How user trace the message created in Satellite System

HI All,
I'm using Servide Desk in my company. Just wondering how user can trace the progress of the message created where email notification is not configured.
Remember when user send/save the message, there's a message number created. Just wonder any center/ transaction code user can trace the progress and have a visible view on the message ON THE SATELLITE System, not in SOLMAN.
Thanks,
NIcholas Chang

>
Nicholas Chang wrote:
> Hi All,
>
> What standard F4 help screen should i modify and from where should i start? Could you please enlighten me on what function or program that this F4 help screen bind to? I need to know the function/program in order for my abaper to work on this.
>
> Also, i just wondering is every user able to create message in Satellite System under Help -> Create Message? According to the SOLMAN Security Guide, it mention user with role SAP_SUPPDESK_CREATE are able to create message but i've and created and tested with a restricted profile user without SAP_SUPPDESK_CREATE role, and it still manage to create message.
>
> I've completed the SOLMAN SD setup and currently tryin to fine tune it.
>
> Your help is very much appreciated.
>
> Thanks!
> Nicholas
Hi Nicholas
If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
Regards
Amit

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