How to updgrade to lion os 10.7 from leopard 10.6.8 using mac app store? unable to load redemption code to trigger upgrade

how to updgrade to lion os 10.7 from leopard 10.6.8 using mac app store? unable to load redemption code to trigger upgrade.

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
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For Mac App Store: Apple - Support - Mac App Store.
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Similar Messages

  • I bought a MBPro which came with Lion installed,i also wanted to have a copy of installation disc so i used mac app store.Normally if an app is already bought there is a warning or a sign that informs the buyer.I've charged for this download is it normal?

    Hi ,i bought a MacBookPro which came with Lion installed on it (i have registered my mac book pro right after i bought it), i also wanted to have a copy of the installation disc in case of a crash, so i used mac app store to get it.Normally if an app is already bought (for iphone app store) there is a warning or a sign that informs the buyer, than the app store lets the buyer to re-download/re-install the app.I've charged for this download afterwards, because i was using virtual credit card, there was not enough money transferred to that card during that download but the app store let me download it anyway. I haven't charged before the download, the app store first let me to download it then it requested that amount of money for next download wich it was a free app. Can anybody enlight me? thanks

    Hi ...
    i also wanted to have a copy of the installation disc in case of a crash
    If you have problems with your Mac you use Lion Recovery
    However, you can create your own installation disc >  How to create an OS X Lion installation disc | MacFixIt - CNET Reviews
    Since Lion came pre installed on your Mac, the App Store doesn't not recognize that as a purchase so you if you want to re download Lion to create a boot disk you will have to pay for it. You can then re download Lion on all your authorized Macs for free.

  • What do I do if the Mac App Store won't except my code for the OS X Mountain Lion code?

    What do I do if the Mac App Store won't except my code for the OS X Mountain Lion code?

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Contact the folks that sent you the code or AppleCare for assistance.

  • How do I find in the "Mac App Store" the authorize --my computer to do an upgrade on the newest imovie in Maverick? MacBook Pro 15' 10.9.2

    How do I find in the "Mac App Store" the authorize --my computer to do an upgrade on the newest imovie in Maverick? MacBook Pro 15' 10.9.2. Thank you!

    He shouldn't have done that. Now you have a pirated version of iMovie on your Mac that you will never be able to update. The MAS Terms of Use do not allow that type of sharing. His Apple ID is encoded in the copy on your Mac and you can't change that.
    Legally you should delete the app.
    Your Mac should have come with the iLife apps pre-installed, why did he do that?

  • I purchased Mntn Lion but  couldn't redeem it because don't have mac app store since i'm using os 10.5.8. Do I need to buy Snow so i redeem the Lion?

    I purchased Mntn Lion but  couldn't redeem it because don't have mac app store since i'm using os 10.5.8. Do I need to buy Snow so i redeem the Lion?

    No.
    It requires a Mac running 10.6.8 to be installed. Snow Leopard can be purchased at the Apple Store for about $20.

  • It takes a full minute and a half for the Mac App Store Application to load on my iMac.  How can I fix this.  No other applications launch so slowly.

    Whenever I click on the Mac App Store icon in my dock, I get the spinning wheel for a minute and a half.  It then loads.  While in the App Store application, it takes a minute and a half to switch from "featured" to "top charts" for example.  Nothing else on my 24" iMac takes that long to load.  Any ideas on how to fix this problem?

    Drag the App Store app from the Applications folder to the Trash. Drag the App Store icon off the Dock. It should go "poof"..
    Download and install the v10.6.7 combo update.
    http://support.apple.com/kb/DL1361
    That should re install the Mac App Store for you. It's ok to do this even if you are already running v10.6.7
    If the combo did not re install the MAS for you use Pacifist to extract the MAS from the v 10.6.7 .dmg folder.

  • How do I get Pro Video Formats 2.0.1 to stop appearing in Mac App Store after I've installed it?

