Howto troubleshoot outlook connector. users can't open their calendar

Hello
some companies that are our client cannot open their agenda when using outlook connector. if they use communications express (uwc) they can view it but not when accessing through the connector.
what could be the cause of this. I am really clueless. i have asked the sjoc.log to see if can see anything.
thank you.

the actual problem is that an user can create events using outlook but his colleagues can't consult these events. it is a shared calendar and when using communications express/uwc they can access this data.
here is a excerpt of the sjoc.log that has errors
Created By: VERA Portal (7/07/2008 12:59)
Dit is de melding die ik krijg:
07/07/2008 12:58:02.170 (0x0174) {Genrl } [Warning]: =============== Sun ONE Outlook Connector OpenLogFile ===============
07/07/2008 12:58:02.170 (0x0174) {Genrl } [Warning]: =============== Sun ONE Outlook Connector: Version 7.2.404.1
07/07/2008 12:58:02.217 (0x0174) {Addin } [Warning]: SJUI Com Add-In is Loaded.
07/07/2008 12:58:03.248 (0x0220) {Store } [Warning]: CSOCSConnection::ProcessDefaultCalendar GetJobStatus Failed 0x80004005
07/07/2008 12:58:03.420 (0x0174) {Addin } [Error ]: libical returned 6 error(s)
07/07/2008 12:58:03.467 (0x0220) {Store } [Warning]: CSOCSConnection::ProcessAllEvents Unbale to get JobStatus failed 0x80004005
07/07/2008 12:58:03.545 (0x02d0) {Store } [Warning]: CXImapFldrCnct::Poll INBOX Poll Delayed
07/07/2008 12:58:03.561 (0x02d0) {Store } [Warning]: CSOCSConnection::ProcessDefaultCalendar GetJobStatus Failed 0x80004005
07/07/2008 12:58:03.717 (0x02d0) {Store } [Warning]: CSOCSConnection::ProcessAllTasks GetJobStatus Failed 0x80004005
07/07/2008 12:58:03.764 (0x0510) {Genrl } [Warning]: =============== Sun ONE Outlook Connector: Version 7.2.404.1
07/07/2008 12:58:03.811 (0x03f4) {Genrl } [Warning]: =============== Sun ONE Outlook Connector: Version 7.2.404.1
07/07/2008 12:58:03.811 (0x03f4) {Store } [Warning]: S1OC ******MSProviderInit****** Opened log file.
07/07/2008 12:58:05.326 (0x0220) {Store } [Warning]: S1OC ProcessAllContacts GetJobStatus Failed 0x80004005
07/07/2008 12:58:10.217 (0x0174) {Store } [Warning]: CSOMSConnection::StartInboxPolling Inbox Delay OFF
07/07/2008 12:58:10.436 (0x02d0) {Store } [Warning]: CXImapFldrCnct::UpdateNextUID New(2) <= Old(2)

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Howto troubleshoot outlook connector. users can't open their calendar

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