How to view individual customised users portal pages

Hi all,
We have a portal site in Production which will have up to 3000 users. Users are allowed to customise pages by adding portlets to them. They can also customise individual portlets.
The site has 24 x 5 support from a dedicated support team. We need to find a way of letting the support team view the users page (including the customisation) without having to ask the users password and actually logging in as them.
I'm sure that this must be a common support issue in other organisations (including Oracle).
Any help on this issue is appreciated.
Regards,
Roger

hi,
You can certainly do it for hourly basis but i am not sure whether it could be done quarter an hour basis. Also The portal nodes within a cluster can be in different time zones, yet the activity data from all nodes are aggregated together and reported together. To enable the reporting of hourly data from different time zones, portal activity reports display hourly data based on the GMT time zone.
Do see the documentation
http://help.sap.com/saphelp_nw04/helpdata/en/fb/144120ea5b4e9c9385d493a578d6c9/frameset.htm
Weblog :Portal SP9: Portal Activity Report
Regards,
Ganesh N

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