How to use effects to create soft skin tone and glowing look face in video.

Sample video links of late Whitney Houston video, " I will always love you"
http://music.yahoo.com/whitney-houston/videos/view/i-will-always-love-you--2153012
http://www.mtv.com/videos/whitney-houston/59560/i-will-always-love-you.jhtml
http://www.dailymotion.com/video/x4p0n_whitney-houston-i-will-always-love_music
Please see whole video, I just catched one frame for ref.
In this video " I will always love you" her face is very soft and smooth, bright and it has a radient glowing effect
How to create this dramatic effect in Adobe premiere?
Can it be done in A PP?
Or we need any external plug in or any other program.
Thanks to all, as I am sure I will get answers here , this the only best place.
Tks
Aradhana
NY

I've never done it, but I'd look to these myself.
http://www.redgiantsoftware.com/products/all/magic-bullet-cosmo/
http://www.redgiantsoftware.com/products/all/magic-bullet-looks/

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How To: Use FCPX to create iPhone Portrait Movies (and other non-standard formats)

Goal: Use Final Cut Pro X 10.0.7 to produce a 640x1136 video (iPhone 5 Portrait). You can use these same steps to produce virtually any dimensions you want. My example is for the iPhone 5, in Portrait mode.
This information is available in various places, but you have to realy work to find it, so I thought I'd post a step-by-step guide here.
By the way, you might think you could just create a FCPX Project with your desired dimensions, but you can't (at least with 10.0.7). Projects only support certainly dimensions. But there are other ways, as the rest of this post describes:
1) Create an initial movie with the desired dimensions, to serve as a template. We'll call it "Template.mov". The only thing that matters is the dimensions. It can be in any codec FCPX understands, and virtually any length.
I'm using a 2 second video shot on my iPhone for the template. You could also create a blank image (.png, whatever) with the proper dimensions, copy and paste it into a new Quick Time Pro 7 window, and Export it using custom settings. There's lots of different ways to do this.
2) Drop Template.mov into a FCPX event.
3) Select Template.mov in the Event browser, and select File->Duplicate (or command-D). You probably could just edit "Template.mov", but it's a good idea to save it for reuse.
3) Change the name of the copied video. I'm using "iPhone Video".
4) Right-click "iPhone Video" and select "Open in Timeline".
5) If you made the Template video from a still image, you may need to change the duration (ctrl+D). You don't have to make it very long, but it needs to be longer than 1 frame. A few seconds should be enough.
6) Use this timeline like you'd use a project's timeline. Drop in new content, trim, transition, etc. There may be things you can't do in it, but I haven't found any yet. I'm guessing Chapters may not work, but I haven't tried them.
7) Note that when you drop new content into the timeline, it may size funny. That's because the default setting for "Spacial Conform" is "Fit". Simply select the newly-dropped content, and in the Video settings inspector, scroll down to "Spacial Conform" and change it. You could use "Fill", which fills the frame vertically, or "None", which uses the source's original height. Then crop/transform/whatever to get what you want.
8) When you're ready to render, select "iPhone Video" in the Event browser, then use the "Share" button. You want to use the "Export File" destination, which you may have to add. Pick your codec, and let 'er rip.
9) When the rendering is done, you should have a video in your desired dimensions.
That's all there is to it. Hope this helps someone.
Dan
PS: Don't ask why someone would want to create an iPod video using FCPX. The point is that you may need to create a video with non-standard dimensions at some point in time, and this is how to do it.
PPS: Most of this information came from http://library.creativecow.net/articles/payton_t/FCPX_Custom-Resolution-Timeline s/video-tutorial. I just wrote it down, while I tried to do what the video suggested.

