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SELECT XMLAGG ( XMLELEMENT( "P", XMLFOREST( P.process_id AS Ppid,
          (SELECT XMLAGG( XMLELEMENT( "PI", XMLFOREST( PI.question_id AS PIqid,
                                   PI.process_id AS PIpid,
PI.innertext AS
                                   PItext, PI.itemtype AS PItype,
                                   PI.linkfrom AS PIfrom,
                                   PI.linkto AS PIto,
PI.associated AS PIas,
                                   PI.content_id AS PIc,
                                   PI.exitpoint1_id AS PIe1,
                                   PI.exitpoint2_id AS PIe2,
                                   PI.exitpoint3_id AS PIe3,
                                   PI.followoncall AS PIfoc,
PI.userinput AS PIui,
                                   PI.resolveidentifier AS PIri,
PI.libquestion_idfk AS PIlqid,
                                   PI.isLocked AS PIstls,
                                   PI.PreviousAnswer AS PIPAns,
                                   PI.VisibleToAgent AS PIVAgent,
                                   PI.RetryAttempt AS PIRetry,
                                   PI.Tags AS PITag,
                              SELECT XMLAGG( XMLELEMENT( "PO", XMLFOREST( PO.option_id AS POoid,
                                   PO.question_id AS POqid,
                                                       PO.process_id AS popid,
                                                       PO.opt_innertext AS POtext,
                                                       PO.opt_linkfrom AS POfrom,
                                                       PO.opt_linkto AS POto,
                                                       PO.libquestion_idfk AS POlqid,
                                                       PO.liboption_idfk AS POloid ) ) )
                              FROM vw_liveProcessOption_Sim_v6 PO
                                   WHERE PI.question_id = PO.question_id (+)
                              AND PI.process_id = PO.process_id (+)
                              ) "A" ) ) ) AS "PO"
     FROM vw_liveProcessItem_Sim_v6 PI
          WHERE P.process_id = PI.process_id
          ) "A" ) ) ) AS "PI"
FROM liveProcess_ec P
WHERE (P.process_id = 450)
Any help really appreciated.
Thanks

user512743 wrote:
Hi,
Here below is the scripts of tables, insert statements and Required output.
CREATE TABLE VW_LIVEPROCESSOPTION_SIM_v6
(     "OPTION_ID" NUMBER,
     "QUESTION_ID" NUMBER(10,0),
     "PROCESS_ID" NUMBER(10,0),
     "OPT_INNERTEXT" VARCHAR2(200 CHAR),
     "OPT_LINKFROM" VARCHAR2(20 CHAR),
     "OPT_LINKTO" VARCHAR2(20 CHAR),
     "LIBQUESTION_IDFK" NUMBER,
     "LIBOPTION_IDFK" NUMBER
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,2,450,'Yes',null,'5',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,3,450,'Yes',null,'5',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,5,450,'Yes',null,'6',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,6,450,'Yes',null,'7',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,8,450,'Block All',null,'9',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,9,450,'Yes',null,'10',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,11,450,'Yes',null,'12',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,12,450,'Yes',null,'13',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,14,450,'Yes',null,'16',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,2,450,'No',null,'3',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,3,450,'No',null,'4',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,5,450,'No',null,'8',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,6,450,'No',null,'8',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,8,450,'Standard',null,'11',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,9,450,'No',null,'11',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,11,450,'No',null,'14',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,12,450,'No',null,'14',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,14,450,'No',null,'15',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (3,8,450,'Disabled',null,'12',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (4,8,450,'User Defined',null,'12',null,null);
REATE TABLE "VW_LIVEPROCESSITEM_SIM_v6"
(     "QUESTION_ID" NUMBER(10,0),
     "PROCESS_ID" NUMBER(10,0),
     "INNERTEXT" VARCHAR2(200 CHAR),
     "ITEMTYPE" VARCHAR2(50 CHAR),
