How to use CRM_ISX_BTX_API_CONT_CHANGE?
Anyone can tell me how to use FM CRM_ISX_BTX_API_CONT_CHANGE?
I want to change technical resource from an order.
Thank you
Hi Chris,
Thank you for your response. I already read the documentation, but I still confuse how to use this FM, especially field "PROCESS_ATTRIBUTES". Any other advice?
Below is the documentation:
FU CRM_ISX_BTX_API_CONT_CHANGE
Short Text
Remote Function Module for API "Contract Change"
Functionality
The provider Application Programming Interface (API) provides additional functionalities in provider order and contract maintenance in addition to the interaction center UI and back office. The main use cases are:
Order capturing in the pre-system, for example external CRM, mobile client, WebChannel
Migration
With this function module, you can execute a change process on a provider contract like in IC WebClient or back office.
Notes
Before you can execute a change process, maintain the following data in the system:
Define your change processes for BTMF Framework in customizing under Customer Relationship Management -> Cross-Industry Functions -> Provider Order and Contract Management -> Transactions -> Define Provider-Contract-Specific Process Profiles
Implement the classes for these change processes
Parameters
IS_CHANGE_DATA
IS_CONTROL
ET_RETURN
ES_CHANGE_ORDER
Exceptions
Function Group
CRM_ISX_BTX_API
IS_CHANGE_DATA
Data for Provider Contract Change RFC
Description
This Parameter with the structure CRMT_ISX_CONTRACT_CHANGE_RFC contains the following fields:
ITEM_GUID: item GUID for a provider contract.
PROCESS: name of the change process as defined in customizing for BTMF framework.
ACTIVATION_DATE: time stamp for activating the changes.
TIMEZONE: timezone for activation date.
PROCESS_ATTRIBUTES: table of name or value pairs for passing to process implementation.
Note
To get attribut values from the table PROCESS_ATTRIBUTES, you can call the following method in the process implementation:
cl_crm_btmf_container=>get_container_value( EXPORTING item_guid = <Contract Item GUID> process = me->if_crm_btmf~process name = <NAME> IMPORTING value = <VALUE>).
IS_CONTROL
Control Flags for Provider Contract Change API
Description
Control indicators are used to control the change process. For example, if the change order has to be saved to the database, you must set the Save and Commit indicators.
The control structure CRMT_ISX_CONTROL_CHANGE_API has the following indicators:
SAVE_ORDER: called to save the change order (test mode, if not requested).
RELEASE_ORDER: releases the change order (BTMF method RELEASE is called).
COMMIT_AFTER_SAVE: called in the API. Choose this checkbox to save the changes to the database.
NO_INIT: check this field to keep the order in WebUI.
Note:
You can only save the order or contract to the database when the fields SAVE_ORDER and COMMIT_AFTER_SAVE are defined.
ET_RETURN
Table with BAPI Return Information
Description
This table includes the list of errors that come up during process execution.
ES_CHANGE_ORDER
Return Structure: Saved Objects
Description
This structure includes the GUID and the transaction ID of change order document.
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