Instructions for using QuickTime Pro 7 to create a template video with unusual dimensions.
I suspect that anyone savy enough to be using FCPX has probably already figured out how to do this, either using my technique or another, so there probably isn't a real need for me to post this. For that matter, I may be the only person who cares about this at all. However, while I was trying to learn how to do all of this, I would have really appreciated having all the information in one place, so here goes.
If you want to create a video with unusual dimensions (like 640x1136) using my steps above, you'll need a "template" video first. Here's an easy way to create one, using any image editor, and QuickTime Pro 7.
1) Open QuickTime Pro 7 (QTP for short).
2) From the menu, select File->New Player. You'll get a window with just the bottom portion of the player, i.e. the playback controls.
3) Using an image editor, create a still image in the desired dimensions. You can use any image editor. It doesn't matter what the image contains (although it will end up showing as a thumbnail in FCPX).
4) Copy the image to the clipboard.
5) Switch back to QTP, and paste the image into the new player. Don't worry that there isn't a video window showing - just paste it into the window that has only playback controls. As soon as you do, the video window appears.
6) Advance to the end of the movie (the short, 1-frame movie), then hold down Command+V (paste) and keep holding it down to paste multiple images in. Watch the time advance. You could, if you want, just hold down Command+V until you get the length you want. But if you want a long video, there's an easier way:
7) When you reach a few seconds (or whatever duration your patience allows), select all (Command+A) and copy (Command+C). Then hold down Command+V to keep pasting in the longer clips. Wait until you reach a longer duration, then repeat the process. So, for example, 1 second, then 10 seconds, then 1 minute, then 10 minutes, then 1 hour. Or whatever you want.
8) Save the video however you want. I usually use File->Export with H.264, with Quality set to "Least". Just make sure you don't let it change the dimensions. If you resized the player window, depending on which "save" or "export" method you've chosen, it might default to the resized dimensions, so double check that to make sure.
That's it. You now have a template video you can use with my previous post(s).
Dan

How to use CSS to create horizontal nav bar in Dreamweaver CS6

How to use CSS to create horizontal nav bar in Dreamweaver CS6

One of the ways to do it is this: Tryit Editor v1.9
You can also use floats to get something to the same effect.

Hi I'm new in this Ae and i loved it and started to get into editing but when i watch videos on how to use effects like magnify and CC light burst 2.5 it doesn't work why?

hi I'm new in this Ae and i loved it and started to get into editing but when i watch videos on how to use effects like magnify and CC light burst 2.5 it doesn't work why?

First, I want to clear up some vocabulary issues. After Effects is not intended for editing video. Editing involves cutting shots together to tell a story. Premiere Pro edits video. While you technically can cut video together in AE, Premiere is much, much better for that.
After Effects is used for creating shots - visual effects, compositing, motion graphics, animation, color correction, color grading, etc.
What exact version number of AE (down to the decimal points) are you using? Plus the questions Todd asked, plus the info in the link he gave.
Also, if you're new to AE, you should really start here. This resource will give you a foundation in how to actually use After Effects that will probably clear up your current problem and prevent much more frustration in the future.

How to use swf file for Spark Skin

Hi all
I have little confuse about how to use swf file with Spark Skin,
in Flex3 , i use Flex Skin Design Extension for Flash to deal with skin ,
so basically , I just create a swf file and import to the project , then everything is ok
but , seem that not working in flex4 , spark skin.
1` I can't find the Flex Skin Design for the FlashCs4
2` I try to use FlashCs3 version to import the skin art to the project , but seemed not working.
3` I Google and check the Flex4 Help , seemed Spak skin need the Skin-Class , which I don't know how to use that with swf file
what I have searched is how to use FXG , or some jpg file in that skin class, none of them are use swf file.
so , is there any way that let user use the swf file to deal with the skin?
is the Flex Skin Design can use in Flex4?
Thanks

