How will I determine if the problem is on the earjack or on the earphone?

Hi guys!
My earphone sometimes work but sometimes it doesn't...My prob is that usually when I make phonecalls using my earphone, the person I'm talking to can hear me but I cannot hear the person on the other line. The only way for us to talk to each other is to unplug the earphone. I already tried using my sister's earphone but still same problem happens when on her phone, her earphone works fine. I can use the handset and speaker without any problem. Is buying a new earphone a great idea or there is a prob with the earjack and buying a new earphone won't help? Thanks!

Hi,
Please let me know which browser you are using and its version?
Have you checked with a different browser if possible?
Regards,
Florence

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How will I determine if the problem is on the earjack or on the earphone?

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