    Pro Video Formats 2.0.1 appeared in my App Store a few weeks back (I'm running an 2011 MBP with 10.10.4 and have been using the betas). I installed it, and it continues to appear as an update every day. No matter how many times I install it, it continually comes back. I even wiped out all of my codecs in /Library/Quicktime, reinstalled the PVF. I downloaded the standalone installer, ran that. No change. I've seen a few mentions of this online, but hoping for a fix!

    You may find this helpful.
    https://discussions.apple.com/thread/7006966
    https://discussions.apple.com/thread/7012213
    https://discussions.apple.com/thread/7006963

  • HT204266 How do I remove my credit card information from the account for iTunes and the App Store?

    I'm trying to just remove my cc info from being on my ITunes account permanently

    On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
    Changing payment info : http://support.apple.com/kb/HT1918
    If you don't get the 'none' option on the payment details screen then do you owe iTunes anything or have any pre-orders/subscriptions due : http://support.apple.com/kb/TS5366 ?

  • How do I get updates that are not mine not to show up in mac app store?

    I have updates in my updates in the mac app store that will not go away and they are not mine. They are someone else's that have someone else's apple ID. It is just a little strange that just all the sudden they pop up about two days ago. It is sort of annoying that these updates will not go away. Any help is well appreciated. Thanks!

    Hi...
    Unfortunately, it sounds like you are subject to pirated software.
    See Dahveed's post here >  app update available but not an app on...: Apple Support Communities

  • How is it possible to upgrade to the latest Version of Elements coming from Elements 10 downloaded in the Mac App Store?

    Hi,
    two years ago I bought PSE10 in the Mac App Store. Is it possible to upgrade to PSE12 or do I have to buy the new Version in the App Store again?
    Thank you and kind regards
    Thomas

    You can often find the full products on-line cheaper than the upgrade prices from Adobe. For example PSE12 is $69 from Amazon and the combo PSE12+PRE12 is $115. I would suggest shopping around to get the cheapest deal. Also if you buy the boxed product it will be multi-platform and can be used on both Windows and Mac. The download versions tend to be platform specific.

  • Help! I have been using Mountain Lion but Finder and the App Store won't load and keeps crashing even after reinstalling the OS. How do to fix it?

    Help please! I have been using Mountain Lion for a few weeks but Finder, System Prefferences and the App Store won't load and/or keep crashing even after reinstalling the OS. How do to fix it?
    Model Identifier:     MacBookPro8,1
    Processor Name:     Intel Core i7
    Processor Speed:     2.7 GHz
    Number of Processors:     1
    Total Number of Cores:     2
    L2 Cache (per Core):     256 KB
    L3 Cache:     4 MB
    Memory:     8 GB
    Boot ROM Version:     MBP81.0047.B27
    SMC Version (system):     1.68f99

    You need to check to make sure you are actually connected to the network.  Tap Settings > WiFi >and then tap the blue ">" next to the network name with checkmark.  You should see a complete set of IP address but if the router didn't issue you an IP address properly, you will see your touch IP address start with 169.x.  If this is the case, you are connected to the internal network but not to the web.
    First thing to do (while you are on that screen) is tap "Forget Network".  Then turn WiFi off.  Turn it back on and, if needed, tap Other and re-enter your network information.  If you continue to have problems, check with your IT department on Monday.
    In the meantime, your laptop and iTunes can be used to purchase apps and music.  Syncing them with your touch is a great way to get them installed while you are waiting for the answer on your WiFi problem.

  • I can't get the mac app store. There's no software update availiable and it seems i can't upgrade to Mac OS X Lion without that.

    There's no mac app store availiable to download for me.
    I want to upgrade to Mac OS X Lion, but without that mac app store it seems to be impossible.
    I did all software updates but never got that mac app store. So what can I do now?

    THis is because you have two OS X upgrade steps. First, you need to upgrade to Snow Leopard ($29 us, disk only, no download).
    Once you've upgraded to Snow Leopard, and run Software Update to get to 10.6.8 then you'll have the Mac App Store and can take the second OS X upgrade step to Lion 10.7.2.

