Hoy can I set my iphone to accept a new carrier for example if I had "AT

I was working with a carrier called "TIGO" in Guatemala, now I will work with another carrier calld "CLARO" because they offer a better service.
But my iPhone is not accepting the SIM, how can I decode the iPhone?
Is an Iphone 4

contact the original carrier to find out if they can unlock the phone.  Only the carrier the phone is locked to can unlock it.  Not Apple.  Not a "shop" somewhere.

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