How update firmware on Nokia Play 360?

Having problems keeping the Nokia 360 properly paired to my Surface Pro 3. I am constantly having to remove and re-pair the connection. It's a real pain.
I have tried holding in the power button and the - button to wipe all paring, and start over. But I still lose the connection everytime I switch video's or turn of the computer.
There MUST be a firmware update for this thing. I would be glad to do this myself, but I dont' know where or how to find this, if there is one.
Any other suggestions would be great. It's one of the best peices of hardware I have ever owned.

I've had two discussions with Nokia support regarding the playback dropout problem. The first person said it was my phone, but after reproducing the problem from another WindowsPhone, an Android tablet, and two laptops, I called Nokia again. The second person told me to take my speakers to a Care Point where they would be sent away to Nokia for firmware updates.
I had to drive twenty-five miles to the nearest NCP. They were very reluctant to take the speakers saying that they didn't know anything about sending them away for firmware updates, they usually do firmware updates themselves, accessories are always a problem to get fixed, it might take weeks, and so on with excuses and problems.
I left the speakers with them. Six weeks later I called the shop and they said that they hadn't sent them away because Nokia had given them the run-around regarding what to do in this situation. SIX WEEKS! Why hadn't they called me? More excuses.
I drove to the shop and took back my speakers, it was obvious they didn't want to bother helping.
So I still have my two Play 360 speakers with faulty playback when paired for stereo output. £220 spent and not fit for purpose.

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Hi all,
I've got a pair of these speakers and am having trouble with my Lumia 1520. The Lumia connects and starts playing just fine but, after a few minute the audio drops for a split second every ten seconds or so. The music continues to play with this dropout every ten seconds.
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Jehora
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or you may get it done at Nokia Care I think...
http://www.nokia.co.in/support/download-software/device-software-update#
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Okay, you are using a MacBook so I am not sure how much help I can give since I use a PC with Vista. In the latest version of Ovi Suite, once the update file has been downloaded and the installation starts, the computer will give your prompts that the phone is disconnected via USB, the phone restarts, the screen flashes, etc. I just leave it alone and after the progress bar on the Ovi Suite ends my phone is updated. I currently have v40. The free maps is available only to v31 and above for 5800 if I remember correctly.
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Hi wmarina !
Welcome to the Discussions, and Happy Thanksgiving!
The only G3 that will give you a Firmware Update warning when trying to install OS 9, is a Blue & White G3 tower.......
If that's what you have, then getting OS 9 onto it is a bit of a Catch-22, Can o' Worms, P.I.T.A., or whatever other favorite sayings you may have for a difficult job........
"Other instructions seem to assume there is already an older OS in the machine to update."
Very astute observation, and 100% correct.
The OS that is assumed to be on the B&W's drive is MINIMUM 8.5.1, and therein lies the Catch-22.....
A BOOTABLE 8.5.1 Install CD is NOT available as a RETAIL CD........
The Retail CD is 8.5 install, with the 8.5.1 UPDATER, which is also on the CD.......
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1. Find a set of the ORIGINAL SOFTWARE CDs that shipped with a Blue & White G3, and install the original OS from there.........
2. Do what I had to do. Take out the Hard Drive and move it to an older Mac (i.e. Beige), and install OS 8.5 on it, and update it to 8.5.1, take the Hard Drive out and re-install it into the B&W again, boot to it, and do the Firmware update at that time.........
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