  • How can't I sign into Mac App store?

    I have two Mac Book Pro, one 13" using at Work and another 15" using at home. Everything is fine with MBP at home. I can use Mac App Store without any problem. But at office I guess it happened in last two weeks, I had a problem to sign in Mac App Store. I can navigate and look all apps in the Featured, Top Charts and Categories. But when I want to see Purchases, asks me to sign in. I enter my Apple ID and password correctly but it says "An unkown error has occured" and can't sign into Mac App Store. I've attached snapshot for this here. I searched forums and discussions on WEB and did many things like deleting files, ByHost, Network Pref etc. Everything I have seen on the WEB useful. But unfortunately couldn't pass that. I have other Apple products and my Apple ID works well at them also at WEB.
    Yesterday, this problematic MBP at work installed updates for iPhoto and OSX Mountain Lion but didn't let me sign in.
    Does anybody has a solution for that which is not written at discussion or at SERPs?
    Thanks for the useful help, will appreciate deeply.
    Message was edited by: sdbarut

    FYI, this article was a HUGE help.
    Long story short, I activated the App Store debug menu and simply chose "Reset Application". I was good to go after that.

  • How can I download lion from Mac app store in recovery mode on an imac?

    I bought a mid-2007 imac from a friend, who the computer was working perfectly for. When I went to start up it wouldn't start up (past the gray screen) from the regular HD no matter how many tricks I tried (resetting SMC, PRAM, etc), so I went in to recovery mode. I verified and repaired the disc more than once (even though it said it was fine), and tried to reinstall lion from the online recovery function but it said "item temporarily unavailable." I basically tried every combo of things possible before erasing the HD but nothing worked, so then I decided to erase the HD.
    SO that happened, and now I can still boot up in recovery mode and it -seems- like if I can find a way to reinstall lion (which was the last os running), I may be back in business.
    however, see the problem with "item temporarily unavailable."
    I decided to purchase it from the Mac store online on a different device and it says it will email me a link in 1-3 business days (really??! That long to save me with an EMAIL LINK???), and my thought is that maybe I can log in to my email from the safari window and download it that way. I'm just afraid that I won't be able to access the Mac app store if that is where it downloads from.
    Ultimately, I'm trying to avoid a trip to the Apple Store because this thing will be a nightmare to lug on public transportation. My questions for you are as follows:
    - how likely do you think it is that I'll be able to successfully download lion from the email link in recovery mode?
    - Do actual discs with lion exist anywhere in the wide world? If so, how can I get one?
    - would it be worth it to grab an old lion usb stick from amazon?
    - is there ANY other way to reinstall lion or install a new os on this thing without physically taking the computer anywhere?

    What a silly company , i have the same exact problem with my macbook pro and i've checked every topic that mention this problem and they didn't solve it .

  • How do I get lion on my laptop from my tower?

    My tower will not run mountain lion but has Lion on it.
    I purchased an older macbookpro that will run lion and mountain lion but has snow leopard on it that I installed clean to start fresh.
    I downloaded the APP for lion a while ago to upgrade my Mac Pro tower..
    How do I access the tower to get the app to then download or install to my new laptop?
    or will a Migration assitant do this for me.
    macbook pro  has 10.6.8
    Mac Pro Tower has 10.7.5
    Thank you - Jeff

    If you purchased Lion on your tower system, just open the Mac App Store on your "new" MacBook Pro and login with the same user as you use on your tower.  If you click on the Purchases tab, you can re-download the Lion installer on the MacBook Pro.  Note that this is the same for any software you purchased through the Mac App Store.
    When you run the Lion installer, it will delete itself from your loacal drive nesr the end of the process, so if you didn't make a backup of it on the tower before installing it, you would need to re-download it to get it on the notebook anyway.

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