How to update the codec on laptop 2 open my files downloaded from camcorder

I recently purchased a Sony HDR-TG7VE Camcorder and have downloaded the software for this onto my laptop, however after downloading the movie clips onto my laptop I am unable to open the files.
I contacted Sony and they said it is a problem with my laptop and I need to contact Toshiba to update the Codec.
The message I am getting is "Windows cannot open this file. To open this file windows needs to know what program you want to use to open it. Windows can go online to look it up automatically or you can manually select from a list of programs installed on your computer.
what do you want to do - use the web service to find the correct program
- select a program from a list of installed programs"
I am using windows vista business 32 bit operating system.
The camcorder is an HD camcorder.

It is really irresponsible to get such answer from cam manufacturer.
They offer product and they must support you with this. it is logic that recorded files should be open on every PC desktop or notebook.
Following their logic everyone who hast this cam and want to watch movies on PCs must contact PC manufacturers for support. It is really crazy.
I don't know nothing about this cam but usually you should have some software dist with software that can help you to watch the movies or maybe to convert the files in other format and watch the movies with standard players like Windows media player or VLC player.

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