How to use paymetn advice to clear open customer items

Hello,
I manually created a payment advie for a certain amt and i want to use it to clear open item, when i use the payment advice numebr in f-28 incoming payment screen i do not see any data coming up from the payment advice, can anybody tell me how can i use , is there any customizing steps i need to do before the cash application.
kindly let know, points will be awarded.
thanks.

When creating the payment advice, try to include as much information as possible. Like the Customer Number, Amount and even the invoice that this payment if for. Then when you use transaction F-28, make sure in put the payment advice document number in the initial screen. Payment advices work very well with the automated lockbox.
I hope this helps!

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