How to use Metalink accounts

We are working on a bug federal contracts. Have a Metalink account in place. But never made use of it. Please tell me how to use this service.
We want to urgently fix a Oracle ESB issue, and need urget respone.
Thanks,

Hi
You need to make a service request for this.
When you login on metalink you wee see in the top right the tab service request.
After that you will have the option the create a service request.
The wizard will ask some information about your infrastructure, and you can give a description of the problem your're facing. You will also have to option to give some priority to it.
Good luck.

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