How to update SP2010 sites that are missing the Visual Upgrade options

So, we are moving towards upgrading some SP 2010 sites that are currently using the old SP 2007 look and feel so that they have the new ribbon Visual Upgrade.
For some reason, some of these sites do not have the Site Actions > Visual Upgrade option nor do they have the Site Actions > Site Settings > Visual Upgrade link.
Does anyone know what can be done to make those available?
Thank you.

Even when I take a look at
http://myfarm/sites/Support/dept1/_layouts/prjsetng.aspx?Source=http%3A%2F%2Fmyfarm%2Fsites%2FSupport%2Fdept1%2FPages%2Fdefault%2Easpx
which is where the site actions > visual upgrade link should take the user, that page does not have the visual upgrade options on it.

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