Hello,
I'm new to Flex, but have come to it from Flash Pro. I'd like to know the same thing. I think I found the answer here:
http://www.flashallys.com/blog/spark-button-skinning-with-flash-symbols/
However my question is now: Is this a good approach to use?
99% of the googling I've done tells me to skin components with fxg files. I've tried that by creating graphics and exporting from flash, but using swfs containing lots of graphics is much faster so I'd rather use that.
The other thing I've done is to create custom components using these helpful tutorials:
Creating component in flash:
http://www.webkitchen.be/2008/12/12/video-tutorial-make-flex-components-with-flash-cs4/
Dealing with Resizing with method overrides for your flash component:
http://www.psyked.co.uk/flex/creating-flex-components-the-easy-way-for-flash-ide-converts. htm
This allows me the flexibility of Flash Pro design with the layout, transistions, data binding etc from Flex.
So my question is: Is this approach (skinning spark components with swfs, and using custom swc components made in flash) a bad idea for any reason? E.g. does it create slow mobile apps?
Cheers
Chris

How to use SNRO to create daily number range?

Dear all,
I would like to know how to use SNRO to create a daily number range.
We would like to have the following sequence. The first 8 digits are date and the last 2 digits are number sequence. Each day, the last 2 digits will start from 01 again. i.e. <8-digits date><2-digit sequence>
For example, today is 22 May 2006,
2006052201
2006052202
2006052203
Tomorrow will have sequence like this:
2006052301
2006052302
2006052303
Thanks!

Thomas,
I don't there is a automated way of doing as the dates do NOT follow a numbering sequence. What you can do is to create a number range for getting the last two digits every day and manually concatenate the date with the serial number.
However, as you have to reset the counter every day that might be a issue.
Regards,
Ravi

I was wondering how to use Dreamweaver to create joomla template? Any ideas or useful resources.

I am embarking on a new project to create a joomla template. I need your ideas on how to use Dreamweaver to create the template. TQ

It's pretty much the same procedure with all your open source CMSs (WordPress, Drupal, Joomla!...)
Start with this 4 Part Tutorial:
http://www.adobe.com/devnet/dreamweaver/articles/dw_wordpress_pt1.html
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
http://alt-web.com/
http://twitter.com/altweb

How to use the dll created by c++ but not write a jni wrapper around

how to use the dll created by c++ but not write a jni wrapper around through a java program. now I can't access that dll like this directly from java.

Your question is unclear. (You haven't said what dll you are talking about.)
But:
If you are talking about an existing dll, then the only alternative to writing a wrapper is to use one of the wrapper generators floating around. Do a search on JACE.
If you are talking about a dll you are writing, then run jah and get the interface to match java right away; then you won't have to write a wrapper.

How to use left outer joins ,right outer joins and order by clause for belo

Hi,
How to use left outer joins ,right outer joins and order by clause for below XML query.
The query which is red colour returns null then its not displaying any values for columns in that tables. Tried decode, nvl function hasn't worked.
SELECT XMLAGG ( XMLELEMENT( "P", XMLFOREST( P.process_id AS Ppid,
          (SELECT XMLAGG( XMLELEMENT( "PI", XMLFOREST( PI.question_id AS PIqid,
                                   PI.process_id AS PIpid,
PI.innertext AS
                                   PItext, PI.itemtype AS PItype,
                                   PI.linkfrom AS PIfrom,
                                   PI.linkto AS PIto,
PI.associated AS PIas,
                                   PI.content_id AS PIc,
                                   PI.exitpoint1_id AS PIe1,
                                   PI.exitpoint2_id AS PIe2,
                                   PI.exitpoint3_id AS PIe3,
                                   PI.followoncall AS PIfoc,
PI.userinput AS PIui,
                                   PI.resolveidentifier AS PIri,
PI.libquestion_idfk AS PIlqid,
                                   PI.isLocked AS PIstls,
                                   PI.PreviousAnswer AS PIPAns,
                                   PI.VisibleToAgent AS PIVAgent,
                                   PI.RetryAttempt AS PIRetry,
                                   PI.Tags AS PITag,
                              SELECT XMLAGG( XMLELEMENT( "PO", XMLFOREST( PO.option_id AS POoid,
                                   PO.question_id AS POqid,
                                                       PO.process_id AS popid,
                                                       PO.opt_innertext AS POtext,
                                                       PO.opt_linkfrom AS POfrom,
                                                       PO.opt_linkto AS POto,
                                                       PO.libquestion_idfk AS POlqid,
                                                       PO.liboption_idfk AS POloid ) ) )
                              FROM vw_liveProcessOption_Sim_v6 PO
                                   WHERE PI.question_id = PO.question_id (+)
                              AND PI.process_id = PO.process_id (+)
                              ) "A" ) ) ) AS "PO"
     FROM vw_liveProcessItem_Sim_v6 PI
          WHERE P.process_id = PI.process_id
          ) "A" ) ) ) AS "PI"
FROM liveProcess_ec P
WHERE (P.process_id = 450)
Any help really appreciated.
Thanks

