How to view last icloud backup
Hello, I was wondering if anyone can help me. My iphone 5 was stolen in August 2013. This has been reported but my mobile phone provider is saying that my phone has not been used since February 2013 even though I was using it up until August. They are adamant that it is impossible for their systems to be incorrect. I have checked that the IMEI number is correct and it is. Therefore the only explanation is their system is not correct but they won't accept this and are making out that I am trying to make a fraudulent insurance claim.
Therefore I was wondering if there was a way that I can view the last time my iphone 5 was last backed up through icloud as I could use this as evidence. I can see when I last synced it to my computer which unfortunately was some time ago but I know that I backed up the phone via icloud as recent as August time. If this is possible is there a way of confirming that the device which was backed up is the one which matches the IMEI number? I don't want to get this information for them to then say it doesn't prove that it is that particular device.
Another idea I had of proving I still had this phone is through my itunes purchases. Is there a way that I can prove that certain items that I purchased were purchased through this device?
Any help/ ideas would be really appreciated as at present I am tied into a contract with no phone through no fault of my own.
Thanks
Oh, I think I understand. So you did not have the iPhone plugged in to a computer. So I wonder if you already had iOS 7.0.4 loaded on the iPhone before you did the reset. If not, it may have been trying to download the latest version of iOS, which could take a long time with a less than robust internet connection.
Anyway, it sounds like you should try recovery mode using your computer and iTunes. Here is how to get into recovery mode. You may have to try this more than once to succeed.
http://support.apple.com/kb/HT1808
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