How to update cc? 10/8/2014

I am trying to update creative cloud but it won't open when I click it.
Mac, CC 2014

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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    09/12/13 13:52:56:964 | [INFO] |  | OOBE | DE |  |  |  | 538166 | DEVersion: 5.0.0.0
    09/12/13 13:52:56:999 | [INFO] |  | OOBE | DE |  |  |  | 538166 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib
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    ::START TIMER:: [Total Timer]
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    CHECK : Another Native OS installer already running
    Create Required Folders
    Assuming uninstall mode
    Lookup for master payload
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    DW040: The product "{7F311193-9368-453B-989F-939FEBF374CC}" is not installed. Cannot proceed with the uninstall
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    :: END TIMER :: [Total Timer] took 22 milliseconds (0.022 seconds)
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s), 0 warning(s)
    ERROR: DW040: The product "{7F311193-9368-453B-989F-939FEBF374CC}" is not installed. Cannot proceed with the uninstall
    Please search the above error/warning string(s) to find when the error occurred.
    These errors resulted in installer Exit Code mentioned below.
    Exit Code: 33 - The product is not installed, cannot uninstall.
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    11/13/13 09:49:14:301 | [INFO] |  | OOBE | DE |  |  |  | 1729265 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib
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    ::START TIMER:: [Total Timer]
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    Load Deployment File
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    Lookup for master payload
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    DW040: The product "{7F311193-9368-453B-989F-939FEBF374CC}" is not installed. Cannot proceed with the uninstall
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    :: END TIMER :: [Total Timer] took 57 milliseconds (0.057 seconds)
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s), 0 warning(s)
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    Please search the above error/warning string(s) to find when the error occurred.
    These errors resulted in installer Exit Code mentioned below.
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    01/10/14 11:48:37:832 | [INFO] |  | OOBE | DE |  |  |  | 382526 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib
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    CHECK : Another Native OS installer already running
    Create Required Folders
    Assuming uninstall mode
    Lookup for master payload
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    [       0] Fri Jan 10 11:48:37 2014  INFO
    :: END TIMER :: [Total Timer] took 17 milliseconds (0.017 seconds)
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s), 0 warning(s)
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    Please search the above error/warning string(s) to find when the error occurred.
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    02/13/14 14:56:32:018 | [INFO] |  | OOBE | DE |  |  |  | 1170572 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib
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    DW040: The product "{7F311193-9368-453B-989F-939FEBF374CC}" is not installed. Cannot proceed with the uninstall
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