user512743 wrote:
Hi,
Here below is the scripts of tables, insert statements and Required output.
CREATE TABLE VW_LIVEPROCESSOPTION_SIM_v6
(     "OPTION_ID" NUMBER,
     "QUESTION_ID" NUMBER(10,0),
     "PROCESS_ID" NUMBER(10,0),
     "OPT_INNERTEXT" VARCHAR2(200 CHAR),
     "OPT_LINKFROM" VARCHAR2(20 CHAR),
     "OPT_LINKTO" VARCHAR2(20 CHAR),
     "LIBQUESTION_IDFK" NUMBER,
     "LIBOPTION_IDFK" NUMBER
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,2,450,'Yes',null,'5',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,3,450,'Yes',null,'5',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,5,450,'Yes',null,'6',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,6,450,'Yes',null,'7',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,8,450,'Block All',null,'9',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,9,450,'Yes',null,'10',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,11,450,'Yes',null,'12',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,12,450,'Yes',null,'13',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,14,450,'Yes',null,'16',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,2,450,'No',null,'3',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,3,450,'No',null,'4',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,5,450,'No',null,'8',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,6,450,'No',null,'8',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,8,450,'Standard',null,'11',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,9,450,'No',null,'11',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,11,450,'No',null,'14',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,12,450,'No',null,'14',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,14,450,'No',null,'15',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (3,8,450,'Disabled',null,'12',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (4,8,450,'User Defined',null,'12',null,null);
REATE TABLE "VW_LIVEPROCESSITEM_SIM_v6"
(     "QUESTION_ID" NUMBER(10,0),
     "PROCESS_ID" NUMBER(10,0),
     "INNERTEXT" VARCHAR2(200 CHAR),
     "ITEMTYPE" VARCHAR2(50 CHAR),
     "LINKFROM" VARCHAR2(500 CHAR),
     "LINKTO" VARCHAR2(500 CHAR),
     "ASSOCIATED" VARCHAR2(200 CHAR),
     "CONTENT_ID" NUMBER,
     "EXITPOINT1_ID" NUMBER(10,0),
     "EXITPOINT2_ID" NUMBER(10,0),
     "EXITPOINT3_ID" NUMBER(10,0),
     "RESOLVEIDENTIFIER" VARCHAR2(40 CHAR),
     "LIBQUESTION_IDFK" NUMBER(10,0),
     "FOLLOWONCALL" NUMBER(1,0),
     "USERINPUT" VARCHAR2(200 CHAR),
     "ISLOCKED" NUMBER(1,0),
     "PREVIOUSANSWER" NUMBER(1,0),
     "VISIBLETOAGENT" NUMBER(1,0),
     "RETRYATTEMPT" NUMBER(10,0),
     "TAGS" VARCHAR2(50 BYTE)
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (1,450,'CBB1015 - Router Firewall Settinngs Process','Title',null,'2',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (2,450,'Is the customers PC Firewall turned off?','Question','1','2.2,2.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (3,450,'Advise the customer to turn off the PC Firewall in order to continue. Has this been done?','Question','2.2','3.2,3.1',null,278,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (4,450,'Advise the customer the PC Firewall must be switched off before this process????','ExitPoint','3.2',null,null,null,14,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (5,450,'Is the customer able to access the internet now?','Question','3.1,2.1','5.2,5.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (6,450,'Is the customer having a problem with a specific website?','Question','5.1','6.2,6.