     "LINKFROM" VARCHAR2(500 CHAR),
     "LINKTO" VARCHAR2(500 CHAR),
     "ASSOCIATED" VARCHAR2(200 CHAR),
     "CONTENT_ID" NUMBER,
     "EXITPOINT1_ID" NUMBER(10,0),
     "EXITPOINT2_ID" NUMBER(10,0),
     "EXITPOINT3_ID" NUMBER(10,0),
     "RESOLVEIDENTIFIER" VARCHAR2(40 CHAR),
     "LIBQUESTION_IDFK" NUMBER(10,0),
     "FOLLOWONCALL" NUMBER(1,0),
     "USERINPUT" VARCHAR2(200 CHAR),
     "ISLOCKED" NUMBER(1,0),
     "PREVIOUSANSWER" NUMBER(1,0),
     "VISIBLETOAGENT" NUMBER(1,0),
     "RETRYATTEMPT" NUMBER(10,0),
     "TAGS" VARCHAR2(50 BYTE)
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (1,450,'CBB1015 - Router Firewall Settinngs Process','Title',null,'2',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (2,450,'Is the customers PC Firewall turned off?','Question','1','2.2,2.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (3,450,'Advise the customer to turn off the PC Firewall in order to continue. Has this been done?','Question','2.2','3.2,3.1',null,278,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (4,450,'Advise the customer the PC Firewall must be switched off before this process????','ExitPoint','3.2',null,null,null,14,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (5,450,'Is the customer able to access the internet now?','Question','3.1,2.1','5.2,5.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (6,450,'Is the customer having a problem with a specific website?','Question','5.1','6.2,6.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (7,450,'1536: CBB1008 - Browser Setup and Daignostics','SubProcess','6.1',null,'1536-1-0',null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (8,450,'What is the security level on the CPE Management page?','Question','6.2,5.2','8.4,8.3,8.2,8.1',null,279,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (9,450,'Change the security level to Standard. Does this resolve the customers issue?','Question','8.1','9.2,9.1',null,280,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (10,450,'Issue Resolved','ExitPoint','9.1',null,null,null,1,6,122,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (11,450,'Change the security level to Disabled. Is the customer able to browse the internet?','Question','9.2,8.2','11.2,11.1',null,281,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (12,450,'Change the security level to Standard. Is the customer able to browse the internet now?','Question','11.1,8.3,8.4','12.2,12.1',null,283,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (13,450,'Issue Resolved','ExitPoint','12.1',null,null,null,1,6,123,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (14,450,'Ask the customer to perform a master reset. Does this resolve their issue?','Question','12.2,11.2','14.2,14.1',null,282,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (15,450,'Faulty CPE','ExitPoint','14.2',null,null,null,1,6,124,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (16,450,'Issue Resolved','ExitPoint','14.1',null,null,null,1,6,123,null,null,null,null,null,null,null,null,null);
CREATE TABLE "LIVEPROCESS_EC_V"
(     "PROCESS_ID" NUMBER(10,0),
     "USER_ID" NUMBER(10,0),
     "CREATED" TIMESTAMP (6)
Insert into LIVEPROCESS_EC (PROCESS_ID,USER_ID,CREATED) values (450,7460,to_timestamp('21-APR-08 09.34.41.000000000 AM','DD-MON-RR HH.MI.SS.FF AM'));
Required O/P in XML format
<P>
<Ppid>450</Ppid>
<PI>
<PIqid>1</PIqid>
<PIpid>450</PIpid>
<PItext>CBB1015 - Router Firewall Settinngs Process</PItext>
<PItype>Title</PItype>
<PIto>2</PIto>
<PO />
</PI>
<PI>
<PIqid>2</PIqid>
<PIpid>450</PIpid>
<PItext>Is the customers PC Firewall turned off?</PItext>
<PItype>Question</PItype>
<PIfrom>1</PIfrom>
<PIto>2.2,2.1</PIto>
<PO>
<POoid>1</POoid>
<POqid>2</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>5</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>2</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>3</POto>
</PO>
</PI>
<PI>
<PIqid>3</PIqid>
<PIpid>450</PIpid>
<PItext>Advise the customer to turn off the PC Firewall in order to continue. Has this been done?</PItext>
<PItype>Question</PItype>
<PIfrom>2.2</PIfrom>
<PIto>3.2,3.1</PIto>
<PIc>278</PIc>
<PO>
<POoid>1</POoid>
<POqid>3</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>5</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>3</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>4</POto>
</PO>
</PI>
<PI>
<PIqid>4</PIqid>
<PIpid>450</PIpid>
<PItext>Advise the customer the PC Firewall must be switched off before this process????</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>3.2</PIfrom>
