How to view greeting card in mail, non-animated?

In Windows everyday I got a greeting card from my 97 year old sister. She still sends them to my Imac and I can hear the music, but no picture. It is not an internet card, it is just a simple Hallmark program. Seems like this brand new iMac should open ANYTHING!! Please help, I know it is a simple question but important to me. I downloaded Adobe Flash Player.
Thanks

Install Perian
<http://www.perian.org>
RealPlayer
<http://www.real.com/realplayer/mac>
Flip4Mac
<http://www.telestream.net/flip4mac-wmv/overview.htm>
and Silverlight
<http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx>
Seems like this brand new iMac should open ANYTHING!!
Some companies use Windows only file formats.

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