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (7,450,'1536: CBB1008 - Browser Setup and Daignostics','SubProcess','6.1',null,'1536-1-0',null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (8,450,'What is the security level on the CPE Management page?','Question','6.2,5.2','8.4,8.3,8.2,8.1',null,279,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (9,450,'Change the security level to Standard. Does this resolve the customers issue?','Question','8.1','9.2,9.1',null,280,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (10,450,'Issue Resolved','ExitPoint','9.1',null,null,null,1,6,122,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (11,450,'Change the security level to Disabled. Is the customer able to browse the internet?','Question','9.2,8.2','11.2,11.1',null,281,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (12,450,'Change the security level to Standard. Is the customer able to browse the internet now?','Question','11.1,8.3,8.4','12.2,12.1',null,283,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (13,450,'Issue Resolved','ExitPoint','12.1',null,null,null,1,6,123,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (14,450,'Ask the customer to perform a master reset. Does this resolve their issue?','Question','12.2,11.2','14.2,14.1',null,282,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (15,450,'Faulty CPE','ExitPoint','14.2',null,null,null,1,6,124,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (16,450,'Issue Resolved','ExitPoint','14.1',null,null,null,1,6,123,null,null,null,null,null,null,null,null,null);
CREATE TABLE "LIVEPROCESS_EC_V"
(     "PROCESS_ID" NUMBER(10,0),
     "USER_ID" NUMBER(10,0),
     "CREATED" TIMESTAMP (6)
Insert into LIVEPROCESS_EC (PROCESS_ID,USER_ID,CREATED) values (450,7460,to_timestamp('21-APR-08 09.34.41.000000000 AM','DD-MON-RR HH.MI.SS.FF AM'));
Required O/P in XML format
<P>
<Ppid>450</Ppid>
<PI>
<PIqid>1</PIqid>
<PIpid>450</PIpid>
<PItext>CBB1015 - Router Firewall Settinngs Process</PItext>
<PItype>Title</PItype>
<PIto>2</PIto>
<PO />
</PI>
<PI>
<PIqid>2</PIqid>
<PIpid>450</PIpid>
<PItext>Is the customers PC Firewall turned off?</PItext>
<PItype>Question</PItype>
<PIfrom>1</PIfrom>
<PIto>2.2,2.1</PIto>
<PO>
<POoid>1</POoid>
<POqid>2</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>5</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>2</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>3</POto>
</PO>
</PI>
<PI>
<PIqid>3</PIqid>
<PIpid>450</PIpid>
<PItext>Advise the customer to turn off the PC Firewall in order to continue. Has this been done?</PItext>
<PItype>Question</PItype>
<PIfrom>2.2</PIfrom>
<PIto>3.2,3.1</PIto>
<PIc>278</PIc>
<PO>
<POoid>1</POoid>
<POqid>3</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>5</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>3</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>4</POto>
</PO>
</PI>
<PI>
<PIqid>4</PIqid>
<PIpid>450</PIpid>
<PItext>Advise the customer the PC Firewall must be switched off before this process????</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>3.2</PIfrom>
<PIe1>14</PIe1>
<PO />
</PI>
<PI>
<PIqid>5</PIqid>
<PIpid>450</PIpid>
<PItext>Is the customer able to access the internet now?</PItext>
<PItype>Question</PItype>
<PIfrom>3.1,2.1</PIfrom>
<PIto>5.2,5.1</PIto>
<PO>
<POoid>1</POoid>
<POqid>5</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>6</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>5</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>8</POto>
</PO>
</PI>
<PI>
<PIqid>6</PIqid>
<PIpid>450</PIpid>
<PItext>Is the customer having a problem with a specific website?</PItext>
<PItype>Question</PItype>
<PIfrom>5.1</PIfrom>
<PIto>6.2,6.1</PIto>
<PO>
<POoid>1</POoid>
