro 8600 Plus Not Recognized On The Network

    I have a CenturyLink DSL Modem/Router that has 4 ports on the back.  I use Port 1 on the DSL Modem/Router to conntect to my NetGear Router.  I use Port 2 on the DSL Modem/Router to connect my HP OfficeJet Pro 8600 Plus printer.  I use Port 3 on the DSL Modem/Router to connect my Brother MFC-7360N printer.  I am not using Port 4 of the DSL Modem/Router.
    My NetGear Router is used to connect all wired desktop PC's (5) in the house.
    I was able to successfully install the software for the Brother printer on all computers and can print on the Brother printer from any of the desktop pc's.
    I have the software for the HP printer installed on all computers but on the WIN XP desktop pc I cannot detect the printer on the network.  During the setup process the software detects that the HP printer and the WIN XP pc are connected to two different routers (the DSL Modem/Router is being detected as a router by the WIN XP pc).  On the other desktop pc's which are running either WIN7 or WIN8 there is no detection problems even though the printer is connected to the DSL Modem/Router while the PC is conntected to the NetGear Router.
    Does anyone have any knowledge as to why I am having this problem.  The problem seems to be only with the WIN XP pc and not with the WIN7 or WIN8 pc's.
    This question was solved.
    View Solution.

    You are running a double NAT scenario, not good.  Simple fix, put the gateway unit (modem/router) in bridge mode, which will disable the router functions and just make it a modem.  Now connect the Netgear router to the gateway unit and have this handle all your wired and wireless connections.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Hp officejet pro 8600 plus stops printing in the middle of printing

    I have the HP Officejet Pro 8600 Plus, it is setup wireless. It will print fine sometimes then it will print half of a page then pause or stop ???? I am using my IMAC computer. Has anyone had this problem, I am wasting too many sheets of paper.

    yes, I have the same problem... and as I print many Invoices at a time, it really slows things down.  It is wireless as well. It never did this at the beginning. It's only a month old.... where's the fix please HP!!!!????

  • I have a 2009 MacBook Pro that won't connect to the Internet at my university while everyone is able to. How do I fix this?

    My roommate has the same laptop as me and she connected perfect fine. I also was here last semester and I could connect with no problems at all. I came back to school this semester and suddenly I keep getting the exclamation mark saying I'm not connected. I'm also connected to the Internet on my iPad right now so I know it works. How do I fix this? Please help!

    Try the basics first:
       Change your router channel number.  Most times this works & is all you have to do.
    Disconnect & reconnect your modem.  unplug it for about 10 seconds.  Plug it back in.  Do the same for Apple’s routers.  Wait for everything to reboot.
    System Preferences>Network
    Click the Assist Me button.
    In the next window that pops up, click the Diagnostic button & do the necessary.
    Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer.   See these basic networking KB Articles:  http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
    http://support.apple.com/kb/HT4628  Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
    Manually provided DNS server addresses are higher priority than DHCP's
    http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
    ============================
    What to do when you can't connect to the Internet
    Also, run the Airport Utility app which is located inside the Utilities folder.
    =====================
    If using a  Linksys router, contact LinkSys Customer Support and/or post in their forums.
    If using Apple's Airport, please re-post over in one of the AirPort Forums.
    ============
    Have you read for possible solutions over in the "More Like This" thread over here?----------------------->

  • How can I deauthorize a computer that can no longer connect to the internet or is no longer working ?

    How can I deauthorize Itunes on a computer that can no longer connect to the internet or is no longer working ?

    You can't, which shouldn't be a problem unless you have 4 other computers authorized with the iTunes account and you need to authorize another.
    Once you have authorized 5 computers, you can de-authorize all computere from a computer that is currently authorized followed re-authorizing the current active computers that need to be authorized.

Maybe you are looking for