<PIe1>14</PIe1>
<PO />
</PI>
<PI>
<PIqid>5</PIqid>
<PIpid>450</PIpid>
<PItext>Is the customer able to access the internet now?</PItext>
<PItype>Question</PItype>
<PIfrom>3.1,2.1</PIfrom>
<PIto>5.2,5.1</PIto>
<PO>
<POoid>1</POoid>
<POqid>5</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>6</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>5</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>8</POto>
</PO>
</PI>
<PI>
<PIqid>6</PIqid>
<PIpid>450</PIpid>
<PItext>Is the customer having a problem with a specific website?</PItext>
<PItype>Question</PItype>
<PIfrom>5.1</PIfrom>
<PIto>6.2,6.1</PIto>
<PO>
<POoid>1</POoid>
<POqid>6</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>7</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>6</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>8</POto>
</PO>
</PI>
<PI>
<PIqid>7</PIqid>
<PIpid>450</PIpid>
<PItext>1536: CBB1008 - Browser Setup and Daignostics</PItext>
<PItype>SubProcess</PItype>
<PIfrom>6.1</PIfrom>
<PIas>1536-1-0</PIas>
<PO />
</PI>
<PI>
<PIqid>8</PIqid>
<PIpid>450</PIpid>
<PItext>What is the security level on the CPE Management page?</PItext>
<PItype>Question</PItype>
<PIfrom>6.2,5.2</PIfrom>
<PIto>8.4,8.3,8.2,8.1</PIto>
<PIc>279</PIc>
<PO>
<POoid>1</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>Block All</POtext>
<POto>9</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>Standard</POtext>
<POto>11</POto>
</PO>
<PO>
<POoid>3</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>Disabled</POtext>
<POto>12</POto>
</PO>
<PO>
<POoid>4</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>User Defined</POtext>
<POto>12</POto>
</PO>
</PI>
<PI>
<PIqid>9</PIqid>
<PIpid>450</PIpid>
<PItext>Change the security level to Standard. Does this resolve the customers issue?</PItext>
<PItype>Question</PItype>
<PIfrom>8.1</PIfrom>
<PIto>9.2,9.1</PIto>
<PIc>280</PIc>
<PO>
<POoid>1</POoid>
<POqid>9</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>10</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>9</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>11</POto>
</PO>
</PI>
<PI>
<PIqid>10</PIqid>
<PIpid>450</PIpid>
<PItext>Issue Resolved</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>9.1</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>122</PIe3>
<PO />
</PI>
<PI>
<PIqid>11</PIqid>
<PIpid>450</PIpid>
<PItext>Change the security level to Disabled. Is the customer able to browse the internet?</PItext>
<PItype>Question</PItype>
<PIfrom>9.2,8.2</PIfrom>
<PIto>11.2,11.1</PIto>
<PIc>281</PIc>
<PO>
<POoid>1</POoid>
<POqid>11</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>12</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>11</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>14</POto>
</PO>
</PI>
<PI>
<PIqid>12</PIqid>
<PIpid>450</PIpid>
<PItext>Change the security level to Standard. Is the customer able to browse the internet now?</PItext>
<PItype>Question</PItype>
<PIfrom>11.1,8.3,8.4</PIfrom>
<PIto>12.2,12.1</PIto>
<PIc>283</PIc>
<PO>
<POoid>1</POoid>
<POqid>12</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>13</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>12</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>14</POto>
</PO>
</PI>
<PI>
<PIqid>13</PIqid>
<PIpid>450</PIpid>
<PItext>Issue Resolved</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>12.1</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>123</PIe3>
<PO />
</PI>
<PI>
<PIqid>14</PIqid>
<PIpid>450</PIpid>
<PItext>Ask the customer to perform a master reset. Does this resolve their issue?</PItext>
<PItype>Question</PItype>
<PIfrom>12.2,11.2</PIfrom>
<PIto>14.2,14.1</PIto>
<PIc>282</PIc>
<PO>
<POoid>1</POoid>
<POqid>14</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>16</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>14</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>15</POto>
</PO>
</PI>
<PI>
<PIqid>15</PIqid>
<PIpid>450</PIpid>
<PItext>Faulty CPE</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>14.2</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>124</PIe3>
<PO />
</PI>
<PI>
<PIqid>16</PIqid>
<PIpid>450</PIpid>
<PItext>Issue Resolved</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>14.1</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>123</PIe3>
<PO />
</PI>
</P>
Thanks in advance
Edited by: user512743 on Nov 18, 2008 4:46 AM

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