<POqid>6</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>7</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>6</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>8</POto>
</PO>
</PI>
<PI>
<PIqid>7</PIqid>
<PIpid>450</PIpid>
<PItext>1536: CBB1008 - Browser Setup and Daignostics</PItext>
<PItype>SubProcess</PItype>
<PIfrom>6.1</PIfrom>
<PIas>1536-1-0</PIas>
<PO />
</PI>
<PI>
<PIqid>8</PIqid>
<PIpid>450</PIpid>
<PItext>What is the security level on the CPE Management page?</PItext>
<PItype>Question</PItype>
<PIfrom>6.2,5.2</PIfrom>
<PIto>8.4,8.3,8.2,8.1</PIto>
<PIc>279</PIc>
<PO>
<POoid>1</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>Block All</POtext>
<POto>9</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>Standard</POtext>
<POto>11</POto>
</PO>
<PO>
<POoid>3</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>Disabled</POtext>
<POto>12</POto>
</PO>
<PO>
<POoid>4</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>User Defined</POtext>
<POto>12</POto>
</PO>
</PI>
<PI>
<PIqid>9</PIqid>
<PIpid>450</PIpid>
<PItext>Change the security level to Standard. Does this resolve the customers issue?</PItext>
<PItype>Question</PItype>
<PIfrom>8.1</PIfrom>
<PIto>9.2,9.1</PIto>
<PIc>280</PIc>
<PO>
<POoid>1</POoid>
<POqid>9</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>10</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>9</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>11</POto>
</PO>
</PI>
<PI>
<PIqid>10</PIqid>
<PIpid>450</PIpid>
<PItext>Issue Resolved</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>9.1</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>122</PIe3>
<PO />
</PI>
<PI>
<PIqid>11</PIqid>
<PIpid>450</PIpid>
<PItext>Change the security level to Disabled. Is the customer able to browse the internet?</PItext>
<PItype>Question</PItype>
<PIfrom>9.2,8.2</PIfrom>
<PIto>11.2,11.1</PIto>
<PIc>281</PIc>
<PO>
<POoid>1</POoid>
<POqid>11</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>12</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>11</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>14</POto>
</PO>
</PI>
<PI>
<PIqid>12</PIqid>
<PIpid>450</PIpid>
<PItext>Change the security level to Standard. Is the customer able to browse the internet now?</PItext>
<PItype>Question</PItype>
<PIfrom>11.1,8.3,8.4</PIfrom>
<PIto>12.2,12.1</PIto>
<PIc>283</PIc>
<PO>
<POoid>1</POoid>
<POqid>12</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>13</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>12</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>14</POto>
</PO>
</PI>
<PI>
<PIqid>13</PIqid>
<PIpid>450</PIpid>
<PItext>Issue Resolved</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>12.1</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>123</PIe3>
<PO />
</PI>
<PI>
<PIqid>14</PIqid>
<PIpid>450</PIpid>
<PItext>Ask the customer to perform a master reset. Does this resolve their issue?</PItext>
<PItype>Question</PItype>
<PIfrom>12.2,11.2</PIfrom>
<PIto>14.2,14.1</PIto>
<PIc>282</PIc>
<PO>
<POoid>1</POoid>
<POqid>14</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>16</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>14</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>15</POto>
</PO>
</PI>
<PI>
<PIqid>15</PIqid>
<PIpid>450</PIpid>
<PItext>Faulty CPE</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>14.2</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>124</PIe3>
<PO />
</PI>
<PI>
<PIqid>16</PIqid>
<PIpid>450</PIpid>
<PItext>Issue Resolved</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>14.1</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>123</PIe3>
<PO />
</PI>
</P>
Thanks in advance
Edited by: user512743 on Nov 18, 2008 4:46 AM

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