How to use the reset utility button when the device is not recognized?

like many other shuffle first generation users, after purchasing a second generation ipod and tried using first generation itunes, it wanted me to update software. So I did. Now the computer, a/c adaptors, ihome alarm clock does not recognize my first generation shuffle. The reset utility will not work because it can't find the ipod. And, no it is not Windows because other devices are recognized on the same port but not the ipod. I AM UNABLE TO CHARGE MY IPOD. That is unacceptable. APPLE, figure out how to fix this. It is not fair to pay a $100 for a product and have it work for only as long as a newer product is created! What is everyone supposed to do with these IPODS?

I would agree. I picked up an ipod shuffle bascially
because it's the smallest and lightest player I could
find. I was also replacing a SanDisk device that
worked perfectly for 4 years until it was damaged.
Anyway, I've been screwing around with this 2nd
generation shuffle, which my PC WIL NOT recognize,
nor will iTunes. It's downright sad that the device
depends on iTunes to work in the first place,
particularly because that's a piece of garbage
software to begin with. Every other device
manufacturer in the world seems to be able to figure
out how to build USB devices that are immediately
recognized by XP pro without any screwing around,
software installation or ridiculous blinking lights.
The four year old Sandisk device, for example was a
hassle-free installation with significantly older
software. I don't get this one at all, but it would
be great to see a solution, which are absolutely not
in the suggested '5 Rs'. Incidentally, there
shouldn't be 5 anythings, there should be one
'P'--plug in, like the $20 mp3 players that are
available.
So return it...

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